Superpages
Verizon
http://www.superpages.com/

I had tons of problems with Super Pages about 4-5 years ago where they made a mess of my account, I got no inquiries from potential customers, let alone sales. The account rep was incompetent & later on couldn’t seem to cancel my order easily. Even with the refund they gave me I still lost tons of money because of my numerous calls & all my time wasted.

Then I got continuous e-mails from them that would never stop even though they told me they would – more time wasted.

Then suddenly Brittany contacts me a week ago & pretty well begs me to sign up saying they were bought out & everything has changed.

She even tells me I’ll get 3 months free to try it out & if it doesn’t work, then I can cancel – who can pass up that deal. Then yesterday the FREE 3 months changes to 2 months for the price she’s quoted me (otherwise I’d have to pay more).

For the next week I had to chase her to get the contract. She had e-mail problems, but that isn’t why I’m writing this.

When things her & I discussed weren’t in the contract, I tried to get her via the phone. That’s when she started changing the details of what she had originally told me.

Now she’s telling me a 3rd party verifies the extras she was going to give me. I told her my legal guy is not going to allow me to sign a contract that doesn’t state what you told me.

Then after listening to her literally RUN through the details, I happen to catch something she was saying.

She’s telling me that I only have 21 days to decide if I’m opting out of their contract. Why in the WORLD would you give someone 60 days free, yet only give them 21 days to see if it’s working. When I called her on that fact, SUDDENLY she’s like, “that’s ok, advertising isn’t for everyone.” It was clear to me she was no longer begging me & because I caught her in a lie, I was furious.

Now that the real picture was becoming clear & I saw that what she told me was just one lie after another. The minute she realized I caught onto the lie, she was suddenly willing to let me go? I hung up the phone on her.

I wasted an entire week chasing her. Super Pages hasn’t changed one bit. They are still the inept disorganized company they were 4-5 years ago & I now question their integrity.

And she told me the CEO is Scott Klein in case anyone is interested.