Sapphire Technology
http://www.sapphiretech.com
SAPPHIRE Select Club
[email protected]
Website: http://www.sapphireselectclub.com/

As a rule, I try to NEVER deal with online companies that are so unprofessional, that they won’t provide a phone number so customers or potential customers can call them. People make excuses that having a phone line costs more money & I say this is BS. While yes, it may cost them another $20-50 per month depending on how many lines they get, but then they now have a ton more customers purchasing from them because they trust them more & they also are able to answer their questions a lot more quickly. Plus, there’s less understanding (we hope) than if it’s done through e-mail.

These types of arrogant or wannabe companies assume everyone should be restricted to e-mail only & while that may be fine for some things, for complicated questions, for me, phone is the ONLY way to go.

I also question why these companies hide behind e-mail.

Being a netrepreneur & a former entrepreneur, I feel online companies should be held to the same (if not more stringent) customer service standards than offline companies, for the very reason that we can’t just waltz into their office & demand service.

So some geeks online were recommending Sapphire video cards to me & after seeing a somewhat negative review about the video card in question (see review), plus hardly any reviews at all compared to their competitor Gigabyte, I decided to give Sapphire the benefit of the doubt & e-mail them.

I was then told there is NO phone support.

I told them I don’t trust companies that don’t provide phone supprt, told them why, etc. & then described my question.

Of course what happens…

They ignore me & this just proves my point.

Online they can just ignore you & run away. With a company that has a phone line, yes, they can do the same thing, but it’s a lot harder.

For this reason Sapphire not only lost my business, but now they have a negative review about what happened.

Michelle