My  Complaint about Net Talk

This is my detailed story about what happened with netTalk.

www.nettalk.com
1-866-967-1063

So I had researched netTalk several months ago and hoped it was a lot better than Magic Jack. I was planning on buying it when I returned my ACN digital phone service.

Then last weekend I wanted to sign up for their affiliate program because I was going to start promoting Net Talk, but when I went to their affiliate page, instead of it taking me to a net talk product, the Google Affiliate Network took me to Ring Central’s product LOL

I thought maybe Ring Central bought them out, so I called Ring Central, wasted my time and found out that they have nothing to do with Net Talk.

I then tried to call Net Talk, but they were closed because of the hurricane in Florida on Monday. So I wrote to them instead and I got a response back telling me to e-mail bizdev@nettalk.com, so I did.

On Tuesday I called and was told there were 24 BLOODY people ahead of me, but I waited patiently figuring they were backed up because of not being open on Monday.

After finally getting someone on the phone, I was told there was no way to reach the affiliate department via phone (I hate it when companies do that). I then spoke to a manager named John who said they are never that backed up with phone calls and never make the customer wait that long on hold. Yet I HAD waited a long time.

I told John there is a problem with their affiliate page, which he said he was concerned about. Then I asked John to get in touch with them to speed things along, as I wanted an answer ASAP and to sign up. He said he would e-mail that department and that yes, he would probably get a much faster response than myself. He then said he would respond to my ticket. He said this would happen by the end of the day.

So I didn’t hear back from him and when I tried to call again, they were already closed.

I tried to respond to the ticket I had originally opened, but then realized they force you to sign up just to respond to the ticket which I did NOT want to do because I am not their customer (yet) and I didn’t want to have to sign up just for that. I sign up to enough sites every day. So I started a new ticket and put the old ticket’s number in the subject line and said that John never got back to me.

I received no response.

Wednesday I was too late calling them, as by the time I had a chance, it was after 5 pm EST. The following day on Thursday I called again, and AGAIN there were 22 people ahead of me. I had to run an errand, but I was hoping I’d get through to someone before I left. After an hour of being on hold, I finally had to hang up the phone. More waste of my time.

Then the FOLLOWING day which was Friday I called again and you guessed it, AGAIN there were 22-24 people ahead of me.

At one point I linked over to take another call and I got disconnected, so naturally I was PISSED. I had to call back again and start all over again with 22 people ahead of me.

I FINALLY get a live human being after waiting for soooo long. She heard what I said, then asked for my phone number just in case we got disconnected, she puts me on hold to get me a manger and you guessed it, I WAS DISCONNECTED. Either she hung up on me, the disconnect happened during the transfer or I don’t know what. I was LIVID. And do you think anyone called me back even though they had my number???? NOPE.

So I gave up.

I lost around 6-5-7 hours of my time first calling Ring Central just because their site POINTED to Ring Central’s page, then spent all week being on hold waiting for someone to contact me with nothing to show for it.

John never got back to me, but then some person named Valentia gets back to me with this link which I had to remove because it no longer works – OF COURSE. She tells me to access it, but saying their affiliate program isn’t live yet.

Clearly he/she isn’t North American. I looked at the page, but it made no sense to me when I looked at i. And WHY do they have an affiliate page in their footer nav if their program isn’t live? And their page goes directly to Google’s Affiliate Network.

I wrote back replying to the e-mail that goes to support@nettalkglobal.com because I’m not signing up just to write back and said I’m writing a negative review of my experience.

While everyone at net talk seems nice, it’s clear to me that they don’t know how to run their company and so now they lost me as a customer, and the other person I was going to recommend to them.

Just nuts, I don’t think I’ve EVER lost 7 hours of my time and gotten nowhere with a company.

Michelle