Comments on: Sears Canada http://reviewsofcompanies.com/complaints-about-companies-i-had-problems-with/sears-canada/ Giving consumers a chance to review companies they purchase from Tue, 28 Feb 2012 07:50:15 +0000 hourly 1 By: Evy http://reviewsofcompanies.com/complaints-about-companies-i-had-problems-with/sears-canada/comment-page-1/#comment-140 Evy Sun, 01 May 2011 22:26:09 +0000 http://reviewsofcompanies.com/2008/01/10/sears-canada/#comment-140 If you need home renovations, stay away from Sears Home Central Canada!! Botched roofing artists. In fact, stay away from Sears altogether. They now call themselves Sears Home Services. Don't be fooled by a name change. It's the same crowd who botched my roof job, with the same lousy attitude. June 20, 2002, 25-year roof shingles and attic vents installed by Sears Home Central. They installed the ventilation improperly, causing premature deterioration of shingles, also water infiltration as a result of ice dams. I had requested that they make sure there was proper ventilation at the time of contract. I called Sears rep the next day to express concern about the placement of Maxi Vent. It is half way down the roof. The rep, Ken Campbell, looked from the ground, on one side, and said it was good enough. Against my better judgment, all I could do was hope for the best. That summer, I noticed excessive falling off of granules from shingles. July 11, 2009, I noticed shingles becoming bare, curling and breaking. I called Sears Home Central to report this. (1-800-220-5635) It took several calls before someone got back to me. July 31, Sears sends an inspector to have a look. Without hesitation, he informs me that ventilation was not properly installed, that this was causing the problem and it was Sears' fault. He said Sears would fix the ventilation and replace the shingles at no cost to me. Afterward, I visit Maxi Vent website and found, according to their very clear instructions, that indeed the ventilation was all wrong. Since that time, Sears has flatly refused to fix anything. All I get from Corporate Customer Service and the local manager in Ottawa is excuses, untruths and gobbledegook. This is the most deplorable and shameful performance I have seen in my life. STAY AWAY FROM SEARS !!! If you need home renovations, stay away from Sears Home Central Canada!! Botched roofing artists.
In fact, stay away from Sears altogether.

They now call themselves Sears Home Services. Don’t be fooled by a name change. It’s the same crowd who botched my roof job, with the same lousy attitude.

June 20, 2002, 25-year roof shingles and attic vents installed by Sears Home Central. They installed the ventilation improperly, causing premature deterioration of shingles, also water infiltration as a result of ice dams. I had requested that they make sure there was proper ventilation at the time of contract.

I called Sears rep the next day to express concern about the placement of Maxi Vent. It is half way down the roof. The rep, Ken Campbell, looked from the ground, on one side, and said it was good enough. Against my better judgment, all I could do was hope for the best.

That summer, I noticed excessive falling off of granules from shingles.

July 11, 2009, I noticed shingles becoming bare, curling and breaking. I called Sears Home Central to report this. (1-800-220-5635) It took several calls before someone got back to me.

July 31, Sears sends an inspector to have a look. Without hesitation, he informs me that ventilation was not properly installed, that this was causing the problem and it was Sears’ fault. He said Sears would fix the ventilation and replace the shingles at no cost to me.

Afterward, I visit Maxi Vent website and found, according to their very clear instructions, that indeed the ventilation was all wrong.

Since that time, Sears has flatly refused to fix anything. All I get from Corporate Customer Service and the local manager in Ottawa is excuses, untruths and gobbledegook.

This is the most deplorable and shameful performance I have seen in my life. STAY AWAY FROM SEARS !!!

]]> By: almcarthur http://reviewsofcompanies.com/complaints-about-companies-i-had-problems-with/sears-canada/comment-page-1/#comment-138 almcarthur Tue, 29 Mar 2011 14:48:09 +0000 http://reviewsofcompanies.com/2008/01/10/sears-canada/#comment-138 Never buy from Sears again and neither should you. Bought 2 appliances last August.($5000). Stove malfunctioned out of the box which they replaced. The fridge was a side by side with water dispenser. The water froze up constantly. They sent a new door which was banged up but was told it would be replaced. A month later a door arrived wrong model sent back. Another month then a new door wrong colour. Told door would be replaced. Sent another door wrong colour. It has now been 7 months and still waiting. These have to be the dumbest people on earth. We have given them the option of replacing either door so that they match or replace the fridge. Can't seem to get them to understand. The first level when you call is someone from Asia who mostly speaks our language. We are not happy with these results and will NEVER shop at Sears again. They do not deserve out business. I have told my investor that he eliminate any holdings we have that contain Sears stocks. They are about to fail as a company. Never buy from Sears again and neither should you. Bought 2 appliances last August.($5000). Stove malfunctioned out of the box which they replaced. The fridge was a side by side with water dispenser. The water froze up constantly. They sent a new door which was banged up but was told it would be replaced. A month later a door arrived wrong model sent back. Another month then a new door wrong colour. Told door would be replaced. Sent another door wrong colour. It has now been 7 months and still waiting. These have to be the dumbest people on earth. We have given them the option of replacing either door so that they match or replace the fridge. Can’t seem to get them to understand. The first level when you call is someone from Asia who mostly speaks our language. We are not happy with these results and will NEVER shop at Sears again. They do not deserve out business. I have told my investor that he eliminate any holdings we have that contain Sears stocks. They are about to fail as a company.

