To my amazement, they wanted my full name & address.

I told them they had my e-mail address & that was sufficient, but they said that is their policy & they can’t forward my complaint unless they have that information.

While many companies will ask for a full address, they usually only do this when you are talking to them on the phone & they are sending you something for the trouble you had.

I did NOT feel comfortable at all giving out my address to a perfect stranger via e-mail & it made no logical sense to me that they couldn’t open up a complaint without this information.

I’m beginning to feel there is something very wrong with this company & I’m happy with my decision not to purchase from them.

I went with another coffee club site & I hope everything is okay with them, because I still haven’t received my e-mail receipt.

Michelle