- They don’t create product pages or support templates for them. As a result, I needed to create them myself, maintaining my own product list and details in addition to entering the same information with them. I got the job of keeping everything in synch in 2 places.

- They don’t support gift certificates directly. I had to enter them as though they were just another “product.” I need to email or mail them myself. Customers can’t redeem them on checking out. They’re not tracked separately.

- Customers who choose PayPal are forced to enter their billing address. One of the reasons for using PayPal is to avoid having to enter it every time a purchase is made.

- Until recently, they didn’t have a toll-free number for technical support.

Sometimes it takes 5 minutes just to get into a client’s record. Being a very fast worker & where my mind goes a mile a minute, this is terrible.

1 shopping cart knows of the issue, doesn’t seem to be fixing it fast enough, & now won’t even give me a discount because of these problems saying this is just an issue with a hosted solution.

I guess the fact that I have been with 1SC for 2 1/2 years now doesn’t account for much.

To be clear, I put in a ticket on this weeks ago, was then told it was all in my head/computer, then I had to try to get a supervisor to speak to me, finally had to go to the manager because no one was returning my calls.

If this happened once or twice, ok, fine, but for me to have to work twice as hard to get any work done is not acceptable.

Anyone else experiencing this problem?

Thanks

Michelle