The KYK Harmony Water Ionizer & KYK Genesis Water Ionizer
The US site
http://www.waterforlifeusa.com/
The company in Korea
http://eng.kykok.com/
I was in the market for a new water filtration system, & I had heard of the Japanese version of this water ionizer called Kangen, & I had my assistant search online to find out the reviews, because it’s a very expensive machine.
In the process of looking, he found Kangen’s Korean competitor The KYK series of water ionizor units.
I was excited to learn that it was a lot more reasonably priced, & I proceeded to call the US distributor at http://www.waterforlifeusa.com/
I ended up speaking to Aldrin (not sure how to spell his name), & the conversation immediately went downhill.
I had several questions to ask (who buys a $1,300 machine without asking questions) him, & every time I’d ask him a question, he either rhymed off things that were too technical for me to understand (like I really know all the ins & outs of filters, I expected him to put it into laymen’s terms for me), or he sounded like my questions were an imposition on him.
In the beginning I told him I was going to want to taste the water first.
I learned early on that water does taste different & there are certain waters I like, & others that dry my tongue out or have a bitter taste to it that’s hard for me to describe.
I told him I didn’t live in a big city any longer, but I was thinking he could send me a bottle or something.
When it came to the part about how I was going to install this thing since I didn’t want to hire someone to do it for me, it took WAY longer than I expected to get a straight answer from him. I FINALLY got him to tell me that it could be run through the sprayer or soap area of the kitchen sink, but he didn’t even ask if I had those things because not all houses do.
Fine, I think after discussing the pricing, payment plans, warranty, how to install it, etc. that we are almost finished. I bring up the fact that I want to taste the water, & he starts avoiding me & then he says he knows that because it’s not going to be easy to find someone in my area who has a unit (I told him I live near Detroit, that’s a large city in my opinion), he isn’t looking forward to it, or something like that. I don’t remember the exact wording, but that was the gist of it.
I told him no way am I going to buy such an expensive unit without even knowing if I like the water or not.
The next thing I know, he’s TYPING AWAY on his computer barely saying a word.
I say, “am I keeping you from something?”
He says YES, you are.
Oh my god, LOL, I couldn’t believe he was talking to me this way.
He tells me he’s trying to finish up other orders because it’s almost 5 pm
WHO TALKS TO A POTENTIAL CLIENT THAT WAY????
I had to tell him that’s NOT what you do when you are trying to make a sale, & he says he doesn’t care about money. Who says that to a client???
I said well then you should care about helping people. I mean what other reason is this moron selling units for, if it’s not for the money & not to help people drink good water???
I’m an entrepreneur as you all know, & I’d NEVER talk to someone like that or make them feel like they are keeping me from something or that the questions they are asking are stupid.
That’s terrible.
If I was that busy, I’d ask to call the person back, but it was clear he just wanted to get out of there.
During the entire 20 minute conversation I felt like he didn’t care about anything I was asked, he said something like I should just take his word for it, that this is the best water unit from Korea.
His royal highness didn’t want to be BOTHERED by a potential client.
I told him I don’t care if he thinks the unit is sooooo great, it isn’t just about the unit, I don’t do business with people who aren’t nice, & who don’t care about their clients, so you know what he says? LOL
Then maybe this isn’t the best fit between you & I. Something those lines. He tells me I should go somewhere else.
While I agree 100% that a company has the right to tell a potential client to go away if they are mean spirited, or they cause tons of problems etc., this was NOT the situation at all.
I was in shock again. I’ve dealt with some doozy companies in my time as you can see, but I’ve NEVER had a company tell me to take my money elsewhere just because I ask questions & want to try out the product before buying it.
I told him I’m putting him on my blog so others should be forewarned, & I hung up the phone.
I then wrote to the Korean company http://eng.kykok.com/ to tell them what happened, & I never heard back from them.
Figures, the apple never falls far from the tree in a company.
Michelle
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Michelle Says:
February 17th, 2009 at 3:55 am
I was going to ignore this e-mail from , but felt the need to address it since he lies so much in his e-mail it’s clear once again that he has some serious issues.
Just so you know, I already bought another unit from another water company.
I’ll address my comments with ***
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From……: Alderin Ordell
Email…..: info@waterforlifeusa.com
Url…….: http://www.waterforlifeusa.com
I don’t think it is fair for you to allow a post that smears my character without contacting me and giving me the chance to respond.
***You actually didn’t post a thing Alderin, you e-mailed. There is a difference & your e-mail was copied & pasted here.
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Briefly, this lady called me up after hours, I spent more than 30 minutes on the phone with her trying to answer all her questions before politely letting her know that I needed to get home to my wife, which apparently very much offended her.
