Zoho has terrible customer service

6 thoughts on “Zoho has terrible customer service”

1. Notebook:

   So Zoho Notebook can’t do ANYTHING right. They clearly have terrible programmers who coded the software, and like I think I said above somewhere, they have NO customer service department that oversees the entire company.

   They have terrible staffers who barely answer the phones, responds back to email, etc.

   Now I do have to give props to Zoho Writer, Zoho Sheet, Zoho WorkDrive and Zoho mail.

   Most of the time they a respond back to me in a timely manner, and most of the time they try hard to fix things quickly, but like now, Zoho Writer has a serious issue with the cursor not being able to scroll up and down the page (it gets stuck when I use the up arrow key), and it took 2-4 emails to get them to finally take is seriously.

   They duplicated the problem and THEN blamed my screenshot extension and didn’t even tell me which one.

   I assume it’s Nimbus, but if they think I’m giving up Nimbus because Zoho Writer has a HUGE bug, then they have another thing coming.

   And how did they duplicate the problem if it’s MY extension on my computer supposedly causing the problem?

   Zoho staff are often brainless with NO common sense. They are 3rd world country people after all. sigh

   I’m just shocked how many of their other customers never complain.

   Now back to Zoho Notebook

   1. Search still doesn’t work properly. When I searched on Evernote, it would find me the note I needed 1-3 notes down from the top EVERY time.

   With Zoho Notebook, they give me a list a mile long of notes that do NOT have the keyword I searched with in the title of the note. After scrolling down past 20-30 notes trying to find it, I give up.

   NONE of them have the keyword in the title of the note.

   I told them you can NOT show us every note that has that one word in the body of the note, are you kidding me???

   If you do, put them at the very end and the ones with the keyword in the note title at the top.

   Two times they said they fixed it and I have to waste my times showing them over and over again that it’s NOT FIXED. It just happened again last night.

   All I do is spend hours taking screen recordings, screenshots, emailing and having meetings with them that takes minimum an hour or longer.

   Yes I talk a lot training about the Truth, but still, I shouldn’t even have to be on the phone with them.

   AND what’s worse, they can’t just accept my screen recording, they FORCE me to sit there while they test it out on my computer, so I can’t work, and they expect me to waste MORE of my time.

   They’ve lied before saying the issues are only on my end.

   How the FUCK can that be? Doesn’t everyone get the same software???

   2. Can you believe that Ctrl end doesn’t work inside their notes?

   When I was told that was normal, I almost died. NO IT’S NOT NORMAL for anyone who knows how software works.

   Even now they FINALLY sort of got it fixed after months of me complaining. One time it works, the next time I have to click Ctrl end 2-3 times to get it to work.

   Like I said, their programmers do NOT know what they are doing.

   3. When creating a new note, they STILL haven’t fixed it so the cursor goes to the heading field first before the description/note field.

   Something that is the most COMMON SENSE and they can’t figure it out and fix it.

   4. They still haven’t fixed that they were going to remove all the duplicate notes their fucked up software did so I have to click in 2 notebooks to see which one is the right one full of content.

   5. Do you know that you can’t search within the notebooks like you can on Evernote?

   AND they refuse to give that to me because they have the global search. (So does Evernote)

   What if I DON’T know the exact keyword to search for? I need to be in that one notebook to search for a few different keywords so it concentrates ONLY on that one notebook.

   6. The person I always deal with rarely ever responds to my emails and while he’s nice, it doesn’t matter, NOTHING EVER GETS FIXED.

   Also, I just realized while typing this, that we agree they are going to fix certain things, then when he either lists the bugs they will fix in an email or tells me next tine it will be fixed, it’s either NOT listed in the email or it’s NEVER FIXED.

   I don’t know if they do that on purpose or they are brain dead. It’s a toss-up.

   Remember, I’ve been dealing with Zoho Notebook since February 2023 trying to get them to fix things and they have lied to me over and over again saying they will fix something and they don’t.

   Pretty soon it will be 2 years and almost NOTHING has been fixed and my last of what needed to be fixed (bugs, not layout) grew considerably AFTER I started using the software full time. Before I was just asking for layout changes because their GUI is terrible.

   All they care about is NOT learning from Evernote and doing things with QUALITY. They literally said to me twice, we aren’t Evernote.

   YEH NO SHIT SHERLOCK, I KNOW THAT, NOT EVEN CLOSE.

