Complaint
Mail Chimp owned by The Rocket Science Group
www.mailchimp.com
http://jungle.mailchimp.com/
512 Means St.
Suite 404
Atlanta, GA , 30318 USA

So it looks like we wasted a ton of time researching Mail Chimp & then literally days before we were going to move over all our autoresponders over to them, I had to contact customer support.

First I placed a ticket & didn’t get a response (so much for their policy about 1 business day or less).

Then I live chatted with them & had problems with the first techi who wasn’t too bright, so I asked to speak to a manager & was passed to Blaine. He at least had a brain & was nice.

After already talking to these people from mailchimp for almost an hour & getting more exhausted by the minute, my Live Chat stopped working, so I had to close it & re-open it.

When I got back 2-3 minutes later, I was told Blaine wasn’t around which I found odd. You are in the middle of dealing with a client & you leave?

This is the problem with companies who REFUSE to act like a real company & have phone service. It’s clear to me that this company is run by a bunch of geeks who don’t know how to run a business properly. This always happens when I deal with people who aren’t real business people.

I had already asked for their phone number a couple of weeks earlier & was told they don’t offer support via the phone.

As I’ve mentioned several times in other posts, one has to be suspicious of companies who hold customers hostage to e-mail & live chat. What do they have to hide? Why won’t they act like a regular company.

Well here’s your answer below…

So after realizing I wasn’t going to speak to Blaine, I was forced to deal with Ariana.

After supposedly reading over what was going on, she repeatedly blamed my computer & browser for the problem that I now know to be on their end.

I did as I was instructed by them & spent probably close to 1 1/2 hours clearing my cache & cookies because they told me that would fix the problem, BUT it never did.

And just so you know, I had the same problem with 3 browsers. So instead of her just saying they will look into the problem, she continued to blame the me, the customer.

I was exhausted & hungry & I told Ariana I couldn’t stay on with her, that I needed to get off. She wouldn’t let me go.
I asked her 3-4 times to have Blaine e-mail me regarding this issue & each time she REFUSED.

Had I just been told there was no way to stay logged in when you use the “contact us” link, the matter would have been over & done with within 10 minutes, but they all kept insisting it was a problem on my end.

I even rebooted my computer & still no resolution.

Then I asked Ariana for the name of the President. She told me it was Dan. I don’t even believe her. I think this company has something to hide.

She wouldn’t give me a real e-mail for him, instead she gave me [email protected]

I e-mailed Dan & asked for his real e-mail address.

Again no response & it’s been over 24 hours.

I even went & posted to their forum http://jungle.mailchimp.com/forum & they just ignored me & I know there’s people there reading this forum, I can see them responding to other people’s discussions.

I’m really happy I found out how this company treats customers before we wasted all of our time & money on this company – mail chimp.

Michelle