Reliance Home Comfort Complaint

Like most of the companies both in the US & Canada, these companies are taking the easy way out trying to cut costs and making the customer suffer because they hire East Indians or Filipinos who can’t speak or understand English well, have little to no common sense, and make mistake after mistake.

I was supposed to get a credit from Reliance Home Comfort because I overpaid on my bill before I canceled my account.

I called 3-4 times and was told they could deposit the money into my bank account, but they never did.

I forgot about it, so this drama went on for months. I kept calling, they kept saying I gave them the wrong account number which I didn’t.

I tried to ask to speak to a manager, but they REFUSED to let me speak to anyone in Canada. I even got a Canadian on the phone once & she ALSO refused to let me speak to a manager in Canada.

I FINALLY had to track down someone higher up in the company in Canada all the while wasting my precious time.

I finally got someone higher up who then passed me to Alex – ashier@reliancecomfort.com. She gave me the credit, but refused to give me anything else for all my wasted time. Reliance Home Comfort is, in my opinion, a TERRIBLE company to deal with if you are trying to get your money back from them or trying to get anyone there who speaks proper English & understands simple instructions.

Michelle