   If a person has a brain and doesn’t allow their EGO to take over, they would learn from people who know more than they do. Clearly Zoho Notebook doesn’t want to do that. They want to stay SHITTY.
2. Wow, I can’t believe this is happening. I just got banned by zoho on Reddit for talking about them ignoring me all the time. It was my 3rd time having to post about this because they NEVER get back to me.

   Notebook was several times and we are talking weeks, not a few days.
   One time it was another department (sorry, can’t remember the product, it’s like MS Access), and the odd time Zoho mail and now it was also the affiliate department and then this guy Pratap who said he would help me every time there was a problem and he was also NOT getting back to me. So I posted again (not one day after another, there were weeks in between.

   In my post I gave credit to the products/departments that DO respond back to me, and mentioned the Zoho guy Pratap who is on their Reddit group. pp@zohocorp.com

   They don’t even respond back to the Reddit group’s messaging area. Last time I waited for 2 days after messaging them there and they never got back to me. They didn’t even know what I was talking about they are so stupid. They run a reddit group and don’t even know where the messages are that go to that group’s admins, but they SURE know how to ban customers.

   The third time I posted they removed my post, now this time they removed it AGAIN and banned me.

   I had reached out to Pratap through email because their affiliate department wasn’t responding back to me.

   He ignored that email plus my last long email to him with me bitching about HOW Zoho Creator would NOT allow me to use their service.

   Zoho Creator first cited that I can’t ask for donations which means that ZOHO controls what you can say to your list and what you can’t say to your list. That’s called CENSORSHIP, and NEVER in the history of me using newsletter or list software since around 2004, have I ever had an autoresponder company tell me what I can and can’t say to my OWN list.

   And even though I’ve NEVER asked my list for donations and it wasn’t my plan to do so, I was furious when I found out they were trying to control me.

   The idiot in sales was so low IQ, he couldn’t figure out what time zone I was in when he was supposed to call me.

   He called me at the wrong time and woke me up. They can NEVER (not just him) figure out when to call me. I tell them the time and my time zone and they ALWAYS call and wake me up. Sigh

   This Zoho Creator guy also couldn’t understand English at all and was very very hyper. A lot of East Indians are very hyper. So that got me more upset that I had just wasted my time.

   Then being the melodramatic wuss he was, said something like… “OH NOOOOOO, You are committing a serious crime (I’m being sarcastic of course, but this is how I took it) by asking your list for donations, you can’t DO THAT, no, you can’t do that.

   I hung up on him when I realized I was wasting my time and said forget them and moved on, but then I complained about this hyper guy’s behavior to Pratap and also how he didn’t understand English (they can NEVER understand sarcasm), and thought maybe Parap could get me someone else who was a SANE person. Plus I’m a good customer.

   That’s when they revisited my site and REFUSED to let me use it with no reason at all (nothing to do with the donations), just the typical BS reason that all of these evil corps use, that it violates some terms and conditions and they LIE and say they can’t tell you. That’s what I’ve been hearing since around 2023.

   I speak the TRUTH, THAT’S what I violate.

   The evils who control the ENTIRE WORLD, don’t want you to know the Truth, so they censor EVERYTHING, and they get their companies to do
   the same.

   That proves that Zoho is evil owned. I had started to suspect this, but was hoping it wasn’t true.

   Then I was also having problems with their email where I wasn’t getting some emails and vice versa and they were soooooo STUPID, that they kept demanding the other person (not me, the receiver) SOMEHOW GET THE LOG FILES AND bounce back ERROR MESSAGE FROM THE EMAIL SERVER THEY ARE ON.

   Can you believe this?

   So random people I don’t know are supposed to JUMP when Zoho mail says JUMP, and waste time to contact google workspace and their hosting company, they also wanted Amex to give them this info, etc.

   THEY ARE INSANE AND SO LOW IQ IT KILLS ME.

   NO ONE IN THEIR RIGHT MIND IS GOING TO GET ACCESS TO THAT KIND OF INFORMATION. Nazi goolag doesn’t care about some plugin developer and one missing email, neither does gmail, AND ZOHO REALLY THINKS that HUGE AMEX is going to waste time digging into their log files for ME???

   I actually did customer support because they kept getting bounce back emails when sending me my bank statements, so they kept snail mailing them to me and I was getting upset.

