Raymond Shulley – Merced, CA
Dave Lambert – Tampa/St. Petersburg, Florida

Douglas Zogby (www.gotgameconsulting.com) wrote:
I have been a member of Go Big as a Service Provider for 3 or 4 years now.  When I first joined the network I paid the $99 monthly access fee which allowed me to contact members looking for business planning and management consulting services.  If my memory serves me, the first year I joined I paid 1 annual flat fee.  Then at some point Go Big changed their agreement to monthly so I paid $99 a month.

In February of this year I was on the phone with one of Go Big’s customer
service reps about an issue I was having, can’t recall what it was.  Prior to
terminating the call Go Big’s representative alerted me that I could go back to paying the annual fee.  So my payment of $99 for Feb was credited and I paid $300 to Go Big for a membership good until Feb 2012.  Go Big’s accounting department has a copy of my bank statement as proof of payment.

In addition here is the e-mail confirmation I received from Go Big: From: laurenschultz21@gmail.com [mailto:laurenschultz21@gmail.com] On Behalf Of Lauren Schultz
Sent: Wednesday, February 23, 2011 12:20 PM
To: dzogby@gotgameconsulting.com
Subject: [GB-CONTACT]

Douglas-

I have taken care of the issue with the billing on your account and have
authorized it for a full year with no further billings. I have also refunded the
$99 that was debited from your account on 2/19.

If you have any further questions feel free to let me know.

Lauren Schultz
Customer Support Representative
Go BIG Network

Go BIG Network- 614-678-5768 Direct/Fax
Biz Plan-888-391-7544

GoBIGNetwork.com  |  BizPlan.com
Find me on: Facebook  |  Linkedin
SmallBiz America Review
Listen to Go BIG Network client testimonials

About the Go BIG Network:
The Go BIG Network (founded in 2004 by Wil Schroter) is the world’s largest online network that connects lenders and investors with entrepreneurs, start-ups and business owners. Our network currently totals over 250,000 users and thousands of accredited investors & lenders.  Over the past six years we have successfully helped more than 186,000 business owners in their search for investors & financing.

As you can read my membership is good until Feb of 2012.  On Tuesday 9/6 I was doing my usual daily exercise by contacting, through Go Big, 20 Entrepreneurs looking for the services I offer.  To date Go Big has been a major pipeline of clients for me.  I noticed that with the launch of Go Big’s new website that there was information missing on the entrepreneur dashboard, information which was there in the past.  This information consisted of identifying the services the entrepreneur was looking for.  This information was valuable, as Service Providers do not want to solicit people who are not looking for the kind of help they offer.

So on 9/6 I called Go Big Customer Service and Anthony noted the omission, contacted Go Big’s IT staff and the issue was fixed by Wednesday.   So on Wed 9/7/11  I proceeded to send out 20 e-mails through Go Big’s new website, no problem.

on 9/8/11 I tried to do the same and receive a pop-up message that I have to be verified until I can contact Go Big’s membership.  I thought, weird, why is this coming up.  I called Customer Service and they indicated that I had not paid.  I said yes I did, back in Feb.  The CSR advised me to send a copy of my bank statement to accounting and they would clear the issue up, which I did.  Later today I get a call from Jonathan (VP with Go Big) advising me that I now need to pay $199 monthly to remain active.  I brought to his attention my February transaction and that I am contracted through Feb 2012, “without any further billings” .  Jonathan tells me I have no standing since Go Big has changed its model.  I was not notified of this change and furthermore I should not be subject to it until Feb 2012 since Go Big advised me to pay the $300 and that I would be good for a year.  Jonathan offered me no other resolution, not even grandfathering me in.  He said that the new plan went into effect on Tuesday, well on Tuesday and Wednesday I had my normal access, so how is that explained?

I continued to push for a fair resolution here.  i was contacted by anothe Go Big VP, and while empathetic, the only resolution to me was to be named 1 of 3 so called preferred vendors allowing me access at $1,000 a month!

I have had some good success in getting clients from Go Big.  Like any other site there were some bad apples that stiffed me, but that is a cost of doingbusiness.  What is unfair is Go Big’s sudden and unannounced change in their model and refuesal to honor the annual membership I paid for.

