Terrible Amazon Customer Service
It’s a post I should have written at least 3-4 years ago when I first noticed the increasingly inept negative changes with Amazon customer service.
I used to praise Amazon.com all the time. I was one of their happiest most vocal customers, but that all changed around 2014 when they wouldn’t let me sign up to their micro jobs site to do work.
That was the FIRST time I realized that Amazon has NO executive office. Once you ask for a manager and MAYBE ask for his/her manager, that’s IT. There’s no one else higher up to speak to.
Ask yourself why that is.
The only conclusion is, that Amazon doesn’t care if you walk away unhappy.
I was shocked I was being treated in this manner regarding a simple thing as signing up for micro jobs. They claimed it had something to do with my social insurance number (it hadn’t been used in years as I left the US as a child), but that made NO sense to me. It was a valid social, what does it matter whether it hadn’t been used in years. And what does it matter, it’s not like I’m opening a bank account, I was just going to be doing work online.
I even wrote a letter to the founder and I NEVER received a response back. I’ve been forced to write a few letters to companies who don’t care about customer service and try to deter customers from complaining by forcing them to snail mail a letter, but I always received a response back no matter which company it was.
In this case, NOTHING FROM AMAZON.
I continued to purchase from Amazon because they sometimes do have the best prices, but the more I purchased, the more I had to deal with Amazon customer service and the MORE I started to get very agitated.
I can not STAND dealing with Filipino call centers. I had been dealing with Filipinos for years when I first tried to hire them online myself and realized they are brainless, have no common sense, can barely understand what I am saying, they don’t remember what I said 2 minutes ago, and they have to repeat everything back so their brains can compute what I’m saying.
Then as a customer of course I am forced to deal with them because of the LARGE CORPORATIONS who use overseas call centers because they don’t care about their customers. They only want to pay the least amount of money to stifle any customer complaints.
My stress level ALWAYS goes up when I deal with Filipinos, it doesn’t matter what company it is, although I have noticed that with some companies, they hire slightly better quality Filipinos.
So I was very happy to learn that at least when you got a Filipino on the phone at Amazon and asked for the US office, they WOULD transfer you, but then I started to encounter other issues such as:
- I would call from within my account and the Amazon customer service person would ask me all the verification questions they didn’t need to ask me BECAUSE I called within my account. I HATE wasting time and I didn’t understand why this was happening.It started happening soooo OFTEN, that I would constantly have to tell the person I was speaking to that I just called from within my account. They would then file a report and I would continuously tell them that there’s something wrong with your site. They would put in the report and nothing would change.
This went on for three years, and ONLY NOW in 2017 do I think I know WHY this was happening.
It’s amazing to me that not ONE of the American Amazon customer service reps (including managers) figured out this issue and that even includes their IT department where these reports were supposed to be sent to.
Here’s what I think… Amazon’s site started increasing it’s security. When this started I don’t know, but I noticed that I’d go from one area of the site to another and I’d have to log in again. It could be 1-2 minutes later and I’d STILL have to log in.
I now think that the site was logging me out, it wasn’t telling me to log in because I was already on the help page, or I was clicking on the redial link to call Amazon again.This is the ONLY thing I can think of that makes any sense.
If that’s NOT the reason, then your guess is as good as mine. All I know, is that they NEVER EVER FIXED the problem. I wasted so many hours of my life over the course of three years telling them about it, waiting on hold while people reviewed notes, wrote up a new report, etc.
- There are also too many times when the Filipinos do NOT verify me. They then transfer me to the US side, and then I have to deal with being verified even though once again, I called from within my Amazon account.
- When I ask for a manager, I sometimes ONLY get Filipinos, and first level support can’t guarantee they will get me an American. There are times when they lie and say they are getting me an American, but they don’t. Then I have to hang up and do the whole BLOODY thing all over again.
- I waste a LOT of time dealing with customer service.
Nothing ever seems to go quickly with Amazon even when I’m speaking to Americans, and that’s even if they seem to know what they are doing.
- I started dealing with Amazon’s Live Chat because I get very drained when I’m on the phone with them for a long time. This way I can do other things while I’m waiting for them to respond.I’ve had their staff lie to me and tell me they are in the US when they aren’t. That’s the first question I always ask. Most foreigners will lie about where they are located. I’ve had other people tell me the same thing.
- I get absolute MORONS and have to exit from the Live Chat. This has happened to me several times.
- Amazon’s Live Chat doesn’t give me the option to send my e-mail a copy of the conversation, so I have to copy and paste the conversation myself. This is something you had to do back in the 90’s. It’s NOW 2017 and Amazon’s site is a DINOSAUR.
I will wrap it up for now and as I experience issues with Amazon, I will add to this blog post.