   The customer service guy tried and the tech department refused to look it up and I don’t blame them. Oh and by the way, I had to change my email to a non zoho email address and it’s been working ever since.

   Even within ZOHO they didn’t get my emails. Prataq said he didn’t (unless he was lying).

   It turns out that I had the wrong email address for the affiliate department. And I didn’t just make up that email address out of THIN AIR, it was given to me or they were writing to me from that email address when I was first signing up.

   And why didn’t the department I DID send that email to tell me the email wasn’t correct and give me a new one???

   Zoho cause so MUCH DRAMA that their missing emails caused a whole fight between me and evil wordpress and the plugin developer started getting upset at zoho for daring to ask him to get the email logs. I ONCE AGAIN wasted tons of my time dealing with inept ZOHO!!!

   After I posted my complaint about zoho mail also not getting back to me, I was bullied on piece of shit reddit saying I was the problem, NOT ZOHO. WOW

   I was then dealing with zoho cliq and they transferred me to zoho mail. I wasted an hour AGAIN with mail and at the very end just as I thought they were going to fix the problem, the piece of shit had the nerve to say he wasn’t going to help me anymore because HUGE CORPORATIONS WON’T BOW DOWN TO ZOHO MAIL.

   I literally had to get someone in Zoho Cliq (nice guy so far) to talk to Prataq because he’s CLEARLY IGNORING ME. Even after he KNEW I had emailed him at least twice, he STILL wasn’t getting back to me.

   Like I said, I was on the fence about whether Zoho was evil owned, but now I can see they are.

   I wasn’t just banned from Reddit for a week, but 90 FUCKING DAYS.
   Zoho claims I violated some BS terms and conditions.

   THIS IS ALL CENSORSHIP.

   I told everyone that you will NOT BE ABLE TO TELL THE TRUTH ABOUT ANYTHING ANYMORE OR EVEN COMPLAIN ABOUT COMPANIES, AND

   THIS IS just ANOTHER EXAMPLE.

   https://nimb.ws/gt4Fl2O

   and here’s the post with me complaining, but in a nice way.

   If I REALLY WANTED TO BE A BITCH, I WOULD HAVE SWORE UP AND DOWN AT PIECE OF SHIT ZOHO, but I didn’t.

   https://nimb.ws/rMFIqNK

   I guess I lost credits I had before because I wanted to use them for Cliq and I just found out they expire. I sort of remember this from before.

   I tried to use my credits about 3 years ago and they NEVER let me and I can’t remember the excuses that were giving to me.

   They won’t give them back to me.

   I have wasted sooooo MUCH TIME helping them by telling them what is wrong with their software or making suggestions that would make it better and this is the thanks I get. I have literally wasted at least 6 months in man hours writing up bugs, making lists, being on the phone with notebook for an hour+ at a time, emailing all departments to show them their bugs, etc.

   I use a lot of their services and pay when I can afford it.

   ZOHO IS A PIECE OF SHIT COMPANY. I DON’T RECOMMEND SIGNING UP WITH THEM UNLESS YOU ARE POOR.

   And I’m NOT the only one who has problems with their HORRIFIC CUSTOMER SERVICE and the fact that THEY DON’T UNDERSTAND ENGLISH. When I posted my posts about what I was going through others chimed in and I’ve seen the odd other thread of people complaining.

   They have now made me their enemy for banning me and ignoring me.
   I’ve been with them since around 2022.

   Just so you know, I’m just finding out a week or two ago that India is knee deep in this WAR, at least the connection to israel connection. They are selling weapons to israhell to kill Palestinians in Gaza. And israehell is selling them weapons. No why does India need so many weapons? Do you know what India is doing to their farmers???

   I didn’t know.

   And I’ve ALWAYS stuck up for India. I even have a playlist to out how the people are treated like GARBAGE, but India is (I learned this years ago because I’m also a merchant services consultant) ripe with SCAMMERS.

   I heard that many of those online Indian tech support services are all scam BS. They actually infect your computer instead of fixing it, and of course they don’t know what they are doing.

   They scam companies using credit card processing.

   I’m not saying zoho is doing this, but I find it very interesting how they are treating me when I’ve always stuck up for what I thought were good Indians.

   I’m FURIOUS now at how they treated me.

