Here is my complaint about Segpay

So first I e-mailed them to see if they have a referral program so I could potentially send them companies who need their services.

I got some guy from overseas that didn’t understand a word I said 3 times, so I asked to speak to a manager.

I get Cathy Beardsley at cathy@segpay.com e-mailing me. I said, “thank gawd someone who speaks English.”

Never heard from Cathy again.

I e-mailed her again 4 days later, still no response.

I called them several days later wanted to speak to her manager, but I believe I was told she is the CEO or CFO, so obviously one can’t go higher than that if the CEO of a company is this unprofessional.

I left a message for her & she called me back. I could barely get an apology out of her. She said she was out of town, yet her voice mail didn’t state that & neither did her e-mail. Clearly she doesn’t know how to run a business online if her e-mail doesn’t even notify people she’s away. Either that, or she was lying.

I bit my tongue at her disrespect in not even giving me an apology & told her what I wanted. We discussed business & I thought moving forward things would go smoothly. Cathy was supposed to send me paperwork.

I NEVER heard from Cathy Beardsley at Segpay again. That was almost 2 weeks ago.

I do NOT recommend this company if this is how the higher ups treat people.

Michelle