This is a post to out the corporations or even medium sized companies that use inept Filipino or East Indian call centers overseas.
I call them inept for the following reasons:
- The customer service or tech support staff don’t understand English most of the time. I don’t care if you want to save money, making your customer suffer by forcing them to speak with people who don’t even speak the same language as them is downright despicable.
The company may lie to you & tell you their call center speaks fluent English, but I know these East Indians & Filipinos. 90% of them lie & they ALL think they are fluent in English when maybe only 5% of them are.
- They have no common sense.
Examples….
I have a list of questions that have been e-mailed to tech support. Some have been answered, others haven’t. Instead of the person just dealing with the outstanding questions, first they ask me how they can help me. Dahh, read what’s there. Then they start to re-answer all the questions that have already been answered instead of just addressing what’s left that still needs to be addressed.
I’ll come up with more examples as they arise. I have tons of examples, I just can’t remember them now.
- I have found & have heard from other customers, that most of the time the call center is clueless as to what is going on with the real company in the States or Canada & vice versa.
That means once again the customer suffers.
The bottom line, is that in this day & age customers are becoming more & more irate being forced to try & communicate with foreigners who not only don’t understand most of what is being said or asked of them, but are like little children when it comes to their intelligence level.
We end up wasting our precious time, chasing our tail trying to get problems resolved, & then in the end the customer blogs or posts about their experience & the company looks bad. Something that may have only taken 20-30 minutes to resolve now takes an hour or longer or several phone calls.
If you companies don’t care about your customers, just continue what you are doing & hire call centers overseas.
Consumers, please list the name of the company, which country they are supposed to be located in, & your experience with the call center.
Also list where that call center is located – India or the Philipines.
