iDrive is Terrible

My review that iDrive is Terrible.

Now to start off, I’m pretty sure they are American owned, but they use a full on East Indian tech support company. I once spoke to billing, and the American guy was a cold rigid geek who either didn’t understand my situation or didn’t care.

For the most part they are nice, but that’s where the positively ends.

Third world country people are always low IQ.

I wish more than ANYTHING that they weren’t, because they make my life a living hell, but I almost never experience anyone who understands me, has common sense, and fixes the issue in a timely manner. I’m not talking just about iDrive, but all companies who farm out their customer service or tech support to low IQ third world country call centers which all started in the 1990s by the evils. It’s called Agenda 21. If you want my playlist on it, reach out.

They are primarily East Indian and Filipino, and now they started adding in Latin American people who are no better.

Tons of Americans and Canadians lost their jobs to people overseas, and this has NOTHING to do with the company being greedy and wanting to save money. I’m not blaming the staff, I’m blaming the evil corporations who did this, and then all of the smaller companies that did the same thing as the years progressed. Now the replacement is the evil AI.

This move by the evils was to destroy the relationship between the customer and the company and cause the customer time, stress, money, and nothing ever gets resolved. And of course the people from that country lose their jobs and can’t pay their bills.

Now let’s move onto my iDrive issues.

I’ve had issues with them before, but for the most part once those issues were resolved (some were not), I went about my life and didn’t give iDrive much thought.

Prior to September 2026, the last time I emailed iDrive was in May 2026.

Back then I wasted tons of my time on the phone telling them what the issues were, but of course as always, THEIR BRAINS DON’T FUNCTION, so they can’t remember, don’t make notes, if they do make notes, they are wrong or not descriptive, etc. etc.

In my last email to them on 05-20-26, they wanted me to repeat everything I had already given them on live chat, or the phone, or in emails and I refused.

All third world country people are little children that need their hand held.

I say a sentence, they can’t understand me or remember what I said.

Fast forward to September 14, 2026, I started to get tons of email duplicate backup notices, so I told them. They wanted me to forward one of the emails, I did that. Then another slew arrived a few days later and they wanted me to forward ALL of the next set of email duplicates. I said NO, I don’t have time for that. Clearly they are having server issues.

This is what I’ve noticed about East Indians.

They have no ability to put themselves in the customer’s shoes.

They expect you to jump through hoops for them. Zoho mail does that too and it’s cost me tons of time and stress and a WordPress plugin developer got angry at me due to what Zoho wanted.

On September 20, 2026, they wanted me to update my iDrive because I wasn’t on the latest version.

Does their software tell me there’s an update?

NOPE, OF COURSE NOT.

I go to update on my Windows 7 computer, and it keeps giving me errors.

They give me some instructions. By the way, they never label their .exe files, meaning every file has the same name, no version number, and I hate it when low IQ coders do that.

Anyway, I finally get it installed, only to get a popup telling me that I haven’t backed up ANY files in 5 days and I’m like WTF???

I rush to get check my backup notices, and sure enough ONLY in the body of the email does it tell me that no files were backed up. It doesn’t even say that, it just shows nothing.

I’ve complained to them before that in the subject line they need to put red text in all caps that the computer hasn’t been backed up if it’s more than whatever, a day or two. I do NOT check their emails every day. Who has time for that???

I thought they had tweaked that because I saw something a while ago, but nope, I never got anything.

Once the new version was installed, I clicked on the “backup” button and then all hell broke loose.

It started to do a complete FULL scan. I had no idea what was going on, but in the end it took over 16 hours (I kid you not) to finish. I wasn’t awake when it finished.

I was shocked. There’s no way I had that many files in the 5 days it wasn’t backing up.

I wrote them screaming about what was going on.

On the 22nd, I think it was, they wanted me to tell them when they can call. At around 8 pm I told them that they can call me now.

I was busy with work when all of a sudden at 5.30 AM, I get a call from them and give them shit for calling me at that time.

I went to bed, and then when I got up hours later, they had called AGAIN at 10.30 am LOL OMG.

East Indians ALWAYS do this.

I give them a block of time (or a specific time) as to when to call me, and they screw up and call me an hour earlier.

This happens all of the time with Zoho (East Indian) and with iDrive.

Finally on 09-23-26, they called me and I got a nice kid named Karthik. While he was a kind person, NOTHING was getting done and he STILL never explained to me why my computer took 16 hours (I thought it was only 6-7 hours and only found out later on that it was 16 HOURS) to backup.

It took him forever to even check the logs and then tell me that it was 16 hours.

The day or two before I saw on their software that it said it was backing up over 2 TB of data and I was like WTF???? I never took a screenshot, and one of them was arguing with me that it never said that.

