Raymond Shulley – Merced, CA
Dave Lambert – Tampa/St. Petersburg, Florida
Douglas Zogby (www.gotgameconsulting.com) wrote:
I have been a member of Go Big as a Service Provider for 3 or 4 years now. When I first joined the network I paid the $99 monthly access fee which allowed me to contact members looking for business planning and management consulting services. If my memory serves me, the first year I joined I paid 1 annual flat fee. Then at some point Go Big changed their agreement to monthly so I paid $99 a month.
In February of this year I was on the phone with one of Go Big’s customer
service reps about an issue I was having, can’t recall what it was. Prior to
terminating the call Go Big’s representative alerted me that I could go back to paying the annual fee. So my payment of $99 for Feb was credited and I paid $300 to Go Big for a membership good until Feb 2012. Go Big’s accounting department has a copy of my bank statement as proof of payment.
In addition here is the e-mail confirmation I received from Go Big: From: [email protected] [mailto:[email protected]] On Behalf Of Lauren Schultz
Sent: Wednesday, February 23, 2011 12:20 PM
To: [email protected]
Subject: [GB-CONTACT]
Douglas-
I have taken care of the issue with the billing on your account and have
authorized it for a full year with no further billings. I have also refunded the
$99 that was debited from your account on 2/19.
If you have any further questions feel free to let me know.
Lauren Schultz
Customer Support Representative
Go BIG Network
Go BIG Network- 614-678-5768 Direct/Fax
Biz Plan-888-391-7544
GoBIGNetwork.com | BizPlan.com
Find me on: Facebook | Linkedin
SmallBiz America Review
Listen to Go BIG Network client testimonials
About the Go BIG Network:
The Go BIG Network (founded in 2004 by Wil Schroter) is the world’s largest online network that connects lenders and investors with entrepreneurs, start-ups and business owners. Our network currently totals over 250,000 users and thousands of accredited investors & lenders. Over the past six years we have successfully helped more than 186,000 business owners in their search for investors & financing.
As you can read my membership is good until Feb of 2012. On Tuesday 9/6 I was doing my usual daily exercise by contacting, through Go Big, 20 Entrepreneurs looking for the services I offer. To date Go Big has been a major pipeline of clients for me. I noticed that with the launch of Go Big’s new website that there was information missing on the entrepreneur dashboard, information which was there in the past. This information consisted of identifying the services the entrepreneur was looking for. This information was valuable, as Service Providers do not want to solicit people who are not looking for the kind of help they offer.
So on 9/6 I called Go Big Customer Service and Anthony noted the omission, contacted Go Big’s IT staff and the issue was fixed by Wednesday. So on Wed 9/7/11 I proceeded to send out 20 e-mails through Go Big’s new website, no problem.
on 9/8/11 I tried to do the same and receive a pop-up message that I have to be verified until I can contact Go Big’s membership. I thought, weird, why is this coming up. I called Customer Service and they indicated that I had not paid. I said yes I did, back in Feb. The CSR advised me to send a copy of my bank statement to accounting and they would clear the issue up, which I did. Later today I get a call from Jonathan (VP with Go Big) advising me that I now need to pay $199 monthly to remain active. I brought to his attention my February transaction and that I am contracted through Feb 2012, “without any further billings” . Jonathan tells me I have no standing since Go Big has changed its model. I was not notified of this change and furthermore I should not be subject to it until Feb 2012 since Go Big advised me to pay the $300 and that I would be good for a year. Jonathan offered me no other resolution, not even grandfathering me in. He said that the new plan went into effect on Tuesday, well on Tuesday and Wednesday I had my normal access, so how is that explained?
I continued to push for a fair resolution here. i was contacted by anothe Go Big VP, and while empathetic, the only resolution to me was to be named 1 of 3 so called preferred vendors allowing me access at $1,000 a month!
I have had some good success in getting clients from Go Big. Like any other site there were some bad apples that stiffed me, but that is a cost of doingbusiness. What is unfair is Go Big’s sudden and unannounced change in their model and refuesal to honor the annual membership I paid for.
