Terrible Review about Ring Central
Here is my review about Ring Central
This is a thorough review about Ring Central, and I have continued to add to it as I experience horrific service or customer service.
I’m happy to say I FINALLY left Ring Central in 2017.
While I never did find a replacement for it, since my business needs changed, I didn’t need all the bells and whistles.
Ring Central is Owned by Vlad Shmunis – CEO
Why I felt forced to stay with Ring Central
So I’ve been with Ring Central since about July 2010 and if you want to know why I have to stay with them, well it’s ONLY because of their call controller. Not one other toll free number voice mail cloud VOIP system out there has this call controller.
I’ve looked several times over the years and while there are other alternatives and call controllers out there that you can buy and attach to other services like Ring Central’s, they are a lot more expensive.
So it’s clear Ring Central spent good money on their software and interface. That’s the ONLY positive thing I have to say about them.
Terrible Staff in ALL departments Except Some Higher Ups
Here’s the reality. Their company (I’m talking the higher-ups, NOT their Filipino call center) doesn’t give a damm about their customers, at least not me.
Since day one of dealing with sales, they have made mistake after mistake which in the end costs me a TON of my time being on the phone having them correct their mistakes. This then causes me a lot of stress because I’m dealing with below average people when it comes to their skill and intelligence level.
This girl in sales gave me misinformation about 3-5 times, and I probably lost about a week’s worth of work dealing with the Ring Central trying to get things sorted out, get my money back, getting my plan upgraded, you name it.
Was Told My Business Wasn’t Welcome – Good, so here is my Review about Ring Central
Back in 2011, I once wanted to get their VOIP phone line system to use as my home phone and this guy high up in the company called “Rod” told me he didn’t want my business. Upon editing this article, I realize he told me this on the phone, probably because he didn’t want it in writing.
I believe it’s because he didn’t like me complaining about their Filipino call center.
I never actually dealt with him, I was dealing with someone who started off nice, John Ross, but at the end, he sided with Ring Central and it was clear to me he didn’t want to talk to me anymore. He started ignoring my e-mails.
Get this straight, I did NOT WANT TO TALK TO THEM EITHER.
No one in their right mind wants to deal with problems day in and day out. No one wants to waste their time instead of running their business.
While I get that no one likes someone who complains all the time, I also know that I wouldn’t hire idiots to run my sales and tech support departments.
You hire low quality labor, you get a lot of complaints, that’s just how it goes.
Amazon is the same way. They will defend their Filipino call center to the death claiming they do understand English when they don’t.
So I was SHOCKED that this Rod treated me this way, but this seems to be the attitude of many of the people from Ring Central and hence my review about Ring Central.
Why My Review About Ring Central Now
The reason I’m posting this article about Ring Central now is that once again I just wasted 1 hour and 15 minutes of my day dealing with their stupid Filipino call center. While they are pleasant and nice, they don’t understand English AT ALL. I’ll get the odd Filipino who does understand me once I go up the ladder, but that’s rare. And EVERY TIME I call I can never get an answer and be off the phone 5 minutes later. It always takes almost an hour of my time because I have to ask for managers just to find someone who knows how their system works or understand what my issue is.
My Experience Today
- Called Ring Central, told the girl what happened, I could tell right away she didn’t understand me. Asked to speak to a manager, she put me on hold and then the line went dead after around 10 minutes. Her name was Angelia
- Called back, complained about being hung up on, spoke to Champ, he also didn’t understand what I was saying, asked to speak to a manager. That took 30 minutes of me talking to him and being put on hold before I got a manager.
- Spoke to the manager (I wasn’t near my desk when he gave me his name), he ALSO didn’t understand what I was saying. That’s when I asked to speak to someone higher up. He put me on hold saying he was going to get someone in the US. They don’t have anyone in the US who handles customer service. I was told that within a month of being with Ring Central. The US forces me to deal ONLY with their Filipino call center. Was on hold for about 15 minutes when Champ (not sure where the manager went) came back on and said they were still trying to get someone. AFTER 1 HOUR and 2 MINUTES went by, I FINALLY hung up.
So not ONLY did I NOT get the answer to my question, I wasted around 1 hour and 15 minutes over two phone calls AND stressed myself out to no end.
From now on I will be documenting what happens each time I call and have similar problems, so my review about Ring Central will be ongoing until I leave them. And just so you know, I didn’t post every time I had a problem with them. It was just too much.
Also, I tried NOT to call Ring Central or open a ticket because I knew I’d get very stressed and my blood pressure would go up, so I avoided dealing with them at all costs.
I know Ring Central doesn’t care, but maybe you will when you decide on which cloud VoIP phone company to choose.
So I was hired to help a company set up their Ring Central account. Something that should have taken 1-3 days has now taken over 2 weeks.
While there were glitches because the clients aren’t tech savvy, the majority of the issues are with Ring Central’s tech support. I’ve spoken to tons of different people at Ring Central, & not one of them can tweak all the settings properly. I have to keep calling back to speak to someone new because this wasn’t set up properly, or that wasn’t set up properly.