Douglas Zogby (www.gotgameconsulting.com) wrote:
I have been a member of Go Big as a Service Provider for 3 or 4 years now.  When
I first joined the network I paid the $99 monthly access fee which allowed me to
contact members looking for business planning and management consulting
services.  If my memory serves me, the first year I joined I paid 1 annual flat
fee.  Then at some point Go Big changed their agreement to monthly so I paid $99
a month.

In February of this year I was on the phone with one of Go Big's customer
service reps about an issue I was having, can’t recall what it was.  Prior to
terminating the call Go Big's representative alerted me that I could go back to
paying the annual fee.  So my payment of $99 for Feb was credited and I paid
$300 to Go Big for a membership good until Feb 2012.  Go Big's accounting
department has a copy of my bank statement as proof of payment.  In addition
here is the e-mail confirmation I received from Go Big:

From: laurenschultz21@gmail.com [mailto:laurenschultz21@gmail.com] On Behalf Of
Lauren Schultz
Sent: Wednesday, February 23, 2011 12:20 PM
To: dzogby@gotgameconsulting.com
Subject: [GB-CONTACT]

Douglas-

I have taken care of the issue with the billing on your account and have
authorized it for a full year with no further billings. I have also refunded the
$99 that was debited from your account on 2/19.

If you have any further questions feel free to let me know. 

Lauren Schultz
Customer Support Representative
Go BIG Network

Go BIG Network- 614-678-5768 Direct/Fax
Biz Plan-888-391-7544

GoBIGNetwork.com  |  BizPlan.com
Find me on: Facebook  |  Linkedin
SmallBiz America Review
Listen to Go BIG Network client testimonials

About the Go BIG Network:
The Go BIG Network (founded in 2004 by Wil Schroter) is the world's largest
online network that connects lenders and investors with entrepreneurs, start-ups
and business owners. Our network currently totals over 250,000 users and
thousands of accredited investors & lenders.  Over the past six years we have
successfully helped more than 186,000 business owners in their search for
investors & financing.

As you can read my membership is good until Feb of 2012.  On Tuesday 9/6 I was
doing my usual daily exercise by contacting, through Go Big, 20 Entrepreneurs
looking for the services I offer.  To date Go Big has been a major pipeline of
clients for me.  I noticed that with the launch of Go Big's new website that
there was information missing on the entrepreneur dashboard, information which
was there in the past.  This information consisted of identifying the services
the entrepreneur was looking for.  This information was valuable, as Service
Providers do not want to solicit people who are not looking for the kind of help
they offer.  So on 9/6 I called Go Big Customer Service and Anthony noted the
omission, contacted Go Big's IT staff and the issue was fixed by Wednesday.   So
on Wed 9/7/11  I proceeded to send out 20 e-mails through Go Big's new website,
no problem.

on 9/8/11 I tried to do the same and receive a pop-up message that I have to be
verified until I can contact Go Big's membership.  I thought, weird, why is this
coming up.  I called Customer Service and they indicated that I had not paid.  I
said yes I did, back in Feb.  The CSR advised me to send a copy of my bank
statement to accounting and they would clear the issue up, which I did.  Later
today I get a call from Jonathan (VP with Go Big) advising me that I now need to
pay $199 monthly to remain active.  I brought to his attention my February
transaction and that I am contracted through Feb 2012, “without any further
billings” .  Jonathan tells me I have no standing since Go Big has changed its
model.  I was not notified of this change and furthermore I should not be
subject to it until Feb 2012 since Go Big advised me to pay the $300 and that I
would be good for a year.  Jonathan offered me no other resolution, not even
grandfathering me in.  He said that the new plan went into effect on Tuesday,
well on Tuesday and Wednesday I had my normal access, so how is that explained?

I continued to push for a fair resolution here.  i was contacted by anothe Go
Big VP, and while empathetic, the only resolution to me was to be named 1 of 3
so called preferred vendors allowing me access at $1,000 a month!
I have had some good success in getting clients from Go Big.  Like any other
site there were some bad apples that stiffed me, but that is a cost of
doingbusiness.  What is unfair is Go Big's sudden and unannounced change in
their model and refuesal to honor the annual membership I paid for.

