Review of Namecheap

Review of Namecheap

Review of NamecheapSo here is my review of Namecheap, the hosting company.

I haven’t used them for buying domains, only for hosting.

Review of Namecheap on 09-24-18

Fucking moron from Namecheap doesn’t get that I’m using webmail to check my mail. And of course this was after I told her. Tech support name was Maria Morgunova.

It’s been 50 mins. and I’m STILL no closer to getting this issue solved that when I check my webmail the e-mails don’t show up. They show up when I send it from that account to that account, but not when I get it from someone else.

She even sent a test that I asked her to and it never arrived, but she says it’s showing up.

I asked for a manager 3 times.

Every time She says please wait 7 minutes. Please wait 10 minutes.

Review of Namecheap on 09-27-18

Takes the live chat person 5 minutes to authorize my account. It’s now 1:10 minutes later and we STILL aren’t finished the conversation. I put money into my topup area in my account and this live chat person Andrew Rudyk is discussing this with the billing department and they STILL can’t pay the accounts I have from the money I put into the topup area.

OMG, Namecheap is TERRIBLE.

Last time they never told me that I have to fill out my profile address in order to be able to add the accounts to the shopping cart, which supposedly will then take the money from the topup amount.

I filled out that form and had I had this option from before because Namecheap hired people with BRAINS, it would have taken me 2 minutes to make the payment.

I’m STILL waiting and it’s been around 6 minutes and they should be faster than me because it’s their SYSTEM.

Review of Namecheap on 09-28-18

I went from paying for a full year of Namecheap to paying monthly until I could find another hosting company I can move to. When I tried to log into my main hosting account (I have 7), it said I had the wrong login.

2 of the accounts I had had been changed to a different type of hosting account. I thought the logins were the same. I tried to reset my password and the system couldn’t find my user name or my e-mail address. <sigh>

I started a live chat and got Lilia Rudenko.

She was clueless. I asked for a manager right away and she wouldn’t give me one. She kept telling me the user name doesn’t exist and my e-mail address doesn’t exist.

Then I had to start DEMANDING a manager over and over again. It’s now 28 minutes later and I’m FINALLY getting a manager. She solved the problem within 10 minutes or less. Part of it was my fault, I forgot to change the drop down from domain to hosting. Why they have domain as the default is beyond me, but the other techie should have asked me if I had the right department when she couldn’t find my account. Of course that requires brain cells.

Review of Namecheap on 10-13-18

I started a live chat and this time decided NOT to write what the problem was because their inept site cuts off the text and it doesn’t tell you it does.

So all I gave this tech person was the 3 details they needed to confirm my account because that’s ALL Namecheap EVER cares about is confirming you, NOT hiring staff that have brains, are fast and don’t cause stress.

I got Sergey Vorobyov and right away my blood pressure went up.

After waiting several minutes he asks me for the 3 things he needs to confirm my account even THOUGH I already gave it to him.

So right away I asked for a manager.

This is after I wasted my time typing out what the issue was which OF COURSE still hasn’t even been read or discussed because this complete moron doesn’t even read or understand English.

I get silence, so I finally said HELLO???

It’s now been 22 minutes and he tells me there’s no managers and I can send my complaint to this e-mail [email protected]

I told him that’s ok, I’ll wait and in the meantime I wrote to that addy and screamed in the e-mail.

27 minutes into the live chat he says he’s transferring me to a manager and I may have to wait as IF I haven’t already been waiting almost 30 minutes for NOTHING!!!!!

I know you will say I should look for another hoster and TRUST ME, I have tried to find a hoster within my budget for my 7 different accounts, but I haven’t found one yet.

I will keep adding my Reviews of Namecheap to this post as I have to deal with them.

I got this manager (shift leader) Eugene Y. very quickly. It was obvious that he had a brain when he knew exactly why I wanted to speak to him.

He got everything sorted out within 5 minutes.

I DID ask if there’s a way to get American support or shift leader support if I pay extra and he said no, so there’s no way in HELL I can stay with Namecheap.

 

6 thoughts on “Review of Namecheap”

  1. Namecheap’s site is horrific. Every time I have the misfortune of dealing with it, I go through stress and around in circles.

    1. I have had this experience before trying to turn off auto renew. This time I wanted to turn on auto renew because I’m back to paying monthly and when you go to their product list or expiring buttons, NONE of them allow me to switch to auto renew.

    Turns out you have to do it through the “domains” button which makes NO logical sense since I don’t use Namecheap for domain registry – thank GAWD.

    I had to get the manager to do it for me.

    2. I went to the area that lists all my accounts and their due dates. It spins and spins and spins and takes FOREVER to load the cart buttons where you can add them to your cart.

    Then I go to add the last account to my cart that hasn’t been paid for through the topup money area and first I get errors when I tried to add it.