]]> By: fp http://reviewsofcompanies.com/complaints-about-companies-i-had-problems-with/sears-canada/comment-page-1/#comment-130 fp Mon, 16 Aug 2010 20:27:01 +0000 http://reviewsofcompanies.com/2008/01/10/sears-canada/#comment-130 I totally agree with all the above comments. Sears retail stores have zero customer service. I had purchase a blouse about a month or so ago and had not even worn it when I notice the lining on the collar had come out leaving a huge hole. I called the store manager who could care less and made it seem like it was my fault. I later called corporate customer service, and honestly don't know if Sears goes out of its way to hire the most arrogant people or what. I spoke to two different reps both claiming to be supervisors and yet had zero customer service skills. One hung up on me. I wasn't even looking for a refund, I simply wanted to see if they could exchange the same item for me as it was a manufactuering defect. Last time I spend my money at such a lousy business. All Sears cares about it making a buck, to hell with customers and customer service. I totally agree with all the above comments.
Sears retail stores have zero customer service.
I had purchase a blouse about a month or so ago and had not even worn it when I notice the lining on the collar had come out leaving a huge hole. I called the store manager who could care less and made it seem like it was my fault. I later called corporate customer service, and honestly don’t know if Sears goes out of its way to hire the most arrogant people or what. I spoke to two different reps both claiming to be supervisors and yet had zero customer service skills. One hung up on me.
I wasn’t even looking for a refund, I simply wanted to see if they could exchange the same item for me as it was a manufactuering defect.
Last time I spend my money at such a lousy business.
All Sears cares about it making a buck, to hell with customers and customer service.

]]> By: jowuor http://reviewsofcompanies.com/complaints-about-companies-i-had-problems-with/sears-canada/comment-page-1/#comment-114 jowuor Fri, 19 Feb 2010 15:59:12 +0000 http://reviewsofcompanies.com/2008/01/10/sears-canada/#comment-114 Sears Home Central Calgary, Windows installation: I purchased windows from sears in July 2009 and installation done in September. February 2010, the installation is still not completed. I have been running around like chicken without a head calling every Sears Customer service - They dont help! What do you call poor service? This one is. Sears Home Central Calgary, Windows installation:

I purchased windows from sears in July 2009 and installation done in September. February 2010, the installation is still not completed. I have been running around like chicken without a head calling every Sears Customer service – They dont help! What do you call poor service? This one is.

]]> By: dodo http://reviewsofcompanies.com/complaints-about-companies-i-had-problems-with/sears-canada/comment-page-1/#comment-90 dodo Mon, 10 Aug 2009 19:46:41 +0000 http://reviewsofcompanies.com/2008/01/10/sears-canada/#comment-90 Myself and my Aunt purchased party tents from Sears in May for an upcoming 100th birthday party for my Grandmother. When we put them up on that day they were garbage !!! They were made of heavy plastic wrap and had tiny pieces of velcro to hold them together, No tethers, no rope, no nothing. As soon as a breeze came they literally fell apart. The day was ruined, my grandmother had to stay inside from the sun. It was horroble. I contacted Sears and they gave me a 90 day peroid to bring them back. I told them I was within 90 days and then they changed it to 30 days but said they MIGHT take them back but with a 20% restocking fee. That did it. Why should they profit for ruining a special day by selling product that is obviously not up to code. These " TENTS " as they called them, were nothing more than a cheap sunshade and cost almost $ 350.00 each = $700.00. My days of shopping at Sears are over after more than 25 years ! At one time they were a good company always stood behind the customer and never gave a hassle. Now, with corporate greed rampad in this country, not many companies give a damn about their consumers just the bottom line.So long SEARS !!!! Myself and my Aunt purchased party tents from Sears in May for an upcoming 100th birthday party for my Grandmother. When we put them up on that day they were garbage !!! They were made of heavy plastic wrap and had tiny pieces of velcro to hold them together, No tethers, no rope, no nothing. As soon as a breeze came they literally fell apart. The day was ruined, my grandmother had to stay inside from the sun. It was horroble. I contacted Sears and they gave me a 90 day peroid to bring them back. I told them I was within 90 days and then they changed it to 30 days but said they MIGHT take them back but with a 20% restocking fee. That did it. Why should they profit for ruining a special day by selling product that is obviously not up to code. These ” TENTS ” as they called them, were nothing more than a cheap sunshade and cost almost $ 350.00 each = $700.00. My days of shopping at Sears are over after more than 25 years !
At one time they were a good company always stood behind the customer and never gave a hassle. Now, with corporate greed rampad in this country, not many companies give a damn about their consumers just the bottom line.So long SEARS !!!!

