Zoho has terrible customer service

3 thoughts on “Zoho has terrible customer service”

1. Notebook:

   So Zoho Notebook can’t do ANYTHING right. They clearly have terrible programmers who coded the software, and like I think I said above somewhere, they have NO customer service department that oversees the entire company.

   They have terrible staffers who barely answer the phones, responds back to email, etc.

   Now I do have to give props to Zoho Writer, Zoho Sheet, Zoho WorkDrive and Zoho mail.

   Most of the time they a respond back to me in a timely manner, and most of the time they try hard to fix things quickly, but like now, Zoho Writer has a serious issue with the cursor not being able to scroll up and down the page (it gets stuck when I use the up arrow key), and it took 2-4 emails to get them to finally take is seriously.

   They duplicated the problem and THEN blamed my screenshot extension and didn’t even tell me which one.

   I assume it’s Nimbus, but if they think I’m giving up Nimbus because Zoho Writer has a HUGE bug, then they have another thing coming.

   And how did they duplicate the problem if it’s MY extension on my computer supposedly causing the problem?

   Zoho staff are often brainless with NO common sense. They are 3rd world country people after all. sigh

   I’m just shocked how many of their other customers never complain.

   Now back to Zoho Notebook

   1. Search still doesn’t work properly. When I searched on Evernote, it would find me the note I needed 1-3 notes down from the top EVERY time.

   With Zoho Notebook, they give me a list a mile long of notes that do NOT have the keyword I searched with in the title of the note. After scrolling down past 20-30 notes trying to find it, I give up.

   NONE of them have the keyword in the title of the note.

   I told them you can NOT show us every note that has that one word in the body of the note, are you kidding me???

   If you do, put them at the very end and the ones with the keyword in the note title at the top.

   Two times they said they fixed it and I have to waste my times showing them over and over again that it’s NOT FIXED. It just happened again last night.

   All I do is spend hours taking screen recordings, screenshots, emailing and having meetings with them that takes minimum an hour or longer.

   Yes I talk a lot training about the Truth, but still, I shouldn’t even have to be on the phone with them.

   AND what’s worse, they can’t just accept my screen recording, they FORCE me to sit there while they test it out on my computer, so I can’t work, and they expect me to waste MORE of my time.

   They’ve lied before saying the issues are only on my end.

   How the FUCK can that be? Doesn’t everyone get the same software???

   2. Can you believe that Ctrl end doesn’t work inside their notes?

   When I was told that was normal, I almost died. NO IT’S NOT NORMAL for anyone who knows how software works.

   Even now they FINALLY sort of got it fixed after months of me complaining. One time it works, the next time I have to click Ctrl end 2-3 times to get it to work.

   Like I said, their programmers do NOT know what they are doing.

   3. When creating a new note, they STILL haven’t fixed it so the cursor goes to the heading field first before the description/note field.

   Something that is the most COMMON SENSE and they can’t figure it out and fix it.

   4. They still haven’t fixed that they were going to remove all the duplicate notes their fucked up software did so I have to click in 2 notebooks to see which one is the right one full of content.

   5. Do you know that you can’t search within the notebooks like you can on Evernote?

   AND they refuse to give that to me because they have the global search. (So does Evernote)

   What if I DON’T know the exact keyword to search for? I need to be in that one notebook to search for a few different keywords so it concentrates ONLY on that one notebook.

   6. The person I always deal with rarely ever responds to my emails and while he’s nice, it doesn’t matter, NOTHING EVER GETS FIXED.

   Also, I just realized while typing this, that we agree they are going to fix certain things, then when he either lists the bugs they will fix in an email or tells me next tine it will be fixed, it’s either NOT listed in the email or it’s NEVER FIXED.

   I don’t know if they do that on purpose or they are brain dead. It’s a toss-up.

   Remember, I’ve been dealing with Zoho Notebook since February 2023 trying to get them to fix things and they have lied to me over and over again saying they will fix something and they don’t.

   Pretty soon it will be 2 years and almost NOTHING has been fixed and my last of what needed to be fixed (bugs, not layout) grew considerably AFTER I started using the software full time. Before I was just asking for layout changes because their GUI is terrible.

   All they care about is NOT learning from Evernote and doing things with QUALITY. They literally said to me twice, we aren’t Evernote.

   YEH NO SHIT SHERLOCK, I KNOW THAT, NOT EVEN CLOSE.