    Then I had to restart the page and this time it finally added the account to my cart and I kid you NOT, it took 3 minutes for the site to take me through every page and finally pay even though the money was in the topup area.

    TERRIBLE.

  2. Here we go AGAIN…

    I started getting e-mails saying I was going to be billed again when I was already billed this month.

    I replied to one of the automated messages that comes from [email protected]

    It came back undeliverable.

    I then forwarded my response to [email protected] & it TOO came back undeliverable.

    I went onto live chat really upset now & while I’m sure I gave the girl (Anastasia Brusentsova) the security details (it disappears once the live chat starts so I can’t even confirm if I did or not) she kept asking me for it & kept stalling in giving me the manager.

    It took 35 minutes for me to get a manager.

    Of course the manager had to defend her saying they do the same job as managers. I said no, you are NOT the customer & you don’t know. They aren’t smart & it ALWAYS takes an hour for me to get my situation resolved.

    I’ve been with the manage on live chat now for almost 2 hours.

    I didn’t even know their server was down yesterday, so at least I got a free month for that which is the FIRST time that NC has ever given me a free month.

    They changed their e-mail server IP address & of course didn’t tell customers, so my cloud flare needs to be updated. This is why my e-mails to them were bouncing back.

    When I asked why I’m going to be billed early (twice in November), her answers made NO sense to me. And she didn’t read what I had written twice before, that I JUST got billed in November for almost all of my accounts. That was Olga Samchuk.

    Now I’m being transferred to billing

    Over 2 fucking hours dealing with Namecheap.

    Now he tells me there will be delays (Paul Litvinov).

    SURE, why not, what’s another fucking hour of my life.

    So instead of reading what I wrote & addressing that, he starts telling me not to worry because I won’t be charged for a month.

    LOL, of course this does NOT address WHY I was going to be charged in the first place, so I had to go take a screenshot of all the charges in November because if I DON’T do their job for them, NOTHING GETS RESOLVED.

    We FINALLY finished after 3:17 FUCKING HOURS!!!

  3. So I was having issues getting into the file uploader in Cpanel for one of my accounts. I don’t know if it was my computer, but every time I clicked on “Upload”, it wouldn’t do anyting, then I couldn’t even refresh and this happened around 3 times, so I contacted Name Cheap live chat after I finally got it working and it was taking forever to upload.

    It took Ivan Belous 6 minutes to verify my account.

    Then he couldn’t figure out the domain name based on the user name I gave him.

    Then he found no issues with the server, so he wanted me to do a trace route which I did, I gave him the screenshot and then he COULDN’T find the domain name in the trace route.

    I asked him 3 times for a manager and he kept stalling.

    We are 31 minutes into the live chat and I’m ONCE AGAIN, wasting my time with Name Cheap.

    At least he found the issue, so I’ll give him that much, but look how long it took him because he can’t read or understand English.

    ” I have found the Modsecurity rule was triggered for your account.”

    Once he whitelisted me, I asked him to do it on the other 6 accounts and not only could he NOT find the other 6 (only 2), he didn’t know what I wanted.

    Grrrr

    55 minutes later I started screaming that I want a manager. He keeps asking me what issues I’m having with the other accounts.

    He went to get his manager and Google Chrome screwed up and closed the live chat.

    I went back into live chat, got this person who REFUSED to give me a manager.

    Stas Demyanovskiy

    I got the same BS message that they don’t work on live chat when I know that most of the time they do.

    I told him I would be reporting him and closed the live chat window.

  4. I had to deal with Alex Shulga & right away he didn’t understand my English.

    I stated, “I will go in there, but NOTHING has changed. It was all set up back when I moved back to NC 2 months ago & I haven’t had issues since until yesterday”

    He had wanted me to send him a screenshot of my e-mail settings in Cloud Flare.

    How do I know he didn’t understand me?

    Because he said, “Would you provide me with a screenshot?” This was 10 seconds after my response & ONLY 2 minutes after he asked me, & it doesn’t take only 2 minutes to bring up Cloud Flare & then login & provide a screenshot.

    I started getting angry, of course. This seems to be a common personality trait with people in 3rd world countries (not just the Ukraine.)

    They repeat themselves over & over again as if you are a complete moron.

    I said you don’t understand English. He had to argue with me that he knows English.

    ALL FOREIGNERS LIE & SAY THEY KNOW ENGLISH.

    It doesn’t matter what country they come from, if it’s a 3rd world country.

    Now if it’s a First world country, they are smart enough to know their level of comprehension, & they will usually downplay how much English they know. They don’t tend to let their insecure ego get in the way of being honest.

    Anyway, I FINALLY got a manager after asking twice & I got Oksana Eleva. Actually based on something he said, I don’t think she’s a manager either.

    She wasn’t smart like the other managers there usually are.

    She also did the same thing as the guy above. I asked a question right after she gave me the first settings to replace in Cloud Flare.