   I warned them I would blast them all over the Internet if they crossed me. I guess they didn’t believe me and so instead of just GIVING PROPER SERVICE and just responding to me, they banned me and this was weeks AFTER they removed my last post.

   And zoho mail won’t fix their mail problems.

   You should NOT be offering a service if you can’t speak English. If you have an Indian customer, then you can speak in that language.

   You should NOT be offering a service if you can’t respond to EMAILS or fix your SOFTWARE!

   STOP WASTING PEOPLE’S TIME ZOHO!

   Their products do have issues. There’s only 3 that are ok and one that was great and has started to decline.

   They are using evil AI which will break their software (it did). It’s either that, or their developers are fucking UP because they took the death jab and are making tons of mistakes. Not that Indian developers were ever great. They lie and say they can code and they can’t.

   I can even see how notebook flows and that it’s NOT LOGICAL. Their search doesn’t even work, but the manager has been nice to me after that previous post on Reddit. I’m currently waiting for his email because he said he had some kind of business event he had to go to and would get back to me. So far no response. We’ll see this week.

   All I can tell you is that Writer worked fine until last year, and that’s when they added AI if memory serves.

   I’ll keep you posted on the drama about zoho.
3. Well, more issues with Zoho, and this is because they do NOT know how to communicate well since they are from 3rd world countries and almost ALL 3rd world country people (no matter the country) are low IQ and terrible at communication.

   I have been dealing with Cliq for almost 2 months now.

   At first I thought I could use the free version to replace piece of shit SKYPE, but then I came to learn that the girl Jenny who initially helped me, did NOT tell me that you can’t delete messages after a week or something. WTF??? I even asked her if I could delete messages and she told me yes, but FAILED to mention this key part.

   You can only do that if you pay for the pro version.

   It turns out you also can’t edit messages after X days.

   So I was forced into getting the pro version.

   I started getting angry that I wasn’t told this information around the time that I was posting about all of the issues on evil Reddit before evil Zoho blocked me from posting.

   I was then given Zeeshan as my point of contact.

   I told him I could only afford 2 users even though I needed to use it on my toxic cell phone weapon. He knew that.

   I’m almost positive that he NEVER EVER told me that once you pay for any user (even one), you can NOT use another device with the free version. He said something, but it wasn’t that.

   So I only found this out after I paid for the 2 users. I started getting upset. They literally BLOCK YOU from using it on any device once you’ve paid.

   So then Vinesh (on the phone during screenshare ) said I should just request the refund until I speak to Zeeshan. I specifically asked about my $7+ credit I had on my account. He said yes, it should go back on your account.

   Zeeshan wasn’t in that day and when I finally did talk to him, he was clearly irked at me, and he tried to make it seem like he told me this. He said something else which did NOT make it clear that I would never be able to use my mobile with Cliq once I paid.

   Again, poor communication skills.

   THEN I also found out that I can NOT use the users I was already using.

   I don’t remember exactly why I didn’t want to use my Super Admin account when setting up Cliq and the users, but Zeeshan was on the phone with me during this entire time, and never ONCE did he tell me that once you pay, you HAVE to use your Super Admin account as one of the users. Your Super Admin is the user you use to log in with.

   He should have told me this, but he didn’t, AND Zoho should NOT be forcing us to use certain users, but that’s how they coded it and there’s no way to get around that.

   So ALL of the messages I’ve been sending back and forth for 2 months on the user I use on my desktop will be lost. I can export them, but that’s it. There’s no way to put them into the Super Admin account and unless I pay for that account as a 4th account, which I’m not prepared to do, I can’t see the messages at all.

   This pissed me off ROYALLY.

   THEN (because the story never ends with Zoho) I come to find out that my $7+ credit was NOT put back onto my account, so I had to fight with 3 different departments, and get very angry and threaten just to get it back because they refused 2-3 times.

   Zoho is a very greedy company. I noticed this before.

   They will waste my time for months or even years, and NEVER give me anything for free, like a discount or some free months.

   I recently had notebook give me a free trial because their payment system doesn’t work SMH, but that’s as MUCH as I’ve gotten from them for all of the stress and wasted time I’ve spent on them. And the manager offered it to me, I didn’t ask for it. Twice I’ve tried to pay for the pro version and twice I wasn’t able to pay.

   So now I have to wait for payments to respond back to my emails because AGAIN, they didn’t answer all of my questions, and it normally takes them 2-3 days to respond. sigh

   So I still can’t pay for Zoho Cliq.
4. sigh

   They are HORRIFIC at giving simple instructions.

