Very interesting that it all centers around Bentley.

And as a side note, last year I had to go back into Bentley since there’s no other purse/luggage store in the Windsor are that I know of & the girl who served me was very nice. I think they’ve retrained their staff to be nice to customers now (or they’ve hired new ones). I did have to call the head office again because of something & I had to deal with the same woman as last time. While she eventually did what was needed, there were communication problems & it wasn’t as smooth sailing as I would have liked.

My point is that I wanted to acknowledge the 2 nice sales staff in the store.

Just thought I’d be fair (as always) & state that.

Here are the venomous posts & it shows how kids or people these days feel about work & customers… (very sad)
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“We would’ve helped you but you were too busy chomping down on donuts to notice us handing you a purse.

And we know our products suck. We also don’t care about customer service when the customer is stupid enough to leave their keys in a random purse. That’s your problem, not ours, finding your keys, which you put in the purses yourself, which you forgot on your own, is not in our job description.

We lol about your keys lots. We found them five minutes after you left and it made our day. I’m so happy I stumbled onto this post I couldn’t believe that I was the person in your story! Thanks for being retarded!”

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“Wow michelle sounds like a whiny bitch that blames other people for their own problem. maybe you were being a bitch to them thats why they didnt care. however in the end you put your keys in their purse and left. you walked away after doing that, so you do have the blame in it. i dont think you should of gotten any coupons for your own mistake.”

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“I just read this blog and really???? You have got to be the most pain in the ass customer anyone could possibly get in their store! OMG! Why on earth would you put those poor girls through that torture and trying a million purses? Do you have no concept of what other people go through working in a store like that? Give your head a shake! Seriously! I`m glad you lost your keys and went through all that, you deserved it!”

I applaud any hard work you give to customers. I know that one has to work very very hard in the hotel industry. I used to work at a hotel when I was in my early 20′s.

When someone who is a stranger to a city needs help, the hotel staff is the first person they go to b/c they have no one else & the hotel staff is there to make their stay the very best.

Maybe next time have your supervisor help the difficult ones.

Take care

Michelle

1. Please stop projecting your issues with customers onto me. I am NOT your customer from the hotel you worked at. Every human being is different, so to compare me to them is immature & not even logical.

2. If you are the one who served me at Bentleys (you sound like you are), it is NOT my problem that your store puts the purses 9 feet in the air so no one can get at them. Your job was to hand me the purses.

I believe I was handed 3-4 purses. If you think that’s a HUGE deal, then you should get a real job. My god, these kids these days complain about absolutely everything including doing their job.

3. I never shirked responsibility for me losing my keys, what I said was that the staff (maybe you) REFUSED to really help search for them when I went back twice.

I knew they didn’t feel like helping me, so they didn’t, & it was their job to help someone if they lost their keys there.

I even offered to search all the purses if they brought them out, but they refused.

So it doesn’t matter whether it was my mistake, what matters is how I tried to correct my mistake & couldn’t because of the staff.

Learn how to read & understand the FULL story. They had a responsibility to help me & they didn’t. Had they really searched, they would have found the keys like the other customer did.

It seems like a lot of people are sticking up for Bentleys which I find amusing & very strange. Do these people all work there?

Don’t you get it, if I never went back to the store TWICE, then no problem, it would have all been on me, but I did, I spent hours exhausted & in pain searching an entire mall & they were right there in the Bentley store.

Michelle

I knew I had left it in there, so just because I wasn’t as careful & mistakes do happen, doesn’t mean I deserved to be treated in this manner & that another customer had to do the job that the employees of Bentley should have done in the first place when I went back to ask them to search the purses.

Thank you