***Lie after lie after lie.
The only truth in all of this, is that he did spend just over 30 minutes with me. He makes it seem like that’s a HUGE deal.
I don’t know people, when you are ready to buy an item that will range from $1,300-1,500, don’t you expect the sales person to spend more than 30 minutes with you while you ask questions???
He answered the phone & it was before 5 pm. If he had to go, all he had to to was tell me he had to go pick up his wife & he would call me back on such & such a date.
He never told me any such thing & unless he closes before 5 pm, I can’t read his mind. If he was in that big a rush, he should have let it go to voice mail. I can’t believe I have to direct this guy on how to run his business.
It’s clear to me that Alderin Ordell has very poor communication skills (my opinion), but then again based on my initial post, I already knew that.
He was not polite about anything, I love polite people & have no reason to strong arm anyone. I’ll stand by my original post in how he treated me.
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She also demanded to get samples of the water in Canada which I told her was not possible because Canada was a new market for us and we we didn’t have enough distributors set up.
***Again another lie, I didn’t demand anything, I clearly stated that I wouldn’t buy his unit until I had tasted the water, so I asked him if he could ship me a sample of the water, I mean how bloody hard is that?
The other company I purchased from did that for me.
Had he sympathetically told me that he couldn’t do that & then told me why, that would have been the end of it, but that’s not how the conversation played out.
I was even willing to drive across the border to Detroit to taste the water, but if memory serves me we never got that far because of how nasty he was to me on the phone.
Also I don’t think he ever set absolutely that he couldn’t ship it to me, he said he’d have to look into it.
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During our conversation she was very short and demanding with me, and honestly I did not appreciate the way she was addressing me and let her know that I wasn’t interested in doing business with her, at which point she responded that she was going to retaliate by writing this blog.
***Again, I was not short & demanding, that’s how Alderin Ordell acted towards me.
Anyone who knows human behaviour knows that people who react in a certain manner blame others for acting in that same manner because they feel everyone is like that.
I am by nature a very friendly person, & I like getting to know the people I may potentially do business with. I remember the conversation as clear as day because I posted my experience shortly thereafter.
I didn’t retaliate because Alderin Ordell didn’t want to do business with me. After how he treated me, I wasn’t about to spend my hard earned money with him anyway.
I felt the need to let other potential consumers know what I had to deal with. That’s all, & it is kind of rare to be treated like this by someone who could have just made a sale.
Based on how he’s responded here, I stand by my post & he’s only further proved my point about his character.
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So… I don’t think your site is accomplishing what it is supposed to accomplish. This post was written in retaliation by a lady who was offended that I didn’t want to do business with her. Neither myself or my company has done anything wrong to be smeared in this way.
***Your company isn’t to blame Alderin Ordell, the way you treated me is what the issue was & if you are the owner of the company, well… I feel sorry for your company.
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What can we learn from all of this? For me, even if you are a customer you still have to be nice to the person you are talking to on the other end of the phone. They are people, too, with families, and they don’t deserve to be treated rudely just because you have taken an interest in their product.
We, as a business, have the right to refuse service to anyone and we don’t deserve to have our hard earned reputations dragged through the mud like this.
***You are 100% right, you have every right to refuse a customer. I agree with you, but me as a potential consumer deserves to be treated with respect, & in my opinion you did NOT treat me with respect.
I’ll repeat again, I was very nice on the phone. I had no reason not to be nice. I’m a nice person overall. What does happen though, is when people are rude, nasty or mean spirited, I do get my back up & I feel the public has the right to know.
I often search the Internet before I make a purchase to see with other people have experienced with that company.
Thank god for the Internet.
Long gone are the days when one would be treated this way & no one would be the wiser.
Alderin, if you hadn’t wanted to sell to me, being nice about it would have solved the problem.
I highly recommend you learn how to communicate much better. Of course the choice is yours in how you live your life or run your business.
I don’t read stranger’s minds, although I was intuitive enough to know that you were ignoring me & could have cared less if you helped me or not.
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We have sold thousands of KYK water ionizers to this date and are usually touted for our excellent customer service and high quality product.
Please post my response or remove her posting.
***If you are that great at customer service, then there should be no worries, no one will take my post to heart.
Also, maybe from now on you will be nice & care about the people who call you. I hope so for their sake.
I also noted in my post that the company in Korea ignored my e-mail about the incident, so it’s clear to me that there is an issue here.