Review from James Pospisal, a member of this blog

www.rustysautosalvage.com

“I tried to get a quote on my car through this site and I kept getting passed off to one person after another and even got hung up on once. All this took me about 30 minutes only to get a quote that was a joke. The people were nice, but I was pretty upset overall.”

Complaint from Rick Walston – rickw20@yahoo.com

I ordered flowers through the 1 800 flowers web site on 2/3/2011 and received
confirmation of the order the next day with a different address than I entered.
I sent them a message through their web site telling them of the mistake and
received confirmation on 2/4/2011 that the address had been changed.
On Valentines Day my wife did not get her flowers but I received a confirmation
that she had, and that they were delivered UPS next day (how romantic!). So I
called UPS to inquire and they told me they were delivered and signed for but to
the incorrect address. I tried to call 1 800 flowers but all I could get was a
recording telling me that they could not take my call. I e mailed their customer
service and they said that they were delivered and signed for so there was
nothing they could do. Even after I showed them proof that I had corrected the
address they did nothing.
Long story short my
wife had a crappy valentines day and I am out $100
DO NOT USE THIS COMPANY!!!!

Camie Lyon () wrote:
I conacted supershuttle.com  websitefor the Dallas area but had no luck getting
my questions answered so I called the 800#. After calling twice & still no help,
this is the message I sent to them.                     “I AM NOT A CUSTOMER
BECAUSE OF THE WAY I WAS TREATED ON THE PHONE. FIRST OF ALL, AFTER A “LISTEN TO
THE MENU BECAUSE IT HAS CHANGED,” IT WENT DIRECTLY INTO SPANISH. SO I PRESSED 0
AND IT SENT ME TO AN OPERATOR. THIS OPERATOR WAS SO RUDE AND, I GUESS REALLY
HATED HER JOB, I TRIED TO BE REALLY NICE SO THAT IT MIGHT BRIGHTEN HER DAY. IT
DIDN’T WORK!! THEN SHE HUNG UP ON ME WHEN I TRIED TO ASK HER SOME QUESTIONS I
COULDN’T GET ANSWERED ON YOUR WEBSITE. WHEN I CALLED BACK IT WENT STRAIGHT TO
THE SPANISH & THEN HUNG UP.(BY THE WAY, JUST TO LET YOU KNOW, THIS IS AMERICA,I
SHOULDN’T HAVE TO PRESS ANYTHING FOR ENGLISH, MUCH LESS BE TALKED TO BY RUDE
CUSTOMER SERVICE REPS) DON’T WORRY ABOUT RESPONDING SINCE I WILL NEVER USE YOUR
COMPANY AFTER ALL OF THIS.”

Camie Lyon () wrote:
I conacted supershuttle.com  websitefor the Dallas area but had no luck getting
my questions answered so I called the 800#. After calling twice & still no help,
this is the message I sent to them.	                 "I AM NOT A CUSTOMER
BECAUSE OF THE WAY I WAS TREATED ON THE PHONE. FIRST OF ALL, AFTER A "LISTEN TO
THE MENU BECAUSE IT HAS CHANGED," IT WENT DIRECTLY INTO SPANISH. SO I PRESSED 0
AND IT SENT ME TO AN OPERATOR. THIS OPERATOR WAS SO RUDE AND, I GUESS REALLY
HATED HER JOB, I TRIED TO BE REALLY NICE SO THAT IT MIGHT BRIGHTEN HER DAY. IT
DIDN'T WORK!! THEN SHE HUNG UP ON ME WHEN I TRIED TO ASK HER SOME QUESTIONS I
COULDN'T GET ANSWERED ON YOUR WEBSITE. WHEN I CALLED BACK IT WENT STRAIGHT TO
THE SPANISH & THEN HUNG UP.(BY THE WAY, JUST TO LET YOU KNOW, THIS IS AMERICA,I
SHOULDN'T HAVE TO PRESS ANYTHING FOR ENGLISH, MUCH LESS BE TALKED TO BY RUDE
CUSTOMER SERVICE REPS) DON'T WORRY ABOUT RESPONDING SINCE I WILL NEVER USE YOUR
COMPANY AFTER ALL OF THIS."

