Ben said he couldn’t find the full conversations I had with customer service & he wanted some number. So they don’t even keep track of live chat logs. That’s good.

Then he starts to tell me that after ALL THAT, that we can’t use their service because we provide services & products to the adult industry.

They clearly changed their terms & conditions & NEVER informed us because we had made sure their was no discrimination when we first signed up.

Another sign that they don’t know what they are doing over there.

Then Ben has the nerve to tell me…

“There are just certain types of industries and contents that don’t go well with email marketing,”

LOL as if Ben knows anything about these industries or the industry we are in. We’ve been e-mail marketing for around 4-5 years now & NEVER had any problems. So I guess Mail Chimp just likes to go around spouting nonsense to try & justify their actions & behavior.

So in the end my assistant & I wasted probably a week’s worth of man hours reviewing their site, features, e-mailing them to ask questions, me asking for new features, not to mention the grueling hour I spent with their Live Chat ONLY to find out they discriminate against pseudo adult companies.

Aweber doesn’t discriminate.

When I told Ben all of this & stated that their President (whoever the guy is) didn’t even respond back to my e-mail, Ben just ignored me. I only heard from him once on April 16, 2010 & then he just ignored us.

Well at least they live up to my review of their poor customer service.

Michelle