   If a person has a brain and doesn’t allow their EGO to take over, they would learn from people who know more than they do. Clearly Zoho Notebook doesn’t want to do that. They want to stay SHITTY.
2. Wow, I can’t believe this is happening. I just got banned by zoho on Reddit for talking about them ignoring me all the time. It was my 3rd time having to post about this because they NEVER get back to me.

   Notebook was several times and we are talking weeks, not a few days.
   One time it was another department (sorry, can’t remember the product, it’s like MS Access), and the odd time Zoho mail and now it was also the affiliate department and then this guy Pratap who said he would help me every time there was a problem and he was also NOT getting back to me. So I posted again (not one day after another, there were weeks in between.

   In my post I gave credit to the products/departments that DO respond back to me, and mentioned the Zoho guy Pratap who is on their Reddit group. pp@zohocorp.com

   They don’t even respond back to the Reddit group’s messaging area. Last time I waited for 2 days after messaging them there and they never got back to me. They didn’t even know what I was talking about they are so stupid. They run a reddit group and don’t even know where the messages are that go to that group’s admins, but they SURE know how to ban customers.

   The third time I posted they removed my post, now this time they removed it AGAIN and banned me.

   I had reached out to Pratap through email because their affiliate department wasn’t responding back to me.

   He ignored that email plus my last long email to him with me bitching about HOW Zoho Creator would NOT allow me to use their service.

   Zoho Creator first cited that I can’t ask for donations which means that ZOHO controls what you can say to your list and what you can’t say to your list. That’s called CENSORSHIP, and NEVER in the history of me using newsletter or list software since around 2004, have I ever had an autoresponder company tell me what I can and can’t say to my OWN list.

   And even though I’ve NEVER asked my list for donations and it wasn’t my plan to do so, I was furious when I found out they were trying to control me.

   The idiot in sales was so low IQ, he couldn’t figure out what time zone I was in when he was supposed to call me.

   He called me at the wrong time and woke me up. They can NEVER (not just him) figure out when to call me. I tell them the time and my time zone and they ALWAYS call and wake me up. Sigh

   This Zoho Creator guy also couldn’t understand English at all and was very very hyper. A lot of East Indians are very hyper. So that got me more upset that I had just wasted my time.

   Then being the melodramatic wuss he was, said something like… “OH NOOOOOO, You are committing a serious crime (I’m being sarcastic of course, but this is how I took it) by asking your list for donations, you can’t DO THAT, no, you can’t do that.

   I hung up on him when I realized I was wasting my time and said forget them and moved on, but then I complained about this hyper guy’s behavior to Pratap and also how he didn’t understand English (they can NEVER understand sarcasm), and thought maybe Parap could get me someone else who was a SANE person. Plus I’m a good customer.

   That’s when they revisited my site and REFUSED to let me use it with no reason at all (nothing to do with the donations), just the typical BS reason that all of these evil corps use, that it violates some terms and conditions and they LIE and say they can’t tell you. That’s what I’ve been hearing since around 2023.

   I speak the TRUTH, THAT’S what I violate.

   The evils who control the ENTIRE WORLD, don’t want you to know the Truth, so they censor EVERYTHING, and they get their companies to do
   the same.

   That proves that Zoho is evil owned. I had started to suspect this, but was hoping it wasn’t true.

   Then I was also having problems with their email where I wasn’t getting some emails and vice versa and they were soooooo STUPID, that they kept demanding the other person (not me, the receiver) SOMEHOW GET THE LOG FILES AND bounce back ERROR MESSAGE FROM THE EMAIL SERVER THEY ARE ON.

   Can you believe this?

   So random people I don’t know are supposed to JUMP when Zoho mail says JUMP, and waste time to contact google workspace and their hosting company, they also wanted Amex to give them this info, etc.

   THEY ARE INSANE AND SO LOW IQ IT KILLS ME.

   NO ONE IN THEIR RIGHT MIND IS GOING TO GET ACCESS TO THAT KIND OF INFORMATION. Nazi goolag doesn’t care about some plugin developer and one missing email, neither does gmail, AND ZOHO REALLY THINKS that HUGE AMEX is going to waste time digging into their log files for ME???

   I actually did customer support because they kept getting bounce back emails when sending me my bank statements, so they kept snail mailing them to me and I was getting upset.

