Brett Thompson
Compliance Manager
www.SwapWallet.com
Email: Brett@SwapWallet.com
Mobile: (518)225-3962

So I’m a merchant services agent & Brent contacted me wanting to do business, but in the end Swap Wallet wasted my time.

After spending over 2 hours on the phone with Brent trying to determine if he was like ALL the other agent out there:

• very unintelligent
• very immature (they often lose their tempers)
• don’t return e-mails
• lie about the facts or what they can do for you or your client

Things appeared (on the surface) to be okay, but Brent didn’t have a lot of the answers I needed, so he said Michael (his boss or partner or something) would have to answer them.

He was going to set up a meeting with all 3 of us, but I never heard from him, so I e-mailed him. He apologized & said they were busy & then wanted to schedule it for next Wedn.

I wrote him back & never heard back from him. Next Wedn. came & went & AGAIN nothing after I set aside time during the day for him.

I wrote him back stating I wasn’t happy & how I feel he wasted my time.

He again blamed it on being very busy. If he was THAT busy, why did he:

1. Contact me in the first place
2. Tell me next Wedn.
3. He’s too busy to write an e-mail back saying the meeting is canceled?

I said I felt he was just like all teh others & if his communication is this poor, then it’s not going to work for me.

I NEVER heard back from him again.

So I lost about 3 hours of my time while Brett strung me along.