Dating Factory
www.datingfactory.com

So I inquired about this dating site software that I found out about back in September of 2011.

I signed up & then e-mailed them & asked them if they could call me. In fact the subject line of my contact to them was “Please Call Me”, but in the end they didn’t.

Inside my account it said I was assigned an account manager that I thought was really cool, but it said Nick, my account manager, was away on vacation until August 15, 2011. Clearly it was well past that date.

Someone other than Nick contacted me. Her name was Keira. She did respond to my first e-mail, but then I saw something else that made me think this may not work, they are in the UK & I need to bill out in USD, so I asked about currency.

She never responded.

I was busy with my company, so it took me until October to get back to this company. They were sending me list e-mails which jogged my memory.

Since Keira hadn’t responded to my e-mails, I tried to find the contact page. I found it, but all it had were a list of tutorials (very strange), no actual form to fill out… https://admin.datingfactory.com/contact

There were links that didn’t work on their site either, so I found this all very confusing & I had no idea what was going on with this company. SO, I found their forum which seemed to be kind of dead. I was in a rush, looked & saw the last time someone posted was a month ago, figured they are out of business or soon to be, but in one last ditch effort to see if there was someone alive out there, I posted citing what had happened & asked if they have in fact gone out of business.

I activated my profile to let me know if there were any responses to my post & there were non. (another problem I later on realized)

Then a few days later I came across that e-mail that jogged my memory, decided to see if anyone had responded to my thread & amazingly there was a response.

From a VERY disrespectful blank who is co-founder of Dating Factory.

Her name is Lisa & here is what she wrote…

“Dear Michelle,

Thank you for your enquiry, but I am afraid I will have to prove you wrong and provide some facts:

1) https://admin.datingfactory.com/contact/form – here is the contact support form that many partners are using every day

2) Your account manager details are in your admin with the direct phone number and Skype contacts, and Nick is online most of the time except sleeping hours of course.

Nick Dovgopolyy
n.dovgopolyy@datingfactory.com
skype: nick_datingfactory
phone: +44(0)20 3239 3504
Please call from 7.00AM to 7.00PM GMT

3) I have looked at your communication with Keira, and she did answer you back, and you even replied back, I have a copy of YOUR reply to her message on Sept, 7, so please let’s be honest, nobody has ignored you. To prove that I can publish the communication here, if you like for everyone to see.

4) Nick is back from holidays ages ago, and is available, so I am not sure why you decided to post this on the forum when the company is fully functional, has thousands of successful partners, sponsors all the major internet industry events, and publishes news regularly.

5) On our site you have a direct number to call, on the front page – I don’t suppose you have tried calling this number?

Lisa
Co-founder, Dating Factory”

I will show you a screenshot just in case she lies & says I made everything up…

Now because of Lisa’s condescending ignorant response, not only did she lose me as an affiliate for TWO dating sites (I had plans for two), she now got her company a negative review.

Keep up the great work Lisa.

Points I’d like to make about Lisa’s response on the forum for Dating Factory:

1. I guess Lisa isn’t smart enough to know that e-mails get lost. If she hadn’t been so quick to try & put me down & try to make fun of me to the entire forum, maybe she would have stopped to ask me (or her brain)… maybe Michelle sent an e-mail after her first one, & Keira never received it.Fancy that.
2. See how Lisa avoids my comment about how links aren’t clickable on the footer nav & trust me, I tried several times to click on them, they WEREN’T working.
3. See how Lisa avoids my point about my account saying that Nick is away on vacation until August 15th, 2011. I believe, but don’t want to say for sure because I can’t remember, that it still said that a week ago.I just checked & they’ve changed it.Amazing, but she probably won’t admit to that. Lisa to me doesn’t seem like the type who tells the truth. But that’s just my opinion.Why in the world would I call an account manager who’s still on vacation??? I don’t care if it says he’s back after a certain date, I don’t know that.Oops, imagine that, I have a screenshot of what my account said because I sent it to Keisha at the time inquiring as to whether it was a mistake on their part.

• Next… Why should I have to pay overseas long distance charges to The Dating Factory? Why can’t they call me? And no, I didn’t try to call them because I prefer to use e-mail first. Then if I feel there’s a long conversation brewing, then I’ll call, but again. I’ve had companies from the UK call before. Why can’t they call me?
• Why did Lisa have to make such a big deal of me posting in the forum?I e-mailed, received no response, tried to find the contact page & couldn’t. Re: the URL Lisa posted…I don’t know how I’m supposed to assume that’s the URL to the contact page when it’s I don’t see anything like that on the contact page I showed you. I guess Lisa expects me to read her mind.So that’s why I posted on the forum.A mature person would have laughed it off, admitted to their mistakes, said it’s just another one of those “Internet” glitches, said “We’d be MORE than happy to talk to you Michelle” & gotten past all of this. But then one has to be mature & a real business person to manage that.
• Lisa comes this close to REALLY wanting to publish my personal communication with Keira. LOL, Wow, go for it Lisa, it doesn’t prove a thing. I never said she NEVER returned my e-mails, I said she ignored an important question of mine & granted, I could have used a different word that wasn’t soooo strong, but I think at the time I was pissed because I had tried so hard to talk to them & couldn’t find a way.
• Why does Lisa have to insinuate that I’m lying?I don’t lie Lisa, but as they say, a liar will ALWAYS assume another person lies.

In the end, www.datingfactory.com appears to be professional & all glossy on the outside, but then when I started dealing with them, there was nothing but problems & rudeness beyond comprehension. Keira was nice though, aside from not getting back to me. I wonder if they ever check their spam folder.

I am glad I found this out now.

Michelle