   Every time I have to link my credit card to a product, I waste weeks of my life and stress myself out dealing with these low IQ Zoho workers.

   Every set of instructions they give me does NOT give me the correct spot to go to.

   Oh, and I just learned that Zoho mail is called Zoho workplace LOL

   Why the hell would you call it that and expect the customer to know that ZOHO MAIL IS NOT ZOHO MAIL, IT’S ZOHOWORKPLACE.

   This is what I mean by STUPIDITY.

   I’ve asked for a manager 4 times now and they just ignore me.

   I’ve been trying to get the credit card attached to this product since May 10th. It’s now June 1, 2026.

   Then they were supposed to call me on a specific date and they didn’t, they called me on another date.

   They were supposed to call me at 5 pm CST, they called me at almost 3 pm CST. EVERY SINGLE TIME I tell them to call me after 5 pm, they don’t. They call me at the wrong time.

   And this is ALL EAST INDIANS, not just from Zoho.

   I have another company that’s all East Indian and they also can’t figure out the correct time to call me.

   Then I get Prakash Babu K emailing me AFTER Sujitha emailed me yesterday apologizing for calling at the wrong time saying he or she would call me at 5 pm today. Well they never called yesterday which was Sunday. Of course not. Why would you do what you say you are going to do? That would be too logical and RESPECTFUL.

   So Prakash starts writing in the email a few hours ago as if NOTHING has been discussed since the 10th. Repeating the same fucking BS about how I have to renew my plan. OMG.

   He doesn’t even read what the previous rep had already discussed with me, so of course I started yelling AGAIN and demanded a manager.

   Then he tries to call me, but it doesn’t show up as Zoho on the call display so I never picked up.

   Then he gives me instructions to go to the subscription page, but DOESN’T TELL ME HOW TO GET TO THAT PAGE & I tried to find it on my own, NOPE, nowhere does it tell me where to go.

   THEY ARE FUCKING MORONS WHO DO NOTHING BUT WASTE MY TIME.
5. So I spent a lot of time writing up a basic outline of all of the problems I’ve had with terrible Zoho in the last few years.

   I had only a few problems with them after I started with them in 2022, I think it was, but they never ignored me before.

   The problems increased over time, after I started dealing with Zoho notebook and also after they added evil AI to their products.

   I filed my complaint with the BBB (better business bureau) after this BS happened where I had to figure out how to get to the area to move my Zoho product from manually paying, to automatic payments so I COULD PAY.

   Something that should have taken me 1-5 minutes to do if their site was designed properly and they gave me proper instructions which they didn’t 3-4 times. I even sent them recordings of me clicking all over the place trying to find the area. Never once did they say no, you need to go here instead of there. All they do is apologize and NEVER solve the problem.

   It literally looks like a 5th grader designed that area.

   I detailed all of the bugs they have in Zoho notebook.

   How they say they will add or change something, and it takes them a year to do.

   How they never fix their bugs because I already know they are terrible coders. I’m talking Zoho Notebook, not the other zoho services I use because every department and product is run by different coders and UX/UI developers, assuming they even hire one.

   I also complained about all of their recent bugs and of course about all of the issues I had with billing and REFUSING to let me speak to a manager so maybe the issue would have been cleared up with in a day or two.

   I also detailed how they banned me from their reddit group for complaining about them ignoring my emails and sometimes their calls.

   THAT’S CENSORSHIP GUYS. If you think anyone has the right to censor you when you speak the Truth about something (I’m not talking about extreme hating), just take another 10 death jabs because you are about SLAVERY, not FREEDOM.

   I don’t care if they are a private company (I’m starting to wonder if the evils own them or at least controls them), removing real reviews means you have something to HIDE and you are lying.

   When Zoho did that to me, I was really shocked.

   I’d been helping them for years by detailing all of their bugs which is VERY VERY HARD WORK AND VERY VERY TIME CONSUMING.

   Zoho ignored the detailed the BBB complaint not once, but twice.
6. Ok, update on this…

   Eventually zoho got back to the BBB report.

   I’ll try to remember everything that was said, but it was long.

   1. The guy handling the case isn’t good at his job. While he admitted once that I spend a lot of time helping report ALL of their bugs and they appreciate it, then he said a whole bunch of other things that got me furious.

