efax
www.efax.com

I had been using the free version of efax for a few years when I finally had to start looking into getting a paid fax service. So naturally I went to efax’s site first to look at their pricing as I’m a loyal person. I was very confused because the Canadian prices were cheaper than the American prices & you also got less faxes if you had a US account.

I didn’t think they were a Canadian company, so I e-mailed asking what was up with the pricing.

I was told to call so I did & what a mistake that was.

First the guy basically harassed me into giving him my e-mail address that I had my free account with. I knew it was going to be a problem, because when he realized I still had a free account, he stated I shouldn’t have it. Because of his continuing disrespectful admonishing attitude I never did get to ask about their logic on their pricing. And when I realized how mean spirited he was, I told him I won’t be giving you my business & I hung up.

When I tried to use my fax number a few days later, the guy had disconnected it.

So much for treating clients with respect. Not only did he lose me as a client, now they are getting negative publicity.

I understand my account should have expired a long time ago, but it didn’t & now I lost all access to receiving faxes.  My simple account hadn’t been harming anyone.

Sa’ la vie

I don’t fax a lot, sometimes I don’t fax for months, so I prefer to either pay per fax, or find a company that has very low prices per month – if you can recommend a company.
Michelle