    Instead of moving along & answering it, she repeated her instructions to me as if I’m a moron & can’t understand her.

    I had to keep telling her things that were obvious, & I had to keep asking the same questions over & over again.

    Like I sent her a screenshot of each of my accounts & while no, she couldn’t see inside the SPF box, the domain name was listed all over the place & she had wanted me to tell her each of my domains, as I have 7 accounts in total.

    And for that reason I had to do extra work to give her a 2 step screenshot.

    Turns OUT, that they change the mailout IP addresses on shared servers, & don’t even inform the customers. This is why I was getting undeliverables. ONE undeliverable was to NC themselves LOL

    And ONCE AGAIN, I’ve been on live chat with NameCheap for an hour, not to mention the stress of not knowing what was going on earlier with 2 undeliverable e-mails.

    Of course I asked for a credit & I’m waiting on that, so it will probably be close to 1:20 hours by the time I’m through AND my food was on the stove, so I couldn’t eat.

    Now it’s getting cold.

    I had to stop eating my food several times until this was totally wrapped up, as it took them 20 minutes to extend my 4 accounts for 3 days.

    They constantly send me generic messages about how sorry they are, how they have excellent customer service LOL, yeh right, that we deserve more as customers, etc.

    Every time I talk to them that’s their favorite generic messages because EVERY time I talk to them there’s a problem.

    Total wasted time & stress 1:24

  5. March 4, 2019

    Talking with Karina Barinova

    Literally ONLY a few days after the last live chat wasting almost 1 1/2 hours of my life, I’m forced to contact NameCheap’s live chat again.

    I got 3 e-mails telling me that 3 of my accounts are going to be suspended in 3 days.

    I’m like WTF???

    Turns out that because that last girl extended the due date, their site is soooo horrifically designed & coded (I’ve mentioned this before) that it can’t auto renew all of the accounts even though auto renew is set up on my account.

    So I had to waste time renewing them automatically & she ONLY told me about the 3 accounts. I saw another account that didn’t renew, but she is soooo stupid that she didn’t even see that one.

    I asked her about it, I’m waiting for her to respond while making other comments.

    Then I noticed another domain that hasn’t been auto renewed, so that’s 2 on top of the other 3.

    Oops, I noticed 3 more that haven’t auto renewed.

    It doesn’t even matter that I got a credit due to all the issues last time, with ALL of the time I have to spend babysitting NameCheap & stressing myself out, it’s a waste of my time.

    At least I can do work while I’m dealing with them.

    She’s not bright at all. She’s checking each of the domains I showed her even though billing is telling her that I have to manually renew the next domain.

    OBVIOUSLY, it’s the same answer for ALL domains. That’s called COMMON SENSE.

    And why didn’t I get e-mails telling me they hadn’t been renewed??? Why did I ONLY get an e-mail 3 days before suspension?

    And why didn’t the LAST girl tell me I was going to have to manually renew?

    I asked for a credit because almost an hour of my time was wasted & OF COURSE, they won’t give me anything because my sites weren’t down.

    I HATE NAME CHEAP. I’m still looking for an alternative hoster.

    I just left the chat without even saying goodbye I was so pissed off.

  6. Sorry for not posting, it’s just the same BS with NameCheap & I waste soooo much of my time dealing with them, that I have no energy to report on it.

    In the last 2-3 weeks I’ve wasted time on live chat where it of course takes them around 10-15 minutes just to verify me.

    Then they don’t understand my English, then tney refuse to get me a manager saying managers don’t go on live chat when I know they sometimes do, as I’ve tlaked to them, etc.

    1. Name Cheap also says my site wasn’t down when it was. Of course by the time I wrote them or they read my e-mail, the site was working again & they were clueless as to why it happened or that it even happened. This was the first week of June.

    In May they admitted the sites were down because they put them on different servers. I of course didn’t know this because I REFUSE to sign up for their notification list.

    I made the mistake of doing that once & I started to get TONS of e-mails in my inbox.

    2. Then there were database connection errors on another domain/server. That took days for them to resolve because they were e-mailing me & I wasn’t getting their e-mails so I had to go onto live chat every few hours to complain AGAIN that no one was responding to my tickets.

    3. They finally figured out there was an e-mail issue on THEIR end so it took another day & several live chats that wasted HOURS of my time to get that resolved.

    Yes they credited me, but I’m pretty sure my times is worth MORE than $2.88

    4. Then I get a notice that one of my 7 accounts is going to be suspendede for non payment even THOUGH I’m on recurring billing.

    They have no idea why that happened.

    I finally resolved it by figuring out where to go in & manually push through the amount, but the stress of thinking my sites were going to go down to no fault of my own, was a lot for me.

    Remember, their backend is NOT user-friendly at all, so every time this happens, I have to hunt around for the area to make the payment as this isn’t the first time.

    That takes us to the first week of June. These issues were for all of May & that one week in June.

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