Rod Beckwith who owns Lockit Now
[email protected]
[email protected]
So we were looking for a replacement for Virtual Vault and I remembered Lockit Now from about 1-2 years earlier.
I had spoken to Rod at the time and he was nice enough, but he never had his programmer get back to me to determine one way or another if Lockit Now had the features I needed. I guess I should have taken that as a sign that I was to have trouble in the future, but I didn’t listen to myself.
So I had my assistant Andy investigate everything from scratch, and the site or whoever Andy was communicating with via e-mail stated Lockit Now would do as we needed.
So I went to order the first month hoping we could get it all set up and tested within a month, but as usual, we are so busy, it took us over 30 days, and I was billed again.
About 5 days into the second month, Andy FINALLY figures out that Lockit Now doesn’t protect the PDF files at all & they misinformed us. He tried to get answers from them thinking maybe he did something wrong, but they never returned his e-mails & he even e-mailed to different e-mail addresses.
So I had to take over & write to Rod stating this is NOT customer service, no one should ever have to wait 5 days to receive a response (it was 5 days & counting) & I wanted a refund for both months.
I was not very happy that we had wasted all this time, because if you know anything about protecting PDFs, it’s not a 1-2-3 setup, it takes a lot of time to even establish if the software works.
I did get a response from Rod, he claims he did e-mail Andy & the e-mail just got lost & he may very well be correct, but when Andy e-mailed him a 2nd time wondering where he was, perhaps Rod should have followed up again.
Here is what Rod said…
“Refund is on the way. I did respond stating that we do not secure PDF’s in the manner you wish to do at this
time. We can protect the initial open, but after that I am afraid that once Adobe takes over, there is not anything we can do to stop the user from making a copy. We are working on a new version which should provide such protection, but that will be sometime next year.”
Ok, I wish we would have known all of this before we purchased & wasted all this time. I mean if it doesn’t protect the company publishing the book, then what good was it at all???
Anyway, I sincerely believed that we just had e-mail issues, but after I asked Rod to resend Andy the e-mail that got lost, Andy NEVER received it.
Also Andy checked high & low on his site & there was NO help desk there, as Rod insinuated that if Andy had used the help desk, this whole communication issue could have been avoided.
I even asked Rod approximately when the newer version would come out & he never responded back to me.
Four days later I e-mailed him AGAIN telling him there’s no help desk, telling him that Andy never received his forwarded response, & asking when I will get my refund because he was avoiding my e-mails.
I did get a response back from him that day, but all it said was, that my account was canceled.
NOTHING about the 2 refunds & nothing about my other 2 points.
I just thought he was busy (still, I shouldn’t be making excuses for companies that don’t care about customer support), so I waited another 3 days & then e-mailed him again asking when I’m going to get the $40 refunded to my credit card.
Once again NOTHING, so I contacted Clickbank & it took me another month, maybe even 1 1/2 months before I FINALLY got both months credited to my credit card.
What a nightmare.
I have since found the answer to my dreams LOL
So far so good with Secure e-book, I highly recommend it.
These are other sites Rod Beckwith runs that I will be avoiding…
http://www.butterflyreports.com
http://www.beatlotto.com
http://www.adwatchers.com
http://www.instantbloglinks.com
http://www.instantaffiliatesubmitter.com
http://www.forumequalizer.com
http://www.domainsuggestiontool.com
http://www.instantarticlesubmitter.com
http://www.cbaccountant.com
http://www.pressequalizer.com
http://www.submitequalizer.com
http://www.articleequalizer.com
http://www.articlelocker.com
http://www.adwordsthemepacks.com
http://www.bloggingequalizer.com
http://www.misspelledkeywords.com
http://www.adwordgenerator.com
http://www.anywidget.com
http://www.mrjv.com
Michelle
Rod Beckwith
[email protected]
JV Expert, Online Marketer and Inventor
80 Cabrillo Hwy N.
Suite Q – PMB 115
Half Moon Bay, CA 94019
http://www.customermachine.com
http://www.softwaredefender.com
http://www.instantvideouploader.com
http://www.instantblogsubmitter.com
http://www.freereportsriches.com
http://www.butterflyreports.com
http://www.adwatchers.com
http://www.instantbloglinks.com
http://www.lockitnow.com
http://www.instantaffiliatesubmitter.com
http://www.forumequalizer.com
http://www.domainsuggestiontool.com
http://www.instantarticlesubmitter.com
http://www.cbaccountant.com
http://www.pressequalizer.com
http://www.submitequalizer.com
http://www.articleequalizer.com
http://www.articlelocker.com
http://www.adwordsthemepacks.com
http://www.bloggingequalizer.com
http://www.misspelledkeywords.com
http://www.adwordgenerator.com
http://www.anywidget.com
http://www.mrjv.com
So one thing I give Rod Beckwith props for, is not changing his personality over the years.
Because I am on SOOOO many lists of internet marketers & copywriters, I often forget who’s who, & I had no idea that I was still on several of Rod’s lists OR, that I was purchasing products under his affiliate ID & making him money.
After what he did to me last time, obviously that wouldn’t have been my intent.
All was fine until I purchased the Instant Content Creator around 06-08-12.
I had problems with the software as it’s not very intuitive in my opinion. I admit I didn’t watch all the training videos, as I didn’t have time & some of them were 2-3 hours long.
I later on found out by Hugh (one of the owners) that I was watching the wrong videos, but I also didn’t like Hugh’s personality. It was clear a few times that he didn’t want to help me & had even offered me a refund.
As I wanted the product, I tried to get it to work & eventually Hugh sort of helped me, but then started to give up. I just felt brushed off several times.
Then after 2 weeks I finally realized it wasn’t doing what I needed to do, so I asked Hugh for the refund.
Someone in his office wrote back, & refused, saying I was past the deadline for refunds.
I was irked as I didn’t even know I was coming close to the deadline; Hugh hadn’t said a thing, but again, it’s my responsibility to know these things, but it would have been nice for Hugh to honor what he offered me.
While e-mailing this person & Hugh, Hugh suggested I reach out to the affiliate to see if he would do something.
That suggestion made no sense to me since the affiliate isn’t responsible for their sales, but I did contact Rod Beckwith.
Rod was confused as to why Hugh would say something like that, but he said, “What I can do is give you a product or products of equal value to try to makes things right.”
He was very polite saying he never received the money, so how could he give me a refund.
He also said he confront Hugh & that it was bad business what Hugh said.
The last time I heard from Rod was on 08-17-12. In fact I wrote him a very long e-mail which of course wasted my time. I was detailing what I wanted in an SEO type product to see if he had something like that.
That’s when Rod Beckwith started ignoring me.
I wrote him on 08-20 & 08-21-12 & both times Rod ignored me.
I removed myself from ALL of his lists so I don’t make this blank any more money.
Terrible character & lack of integrity in my opinion.
I feel that both him & Hugh played me.
Michelle