http://ecommerce.aheadworks.com/

So actually I wasn’t going to post about this company even though they wasted our time, but then when they deleted the thread I had going on their forum, that not only took me by surprise, but got me angry.

We had been looking for plugins or add-ons for Magento & my assistant Andy came up with this company Ahead Works which I believe is owned by Russians.

He was talking to Alexander Malkov – malkov@aheadworks.com starting around December 22, 2009 & we were really excited that we were going to FINALLY solve our Magento issues so we could move from 1shoppingcart over to Magento (I’ve been waiting a while). They had been talking for 1-2 weeks about us buying their products.

Anyway, their reoccurring billing plug in would only work with Authorize.net & not USA epay (our gateway), so Alexander told Andy that he would bring it up in the next development meeting & would let him know after Christmas.

My assistant said he’d e-mail him after the holidays, but in my opinion, Alexander should have told Andy when their next meeting was, & should have told Andy he would get back to him. That’s what I would have done had I been in charge, but anyway closer to the end of the month I didn’t want to wait any longer, so I told Andy I would take over from here & I started e-mailing Alexander on December 28st. At first he was speedy in his response, but once I gave him the ticket number that went back & forth between him & Andy, I never heard back from him.

I was very anxious to know if this was going to move forward, so I started a thread on their forum that I was disappointed that I wasn’t getting a response back. It was already January 4, 2010. It doesn’t take that long to shoot someone a 1 minute e-mail.

First I got some nasty response from someone…

“If you’re so short on time, why are you whining on this forum?”

I was shocked & wanted to know if this was one of the people who worked at Ahead Works, so I asked, but I never got an answer.

Then someone who does work there or owns the company (didn’t divulge his name which in my opinion is also very unprofessional) said they respond back within 1 business day & it states that ALL over the site. Guess what, I didn’t read their site, I was given the contact info, but anyway, I wrote back saying “well it’s been more than 1 business day. He writes back saying, “Alexander did respond back to you on January 4th.” I said well I didn’t receive it. I guess they aren’t too bright over there, everyone knows e-mails get lost, why would I waste my time posting a thread if I DID receive a response. All he had to do was get Alexander to forward me the e-mail he supposedly sent on the 4th.

Then he says something not too bright again, “check your customer login”. I told him I’m NOT a customer, I’m trying to find out if I’m going to be one.”

Then he writes back… “No, we do not have USA epay support yet and won’t implement it in the nearest release., check your spam folder, blah blah.”

I have no spam folder, everything comes into my inbox. Anyway, I was pissed. Clearly they knew they weren’t going to be implementing USA epay & they didn’t just make that decision today. Why Andy wasn’t told this weeks ago is disrespectful & unprofessional. Not only that, but Alexander wrote Andy last night around 4 am & still NEVER gave him this information so if this guy on the forum knew this information, why didn’t Alexander JUST TELL Andy?

Like I said, I wasn’t going to blog about it, but when Andy wanted to see what they said because he was now shocked, he told me the thread had been deleted. That made me feel others need to know what kind of company this is.

Michelle