Donna Piche (1880 Western Wear) wrote:

“I purchased a custom made jacket from 1880 Western Wear on line in June 2010 for
my upcoming wedding that was in October of this year. I talked to a girl named
Gwen and she said that it was no problem to have the jacket made for then. I
purchased it for over $2,000!!! This jacket was like the wedding dress for a
bride, as my wedding was a country and western theme. I was going to wear this
jacket going up the aisle, for the most important day of my life!! I talked to
Gwen throughout the months, everytime I called there was something wrong with
her, she always had excuses! But she said it would be ready in time and not to
worry! Up until the day before my wedding she said it would be here, and I had
never been so stressed out in my life waiting for this jacket to arrive!! well,
it never did!!! I am absolutely furious!! I want evryone to know about what a
rip off this company is and I am still waiting for my refund!”

www.1880westernwear.com
509-684-8717
665 B Dry Gulch Rd
Colville WA
991144
email: info@1880westernwear.com

http://www.carfax.com/

According to Market Place, a Canadian news magazine show, there have been many examples sited that says Carfax is a scam & doesn’t help consumers when they are purchasing a used car.

I can’t speak for myself, this is just what I saw on TV in case you are going to use them.

Michelle

This is Judy Nichols’ experience – if you need her e-mail address, please contact me, as I can’t put it on the site.

Alltribes.com
75 W. Baseline Road – Suite 6
Gilbert, AZ
85233
1 800-417-0024
altribes@alltribes.com

purchased an opal necklace that came broken and the opal stones at alltribes.com
are fake.  Poor customer service refused refund, hung up on me and they claimed
it was authentic indian jewelry.  It is not. The opals were fake and looked
fake. Delayed shipping and broken merchandise.

The other thing that I failed to mention is they promised a $32 gift card if I ordered from them which I never received.  Spoke on  Dec 2 to order but didn’t get broken merchandise until December 16th..   Spoke on Dec 16th when It finally arrived to the Mary.
Spoke to the owner Ken on December 17th,  Spoke to John yesterday and Ken and Richard and Mary. I sent 2 email to altribes@alltribes.com They refuse any type of refund only credit towards their site but I do not want any fake jewelry poor quality from them.  I only wanted my credit card to be refunded.

DealExtreme

http://www.dealextreme.com/

Room 225-226, Block B, Focal Industrial Centre
21 Man Lok street
Hung Hom, Kowloon
Hong Kong

I personally have never shopped at Deal Extreme, but I read this thread about Deal Extreme, & thought that if that many people have had such terrible customer service, their products always break, they don’t give refunds when they say they will, etc. then people need to be aware of this before they decide whether to buy from Deal Extreme.

Michelle

From Nathan Richards
nathanrdotca@gmail.com

Looks like Live Journal took this guy’s money, canceled his account after he was harassed by many people who were judging him on Live Journal, and didn’t refund him his money. This was after Nathan told them the entire story.

Live Journal chose to side with the pose when Nathan did nothing wrong.

Lovely.

http://nathanr.ca/opinion/trolls-and-social-networking/

Plaze Wholesale Electric Incorporated
5879 W Pico Blvd
Los Angeles, CA 90019

(323) 938-1800

This is a complaint from Jonathan – jayseequin at yahoo dot com

Here is his story…

“This company does not even deserve one star! There is HORRIBLE customer service as well as inadequate and ill-viewed product assembly. We ordered products from this company that was not only DAMAGED, but they even sent us the wrong (as well as USED) products. Shant (a sales man) who clearly does not want business for the company he works for, degraded me in front of other customers and employees when I asked for a return on a product which he sent me that was ENTIRELY FLAWED. Honestly, what company sells a good that is not new and with scratches
all over it and missing pieces. Honestly? Contractors, and people in the construction industry, RETHINK a sales buy before buying from this horrible enterprise which has no remorse or compassion for their customers. The company which I represent has been in business for over 20 years- so before questioning who we are, you should decide on a purchase from a company that has a poor return policy and products (unlike most companies ie. Home depot, Osh, Anawalt Lumber. Etc..)”