   The customer service guy tried and the tech department refused to look it up and I don’t blame them. Oh and by the way, I had to change my email to a non zoho email address and it’s been working ever since.

   Even within ZOHO they didn’t get my emails. Prataq said he didn’t (unless he was lying).

   It turns out that I had the wrong email address for the affiliate department. And I didn’t just make up that email address out of THIN AIR, it was given to me or they were writing to me from that email address when I was first signing up.

   And why didn’t the department I DID send that email to tell me the email wasn’t correct and give me a new one???

   Zoho cause so MUCH DRAMA that their missing emails caused a whole fight between me and evil wordpress and the plugin developer started getting upset at zoho for daring to ask him to get the email logs. I ONCE AGAIN wasted tons of my time dealing with inept ZOHO!!!

   After I posted my complaint about zoho mail also not getting back to me, I was bullied on piece of shit reddit saying I was the problem, NOT ZOHO. WOW

   I was then dealing with zoho cliq and they transferred me to zoho mail. I wasted an hour AGAIN with mail and at the very end just as I thought they were going to fix the problem, the piece of shit had the nerve to say he wasn’t going to help me anymore because HUGE CORPORATIONS WON’T BOW DOWN TO ZOHO MAIL.

   I literally had to get someone in Zoho Cliq (nice guy so far) to talk to Prataq because he’s CLEARLY IGNORING ME. Even after he KNEW I had emailed him at least twice, he STILL wasn’t getting back to me.

   Like I said, I was on the fence about whether Zoho was evil owned, but now I can see they are.

   I wasn’t just banned from Reddit for a week, but 90 FUCKING DAYS.
   Zoho claims I violated some BS terms and conditions.

   THIS IS ALL CENSORSHIP.

   I told everyone that you will NOT BE ABLE TO TELL THE TRUTH ABOUT ANYTHING ANYMORE OR EVEN COMPLAIN ABOUT COMPANIES, AND

   THIS IS just ANOTHER EXAMPLE.

   https://nimb.ws/gt4Fl2O

   and here’s the post with me complaining, but in a nice way.

   If I REALLY WANTED TO BE A BITCH, I WOULD HAVE SWORE UP AND DOWN AT PIECE OF SHIT ZOHO, but I didn’t.

   https://nimb.ws/rMFIqNK

   I guess I lost credits I had before because I wanted to use them for Cliq and I just found out they expire. I sort of remember this from before.

   I tried to use my credits about 3 years ago and they NEVER let me and I can’t remember the excuses that were giving to me.

   They won’t give them back to me.

   I have wasted sooooo MUCH TIME helping them by telling them what is wrong with their software or making suggestions that would make it better and this is the thanks I get. I have literally wasted at least 6 months in man hours writing up bugs, making lists, being on the phone with notebook for an hour+ at a time, emailing all departments to show them their bugs, etc.

   I use a lot of their services and pay when I can afford it.

   ZOHO IS A PIECE OF SHIT COMPANY. I DON’T RECOMMEND SIGNING UP WITH THEM UNLESS YOU ARE POOR.

   And I’m NOT the only one who has problems with their HORRIFIC CUSTOMER SERVICE and the fact that THEY DON’T UNDERSTAND ENGLISH. When I posted my posts about what I was going through others chimed in and I’ve seen the odd other thread of people complaining.

   They have now made me their enemy for banning me and ignoring me.
   I’ve been with them since around 2022.

   Just so you know, I’m just finding out a week or two ago that India is knee deep in this WAR, at least the connection to israel connection. They are selling weapons to israhell to kill Palestinians in Gaza. And israehell is selling them weapons. No why does India need so many weapons? Do you know what India is doing to their farmers???

   I didn’t know.

   And I’ve ALWAYS stuck up for India. I even have a playlist to out how the people are treated like GARBAGE, but India is (I learned this years ago because I’m also a merchant services consultant) ripe with SCAMMERS.

   I heard that many of those online Indian tech support services are all scam BS. They actually infect your computer instead of fixing it, and of course they don’t know what they are doing.

   They scam companies using credit card processing.

   I’m not saying zoho is doing this, but I find it very interesting how they are treating me when I’ve always stuck up for what I thought were good Indians.

   I’m FURIOUS now at how they treated me.

   I warned them I would blast them all over the Internet if they crossed me. I guess they didn’t believe me and so instead of just GIVING PROPER SERVICE and just responding to me, they banned me and this was weeks AFTER they removed my last post.