He was now telling me that according to the logs, it didn’t do that, so ONCE AGAIN, their software says one thing and does another.

How can it take 16 hours to back up less than 1 TB?

Anyway, I had been on the phone with him for 1.37 hours, and NOTHING had been resolved or clarified, other than me once again working FOR FREE for these terrible companies by telling them what this window should say or do. It’s one of my fortes, so when software doesn’t behave properly, I tell them.

He wanted to do a file comparison that’s called an Archive Cleanup. It’s supposed to compare duplicates so they can get deleted. He said it was due to me moving files from one drive to another. which I had done, but they weren’t that many. Four folders and some videos to make room.

What he told me ended up being WRONG.

I ended up being sorry I even allowed them to start it.

So far iDrive hasn’t fixed anything I mentioned months earlier.

Oh, and they ignored my last email in May 2026. I just realized that now while checking my emails for this review on iDrive.

I told him I want a manager, and within an hour, not 2 like he said it would be, I got a manager named Sushanth.

I was thrilled.

Unfortunately I once AGAIN had to repeat EVERYTHING all over again, sigh, and I lost another 48 minutes, so we are talking close to 3 hours of my life GONE. Plus their stupid software (since it’s so poorly designed and coded), forces their Archive Cleanup popup to stay on your screen so you can’t do your work. This archive cleanup was KILLING my computer. I couldn’t do any work at all and was furious.

It has NO minimize or full screen button so I can’t move it out of the way. There’s a horizontal scrollbar which shouldn’t be there especially if I could enlarge it. And I can’t use the vertical scrollbar easily because the window is so small.

I started to get suspicious about the files it was finding and went to do a search with Ultra File Search which is a great tool for searching your entire computer fast.

While it’s always very fast, this time it wasn’t due to the memory and CPU hog from iDrive.

Finally after 2 hours, I was able to confirm with two searches, that the files it was finding were on the right hard drive, so they gave me the WRONG information and there appeared to be duplicates (it was hard to tell due to the small size of the window), so when the scan was done, they were going to tell me (already did) to press the delete button and ALL of my backups (or at least the ones it claims to find as duplicates WOULD BE GONE!

I was furious and it took a lot of effort just to take the screenshot as proof due to the slowness of the computer.

I sent it to them and got NO RESPONSE.

I finally sent another email when I still got no response, and they usually email me back quickly. I told them I’m shutting it down.

It and the screenshare of them being on my computer screwed up my computer so bad, my browser crashed.

Then last night at my scheduled backup it started to back up AGAIN, and I’m not talking a few files. That should have already been done during the 16 FUCKING HOURS.

It was grinding my hard drive which made me very very nervous.

Again they didn’t respond back, so I tried to stop it and it wouldn’t.

I tried to force close it in task manager and it wouldn’t let me. OMG. I emailed them again with evidence. STILL NO RESPONSE.

Today on September 24, 2026, the manager, Sushanth from last night, was supposed to call at 6 pm.

This ASSHOLE called Nandu called and I was busy. I had just gotten home and was exhausted, so I had to keep him on hold for about 5 minutes. Then I started detailing all of the problems with their software and in the end he said… “The purpose of this call was to tell you we are working on it.”

I was going on and on to both vent due to my stress, and I also wanted to make sure they understood what I saw because they are always so stupid and they often tell me that I didn’t see what I SAW.

Then he said, “I said again and again that the purpose of this call was just for the scheduled call.” What a fucking PRICK. That’s when I hung up.

No apology for what I’m going through, NOTHING.

He also thinks it didn’t work (I think he meant the archive cleanup). Correct, it wanted me to delete files that were in the right spot. OMG.

And it probably would have taken 3 DAYS (maybe longer) to find all of the duplicates which clearly means iDrive did that, I didn’t tell it to backup the same file over and over again. And by the way, one of the complaints on Trust Pilot said the same thing.

This Nandu claims Sushanth doesn’t start his shift until 7 pm. So why didn’t Sushanth tell me that last night and I would have said call me then. I even told him I ONLY WANTED HIM since he knew what was going on and he’s a supervisor.

Again, can’t even do THAT right.

I said at least twice, that you are going to want me to run it again and he said no, we aren’t asking you to do anything.

Ok, so nothing is going to be done? He does claim they are investigating. LOL THEIR iDrive SOFTWARE SUCKS.

It’s now 7.53 am my time, and NO EMAIL FROM ANYONE. I’m going to leave a Trust Pilot review, and maybe a BBB report as well later on. Here is their BBB page. It’s got 1.67 stars. On Trust Pilot it’s 2.2 stars. I had to laugh at some of the reviews because I bonded with these other customers.