]]> By: Michelle http://reviewsofcompanies.com/complaints-about-companies-i-had-problems-with/sears-canada/comment-page-1/#comment-13 Michelle Thu, 10 Jan 2008 09:00:54 +0000 http://reviewsofcompanies.com/2008/01/10/sears-canada/#comment-13 So here is what happens... On October 31st, 2007 I write the above letter to the e-mail address I was given. Over the course of the next month until November 23, 2007, I get the run around. First: 1. They can't find my address even though I gave it to them already. 2. Then it's clear they didn't read everything I wrote about every single person I came into contact with. 3. Then they want to direct me back to the Sears store to that department when I CLEARLY stated it was past that, & I wanted the Office of the President or someone close to that department. 3. Then they get Brian Ohasky (that manager I originally spoke to who never returned my 2-3 calls) to call me & he leaves a message. I don't return his call, because it's gone past him helping me. 4. Then they e-mail me back saying Brian called & left me a detailed message. I said NO HE DIDN'T, all he did was leave his name & number. 5. Then again they get Brian to call me. This time I was there, so I decided to pick up the phone. Either the guy was extremely thick, or Sears is just a pathetic excuse for a company. No matter how many times I told him I wanted to speak to the Office of the President, he wouldn't budge in helping me to get me what I wanted. He claims there is no office of the president, they closed it down years ago. LOL, so no one is manning the entire corporation. Yeh, that goes inline with how I was treated LOL Finally he acknowledges that his boss told him to call me. So even his boss didn't have the balls to call me. I told Brian straight out that this was also a complaint about him, so of course I'm not going to speak to him about himself LOL What a joke. In the end nothing was resolved, they just stone walled me, wasted more of my precious time, clearly didn't care, & it's very obvious they run a terrible company, look how at every level of contact I had a problem. I was told by someone else, that the only reason Sears survives is because they live off of their financial investments that they started dealing with years ago. So, I have BOYCOTTED Sears because I've had enough. Michelle So here is what happens…

On October 31st, 2007 I write the above letter to the e-mail address I was given.

Over the course of the next month until November 23, 2007, I get the run around.

First:

1. They can’t find my address even though I gave it to them already.
2. Then it’s clear they didn’t read everything I wrote about every single person I came into contact with.
3. Then they want to direct me back to the Sears store to that department when I CLEARLY stated it was past that, & I wanted the Office of the President or someone close to that department.
3. Then they get Brian Ohasky (that manager I originally spoke to who never returned my 2-3 calls) to call me & he leaves a message.
I don’t return his call, because it’s gone past him helping me.
4. Then they e-mail me back saying Brian called & left me a detailed message. I said NO HE DIDN’T, all he did was leave his name & number.

5. Then again they get Brian to call me. This time I was there, so I decided to pick up the phone.

Either the guy was extremely thick, or Sears is just a pathetic excuse for a company.

No matter how many times I told him I wanted to speak to the Office of the President, he wouldn’t budge in helping me to get me what I wanted. He claims there is no office of the president, they closed it down years ago. LOL, so no one is manning the entire corporation. Yeh, that goes inline with how I was treated LOL

Finally he acknowledges that his boss told him to call me.

So even his boss didn’t have the balls to call me.

I told Brian straight out that this was also a complaint about him, so of course I’m not going to speak to him about himself LOL

What a joke.

In the end nothing was resolved, they just stone walled me, wasted more of my precious time, clearly didn’t care, & it’s very obvious they run a terrible company, look how at every level of contact I had a problem.

I was told by someone else, that the only reason Sears survives is because they live off of their financial investments that they started dealing with years ago.

So, I have BOYCOTTED Sears because I’ve had enough.

Michelle

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