My experience with Ally Bank was Terrible

The staff at Ally Bank is Terrible. They are so uneducated, I feared for my safety and closed my account right after opening it. Here’s my review for www.ally.com …

My CPA told me to sign up for a savings account because they have 1% interest. Something that should have taken 20-30 minutes turned into an HOUR of my life.

Instead of having an e-mail sent to me to create the online account portion, they do it over the phone.

After she set it up, I couldn’t log into the account and she (Trisha) couldn’t figure out why. Turns out the chick doesn’t even know how to spell the word “rapid.” that was part of my user name. Not only that, one of their questions (out of order no less) is “How do you spell your e-mail address?” I even spelled it out to her and she STILL couldn’t get it right. “Rapid” is also in my e-mail address.

After she put me on hold and never came back, I went to search online for reviews and now after reading these terrible reviews, I’m on hold AGAIN waiting for a manager. I want to close my savings account with www.ally.com because there is no way I’m risking my life with this bank. First the terrible experience and now these terrible reviews online where they rip people off in regards to their auto loans. With one woman they closed down her accounts twice, and wouldn’t even tell he what she supposedly did wrong.

The next girl, Nicole, told me I can’t close my account because she can’t even verify me. Also can’t have a manager call me.

I did get Chris a supervisor fairly quickly within 13 minute. He had NO problems verifying me and closed down the account within 2 minutes. He made no attempts to keep me as a customer although he kept apologizing.

I should probably be in the Guinness World Record for a customer keeping an Ally (or any bank account) open for the shortest period of time. 1 1/2 hours. It would have been less had I not had to make a call in between after I finally hung up because I knew Trisha was never coming back.