   He tried to make it seem like they help me by always following up with emails.

   He thought saying that there’s been 204 or 240 emails with zoho notebook and them responding to them was a good thing LOL

   Way too stupid to understand that if I had to write THAT MANY EMAILS, that means there’s HUGE problems with Zoho Notebook.

   The more emails, the worse things are, get it???

   The less emails, means hardly ANY problems.

   Then he flaunts the fact that one time they gave me a 4 month extension on the premium version of zoho notebook.

   I did some math. I got a whopping $6 or something for that extension, and I already paid twice out of my own pocket for that.

   Let me see, almost 2 years of non stop emailing them. That number doesn’t take into account how many times I emailed them from February 2024 until they FINALLY fixed things so I could join them in December 2024.

   That’s only from December 2024 until June 2026 and that’s assuming they added them all up properly.

   Then he tried to make it seem like he’s doing me a favor for FIXING BUGS or implementing a feature that helps the software.

   He tried to throw it in my face 2-3 times that he rolled out the fixes and I got them first before anyone else.

   LOL You mean I got them what, 1-2 days before everyone else so I should be happy that NOTHING ELSE HAS BEEN FIXED and all I do is waste my time???

   Did I tell you that they often fix something and then a few days to two weeks later it’s broken again and I’m right back to wasting my time?

   They do NOT know how to code properly, that much is clear.

   He made it seem like NONE of the other customers got the updated software, ONLY ME!!!

   Yeh, like I believe that BS.

   Then he lied and said they ALWAYS get back to me.

   I saw at least 2-3 times (I’d have to go do a serious look and I don’t have the time) when it took them a MONTH to respond back to me. They even apologized about it and then he has the fucking nerve to tell me that never happened.

   Oh get this, this is what REALLY made me lose my temper.

   He blames me for missing of of the meetings because I was SICK, can you believe that???

   And one time I lost internet so he had to throw that in my face too. OMG.

   What an insecure little bully.

   I’m the fucking customer and you put the customer down because they missed two meetings one because they were sick, and one time they lost their internet (we were already in the meeting). TWICE OUT OF ALL OF THE MEETINGS and for good legitimate reasons.

   AGAIN, I DON’T GET PAID FOR THIS SHIT, THEY DO!!!

   I’m the one who has to get up early or make sure I shut down all work and make NO MONEY just to have meetings with them. If I can’t make a meeting, they can just go do something else, that’s NOT how it plays out for me.

   What a fucking loser this guy is, and they put him in charge with dealing with serious complaints LMAO.

   Now they got me more angry.

   By this second time and his terrible BBB response, I had to write up a LONG Word doc just to respond and waste tons of my time, I was FURIOUS at how he talked to me.

   All I’ve done is waste my time with Zoho Notebook (and now Writer since they started going south with all of their bugs starting around 2024) by telling them about bugs, how their UX SUCKs (that’s notebook, not writer although writer has a couple of issues too),

   How there’s always data conflicts with the notes on two different computers, how there’s duplicate notes, how a month ago I found a note on one computer, but not the other. Now I can’t find it on the computer I found it on before. Somehow it’s missing a notebook LOL A note not attached to a notebook, that’s how bad the code is. Thank gawd I have a screenshot to show PROOF.

   Even their mobile app is crap. It wouldn’t let me type in more than 3 characters and I was in a car and needed a note I couldn’t get access to and I never use the thing, but when I need it, I need it to WORK.

   If I could find something else to replace it with, I would, but I can’t.

   So then he writes back and says someone will email me.

   I got no email, then realized that they emailed to the email for the BBB report, not the email associated with my Zoho account. sigh

   Finally we schedule a meeting. In my complaint I also bitched that NO ONE (this is an East Indian thing) at zoho has ever called me at the right time even when I give them the country I’m in and the time zone. He had also tried to shove it in my face that the head coder of zoho notebook called me once at the right time LMAO.

   So 10 times your staff calls me at the wrong time (all different departments), and one time they don’t and I’m supposed to CHEER?

   So on the day of the meeting, she calls me an hour before the meeting is supposed to start LOL.

   I TOLD YOU, THEY CAN’T UNDERSTAND ANYTHING I SAY.

   They were all pissed at me from Notebook, I could tell. I don’t give a flying fuck. In December it will be two years, and the issues I’ve had since day one STILL exist.