Douglas Zogby (www.gotgameconsulting.com) wrote: I have been a member of Go Big as a Service Provider for 3 or 4 years now. When I first joined the network I paid the $99 monthly access fee which allowed me to contact members looking for business planning and management consulting services. If my memory serves me, the first year I joined I paid 1 annual flat fee. Then at some point Go Big changed their agreement to monthly so I paid $99 a month. In February of this year I was on the phone with one of Go Big's customer service reps about an issue I was having, can’t recall what it was. Prior to terminating the call Go Big's representative alerted me that I could go back to paying the annual fee. So my payment of $99 for Feb was credited and I paid $300 to Go Big for a membership good until Feb 2012. Go Big's accounting department has a copy of my bank statement as proof of payment. In addition here is the e-mail confirmation I received from Go Big: From: [email protected] [mailto:[email protected]] On Behalf Of Lauren Schultz Sent: Wednesday, February 23, 2011 12:20 PM To: [email protected] Subject: [GB-CONTACT] Douglas- I have taken care of the issue with the billing on your account and have authorized it for a full year with no further billings. I have also refunded the $99 that was debited from your account on 2/19. If you have any further questions feel free to let me know. Lauren Schultz Customer Support Representative Go BIG Network Go BIG Network- 614-678-5768 Direct/Fax Biz Plan-888-391-7544 GoBIGNetwork.com | BizPlan.com Find me on: Facebook | Linkedin SmallBiz America Review Listen to Go BIG Network client testimonials About the Go BIG Network: The Go BIG Network (founded in 2004 by Wil Schroter) is the world's largest online network that connects lenders and investors with entrepreneurs, start-ups and business owners. Our network currently totals over 250,000 users and thousands of accredited investors & lenders. Over the past six years we have successfully helped more than 186,000 business owners in their search for investors & financing. As you can read my membership is good until Feb of 2012. On Tuesday 9/6 I was doing my usual daily exercise by contacting, through Go Big, 20 Entrepreneurs looking for the services I offer. To date Go Big has been a major pipeline of clients for me. I noticed that with the launch of Go Big's new website that there was information missing on the entrepreneur dashboard, information which was there in the past. This information consisted of identifying the services the entrepreneur was looking for. This information was valuable, as Service Providers do not want to solicit people who are not looking for the kind of help they offer. So on 9/6 I called Go Big Customer Service and Anthony noted the omission, contacted Go Big's IT staff and the issue was fixed by Wednesday. So on Wed 9/7/11 I proceeded to send out 20 e-mails through Go Big's new website, no problem. on 9/8/11 I tried to do the same and receive a pop-up message that I have to be verified until I can contact Go Big's membership. I thought, weird, why is this coming up. I called Customer Service and they indicated that I had not paid. I said yes I did, back in Feb. The CSR advised me to send a copy of my bank statement to accounting and they would clear the issue up, which I did. Later today I get a call from Jonathan (VP with Go Big) advising me that I now need to pay $199 monthly to remain active. I brought to his attention my February transaction and that I am contracted through Feb 2012, “without any further billings” . Jonathan tells me I have no standing since Go Big has changed its model. I was not notified of this change and furthermore I should not be subject to it until Feb 2012 since Go Big advised me to pay the $300 and that I would be good for a year. Jonathan offered me no other resolution, not even grandfathering me in. He said that the new plan went into effect on Tuesday, well on Tuesday and Wednesday I had my normal access, so how is that explained? I continued to push for a fair resolution here. i was contacted by anothe Go Big VP, and while empathetic, the only resolution to me was to be named 1 of 3 so called preferred vendors allowing me access at $1,000 a month! I have had some good success in getting clients from Go Big. Like any other site there were some bad apples that stiffed me, but that is a cost of doingbusiness. What is unfair is Go Big's sudden and unannounced change in their model and refuesal to honor the annual membership I paid for.