   And zoho mail won’t fix their mail problems.

   You should NOT be offering a service if you can’t speak English. If you have an Indian customer, then you can speak in that language.

   You should NOT be offering a service if you can’t respond to EMAILS or fix your SOFTWARE!

   STOP WASTING PEOPLE’S TIME ZOHO!

   Their products do have issues. There’s only 3 that are ok and one that was great and has started to decline.

   They are using evil AI which will break their software (it did). It’s either that, or their developers are fucking UP because they took the death jab and are making tons of mistakes. Not that Indian developers were ever great. They lie and say they can code and they can’t.

   I can even see how notebook flows and that it’s NOT LOGICAL. Their search doesn’t even work, but the manager has been nice to me after that previous post on Reddit. I’m currently waiting for his email because he said he had some kind of business event he had to go to and would get back to me. So far no response. We’ll see this week.

   All I can tell you is that Writer worked fine until last year, and that’s when they added AI if memory serves.

   I’ll keep you posted on the drama about zoho.
3. Well, more issues with Zoho, and this is because they do NOT know how to communicate well since they are from 3rd world countries and almost ALL 3rd world country people (no matter the country) are low IQ and terrible at communication.

   I have been dealing with Cliq for almost 2 months now.

   At first I thought I could use the free version to replace piece of shit SKYPE, but then I came to learn that the girl Jenny who initially helped me, did NOT tell me that you can’t delete messages after a week or something. WTF??? I even asked her if I could delete messages and she told me yes, but FAILED to mention this key part.

   You can only do that if you pay for the pro version.

   It turns out you also can’t edit messages after X days.

   So I was forced into getting the pro version.

   I started getting angry that I wasn’t told this information around the time that I was posting about all of the issues on evil Reddit before evil Zoho blocked me from posting.

   I was then given Zeeshan as my point of contact.

   I told him I could only afford 2 users even though I needed to use it on my toxic cell phone weapon. He knew that.

   I’m almost positive that he NEVER EVER told me that once you pay for any user (even one), you can NOT use another device with the free version. He said something, but it wasn’t that.

   So I only found this out after I paid for the 2 users. I started getting upset. They literally BLOCK YOU from using it on any device once you’ve paid.

   So then Vinesh (on the phone during screenshare ) said I should just request the refund until I speak to Zeeshan. I specifically asked about my $7+ credit I had on my account. He said yes, it should go back on your account.

   Zeeshan wasn’t in that day and when I finally did talk to him, he was clearly irked at me, and he tried to make it seem like he told me this. He said something else which did NOT make it clear that I would never be able to use my mobile with Cliq once I paid.

   Again, poor communication skills.

   THEN I also found out that I can NOT use the users I was already using.

   I don’t remember exactly why I didn’t want to use my Super Admin account when setting up Cliq and the users, but Zeeshan was on the phone with me during this entire time, and never ONCE did he tell me that once you pay, you HAVE to use your Super Admin account as one of the users. Your Super Admin is the user you use to log in with.

   He should have told me this, but he didn’t, AND Zoho should NOT be forcing us to use certain users, but that’s how they coded it and there’s no way to get around that.

   So ALL of the messages I’ve been sending back and forth for 2 months on the user I use on my desktop will be lost. I can export them, but that’s it. There’s no way to put them into the Super Admin account and unless I pay for that account as a 4th account, which I’m not prepared to do, I can’t see the messages at all.

   This pissed me off ROYALLY.

   THEN (because the story never ends with Zoho) I come to find out that my $7+ credit was NOT put back onto my account, so I had to fight with 3 different departments, and get very angry and threaten just to get it back because they refused 2-3 times.

   Zoho is a very greedy company. I noticed this before.

   They will waste my time for months or even years, and NEVER give me anything for free, like a discount or some free months.

   I recently had notebook give me a free trial because their payment system doesn’t work SMH, but that’s as MUCH as I’ve gotten from them for all of the stress and wasted time I’ve spent on them. And the manager offered it to me, I didn’t ask for it. Twice I’ve tried to pay for the pro version and twice I wasn’t able to pay.

   So now I have to wait for payments to respond back to my emails because AGAIN, they didn’t answer all of my questions, and it normally takes them 2-3 days to respond. sigh

   So I still can’t pay for Zoho Cliq.