   They gave me an account manager.

   After I spent MORE of my time responding to Zoho notebook and zoho writer emails (3 1/2 hours), I cced the account manager on the tickets that still haven’t been fixed in months or even YEARS. 2-3 tickets out of all of them.

   Do you think he responded even once???? LOL

   I know it’s only been a week, but still.

   And Zoho notebook never got back to me either and I thought the guy from there I used to deal with who was in the meeting, was going to call me so we could FINALLY get two notes that have crashed zoho notebook RESOLVED!

   Today the woman who took over the BBB case emailed me. She wants me to close off the BBB report.

   I said I’d prefer to wait until the most major issues with both Notebook and Writer are resolved.

   That no one from Notebook has gotten back to me, and neither has my account manager.

   I know that’s not what she wants to hear, but I don’t give a shit.

   1 1/2 horus on that call and THEN, when I was sick, 3+ HOURS with Zoho Writer because they do this all of the time where there devs have to see me doing whatever to prove that there’s an issue because ALL of my screenshots and screen recordings aren’t good enough and a lot of the time they claim they try to reproduce the issue and can’t.

   They all have to discuss it together while I am on mute and sit here waiting to get my computer back. I couldn’t eat or go to sleep and I was sick.

   I know they didn’t do it on purpose, this is just the way they are.

   I was exhausted and PISSED that what I thought was going to take one hour turned into three+ hours.

   THIS is why I never want to go onto meetings with any of them because NOTHING gets solved. It’s just a waste of my time rehashing what I already told them weeks, months or years earlier.

   It’s the same with EVERY third world country tech support person, no matter what country they are from. Slow minds, and not prepared, although this time because I gave them shit in the BBB report that they are never prepared, they were more prepared than they normally are.

   THEY get paid to be on a call with me or respond to 20 different tickets, I GET NOTHING!!!

   Oh, and the woman was supposed to find out WHY Zoho won’t let me use their autoresponder newsletter software (I already know why), and she either just ignored that or forgot.

   Says they have no record of banning me on reddit. That I’m not banned. Yeh, because the ban was for 90 days. That was over a year ago. I had to find the screenshot on this thread to give to her.
   —————————–

   I came here to tell you something else you will be shocked about and then remembered that I had to update the story about what’s been going on with Zoho.

   So all of a sudden about 2 months ago I started to get several emails to different email addys from zoho that my domains are about to expire, that I NEED to renew them.

   I was like WTF??? How does zoho know when my domains are about to expire???

   Then it happened with two other domains and I started to get really pissed. It wasn’t just a one and done email, it was at least 2-3 reminder emails and one only stopped because I renewed it.

   So I FINALLY complained and said STOP SENDING ME EMAILS. You are NOT MY REGISTRAR.

   After going back and forth with them wasting my time, now they are telling me that this is part of the system and they can’t stop the emails, CAN YOU BELIEVE THIS???

   THIS IS NONE OF THEIR BUSINESS.

   They say it’s because the emails are tied to their system and that’s true, but so fucking what.

   I’m with a registrar. THEY send me out emails.

   If I wanted zoho to remind me, I would tell them.

   BUT NO, THERE IS NO OFF SWITCH.

   I’m FURIOUS.

   All it does is distract me from doing other things and takes up my TIME!!!

   This was NEVER a thing before. They must have just started it this year.

   The second guy was ok in his response except for the fact that they WON’T SHUT IT OFF, but will discuss it with the team.

   But look at this one from zoho email because somehow they looped in zoho email. SMH

   “Hello,

   Greetings from Zoho Mail support !

   Please note that we retrieve the information for non-Zoho domains from the publicly available [RDAP database link.](https://client.rdap.org/?type=domain&object=spaansedroomhuizen.com&follow-referral=0)

   *Hence we always send domain renewal alerts, when the domains are about to expire.*

   If the domains have already been renewed, we kindly request you to contact your domain service provider and ensure that the renewal status is updated in their database. Once the updated information is reflected in the WHOIS records, it will automatically sync and update on the Zoho end.

   Hope this answers your query.”

   SO I HAVE TO DO WORK FOR ZOHO ONCE AGAIN FOR FREE contacing my registrar to give them instructions??? LOL

   They are NOT part of my domain registrar, and have NO RIGHT TO SPAM ME WITH EMAILS.