Nisim International

Tom Davidson
Nisim International
204 Wilkinson Rd
Brampton, Ontario
L6T 4M4

905 451 7772
800 656 4746

tom@nisim.com

I had signed up for Nisim’s affiliate program after my assistant found them via the net.

I put the links on my blog article, along with another one of their competitors.

For the next several months, I was getting sales from their competitor, but nothing from Nisim.

Because this blog isn’t part of my day to day business operations, I was too busy to take note of what was going on, & I just thought that the readers liked the other product’s site better.

After this went on for almost a year where I was getting NO sales from Nisim International (I didn’t even remember they existed), I had my assistant go into the affiliate program’s backend, & see how many clicks I was getting.

Well guess what, not ONLY were there NO clicks, there weren’t even any impressions.

Something was seriously wrong, & I was pissed.

Who knows how many sales I lost.

I wrote to Tom & told him the situation & Tom always seemed like a nice guy, but when he told me to sign up with Commission Junction, I didn’t want to.

I hate Commission Junction, their site SUCKS big time.

They have been around for years, & every time I go in there, it’s a maze of confusion, I have to log in once, then twice going around in circles, & everything seems terribly designed.

Their UI SUCKS!!!!!!!

The last time I was in there, I couldn’t even click on links, & they don’t care about validated code telling me I have to use Internet Explorer when THEY should be the ones catering to their affiliates & publishers, not them catering to Commission Junction.

Even when I used IE I still couldn’t click on links.

I know Commission Junction is one of the leaders in the industry, but I don’t care. That’s ALL the more reason for them to spend some money fixing their site, but I guess greediness is more important than quality of service.

Now I’m on FireFox 3.0, & see what I have to go through. Oh, & I just checked it on IE 7 & same thing.

I’ll repeat again since I’m sooo pissed, Commission Junction SUCKS.

These companies who start an affiliate program clearly don’t know what they are doing when it comes to affiliate programs, & they don’t seem to care about the affiliates & their needs. Nisim isn’t the only company that doesn’t care, I had one other who pissed me off.

As an affiliate, I want things to be easy for me, not difficult.

Anyway, because I wanted to get this Nisim International issue resolved, I grudgingly signed up for Commission Junction.

Tom said he would see what he could do as far as giving me something for all the lost credit of sales & that made me happy enough to want to stick with them, so I left the old links on my blog until I could get the new Commission Junction links.

Well guess what happened next.

Right, more problems with Comission Junction.

They supply you with banners, & text ads that have 2 links embedded in the code, but nowhere in there could my assitant find me just one affilliate link that I could place underneath my own text.

I didn’t even know what my affiliate ID was for christ sakes, so I told Tom about the problem, all the while getting more frustrated, especially when he had the nerve to tell me they have thousands of affiliates, & no issues at all with Commission Junction.

I said fine, if you are calling me a liar, then I don’t have to be your affiliate, it’s clear you don’t care about whether I can get signed up or not. In fact, that’s another issue with commission junction, I was never notified when they approved my request for membership with the 2 companies I was signing up for.

I finally got the e-mail notice about a week or two later, so the entire time I had no idea Tom had approved me because I had asked him to e-mail me & he never did.

The only thing that would block the notification e-mail, would be if commission junction was on the grey list or some spam list, so it took that long to filter through.

I don’t generally have this problem with other sites I sign up with, & I sign up with tons every month. Message boards take a while, but by the next day I almost always get the confirmation e-mail.

So Tom tells me he’s out of town, & he’s passing me on to his partner, Sid Samel – affiliate@nisim.com who looks to be his affiliate manager.

Sid was very nice wanting to help me & he confirmed that many affiliates can’t stand Commission Junction either. Maybe those 2 should speak to each other once in a while & get their story straight.

I told Sid what the problem was, unfortunately Sid didn’t seem to understand what I was saying at first, so it took a few e-mails for me to clarify what I was saying.

He kept telling me there were text links there (not text ad links), I kept saying there aren’t, tell me where exactly & I’ll go get them.

Once he understood what I was saying, I finally said, fine, you call my assistant & walk him through it. It should take what, 5 minutes tops to point Andy in the right direction?

I gave him Andy’s number & told him to call him after 2 pm EDT, & waited.

The next day he calls my assistant Andy, not after 2 pm, but at 1-1:30 pm, so of course Andy didn’t pick up. Sid didn’t leave a number, & we were back to square one.

Sid finally e-mails me the next day, & says he’ll call Andy again tomorrow. I am pissed because it’s been 17 days now since I found out that their links weren’t giving me any credit for sales & it seemed like this was taking forever & wasting a ton of my precious time.

I just told him I was going to remove their links from my blog, this is too complicated, & I’ve lost too much money.

I never got a response back from him. See, proof they didn’t care.

If you are an affiliate, you be the judge of whether you want to sign up with Nisim International OR, Commission Junction.