Today was a huge stressor for me with Ring Central. I was on hold with them for in total over 2.5 hours on 2 separate calls. I had to call back, because the first supervisor didn’t do the job properly. This last call was horrific.
The first girl I got acts like she’s doing the fix as per my instructions & after 20 minutes I find out she hasn’t done ANYTHING. She just called to test the lines even though I had already told her what the problem was.
Then she lies & says there’s no manager.
I had to call back 4 different times because I would have problems with the person who answered.
I just started swearing I was sooo angry.
After asking for Level 2 support, I’m transferred & I don’t get level 2 support so I have to be transferred again.
Finally I get a guy in Level 2 & after telling him 3 TIMES what I wanted, it was clear he couldn’t understand me. I just told him I have to hang up, I can’t handle this anymore. I literally wanted to shoot myself.
That’s what Filipinos do, they repeat everything over & over & over again because they can’t understand the English. They sound like they can, but their brains are unable to understand common sense & deduce logic of any kind.
The odd time I will get one who is pretty close, but that’s rare.
So now the company no longer wants Ring Central & even though they paid for a year & is going to lose money, they’ve had enough. They are now asking me to find a replacement to Ring Central’s cloud VoIP soft phone service.
One of the people who works at the company who hired me called up Ring Central right when I first started & she wrote an e-mail to me a few hours later saying she’s giving up. She couldn’t stand it either. The only reason I mention this, is because I was so concerned the company was going to blame me. This way they were able to experience the TERRIBLE tech support at Ring Central first hand.
In all fairness to this company, they gave Ring Central 2 weeks, but look, the settings still aren’t set up properly & I’ve had to have spoken to at least 15-20 different people & not one of them can do the job properly.
I lost 2 weeks of my time & about 6 hours dealing with Ring Central.
1. First 2 times I left a message for Level 3’s manager to call me. Turns out the 2 people who took the message didn’t give the message to him.
2. I found out that Michael isn’t the manager of that department, Alex is, so I was misinformed by 2 of their staff.
When I spoke to Michael, he said Alex would call me, NEVER DID.
2. I was on hold for SOOOOO long over the course of 4 days, I wasn’t able to make all my other calls I needed to make for the day.
3. I had to chase the Level 3 department over & over again & was told by my account manager Jinx that I would get a call from Alex. Did I ever get a call from him? OF COURSE NOT.
4. They still haven’t fixed a problem I told them about 6-8 months ago & every time I call them, their IVR doesn’t recognize my phone number.
5. Joanne my account manager didn’t understand a word I said, so I had to start dealing with Jinx who seems to understand English a lot more. She’s nice, but instead of just giving me credits like I asked for, she kept telling me everyone else would deal with me. Pass the buck!
6. Their Executive Response department (also Filipinos) did nothing for me other than repeat robotically that they won’t give me any more credits.
7. John Ross was told to call me. When he did, right off the bat he said that the higher ups said that no matter how many times Ring Central screws up they will NEVER give me any more credits.
They (or at least he) acknowledges all the problems I encounter, but they do NOTHING TO FUCKING FIX IT.
If you can afford to go elsewhere, I HIGHLY recommend you do. The stress & lost time which costs us all money is not worth being with them.
They are still using the inept Filipino call center they were using when I first started with them AND the only time you speak to anyone in the US is when they want to tell you they won’t help you or to get lost, they don’t want you as a customer.
Even their sales center has been farmed out to the Philippines now.
So every time I have issues with Ring Central now, I’m going to log them so you can see what I go through.
1. I e-mailed the manager of the my account manager. Her name is Jinx.
She didn’t e-mail me back & 3 days had passed, so I e-mailed asking why she didn’t get back to me.
She proceeds to tell me that she had been busy for 3 days & that I should now deal with Joanne who I already told her I DIDN’T want to deal with because she doesn’t understand English.
This got me angry. We had already agreed she would take over from Joanne, now it sounded to me like she was backing out. So I wrote her & stated I was upset.
Jinx also didn’t address my other point which was once again people aren’t able to leave messages when they press the keys or # sign.
So I never heard back from her & today I get a call from Anthony from the Executive Response team.
3 times I explain what the problem is & 3 times Anthony doesn’t understand what I’m saying. I asked to speak to his manager & I could tell he was flustered by that.
Then I finally figured out that he wanted me to log into my account to check a message that clearly wasn’t there. Every time I have to deal with Ring Central or most Filipinos, it’s like talking to a demented child. They speak English pretty well, but don’t understand much of what I say. This happens with ALL Filipinos no matter what company I call.
So now I’ve been wasting more of my time dealing with Ring Central trying to get this sorted out.
After Anthony tried to avoid letting me speak to his manager, he tested the system, it worked for him, so he unintelligibly just made it sound like there was nothing wrong with it.
Then after asking me for the number of the person who had the issue, I gave it to him.
He again argued with me saying in the call log a message was left even though in my Call Controller it only shows 2 seconds each time. I told him this, but of course his brain couldn’t deduce that there’s an issue somewhere if the 2 numbers don’t match up.
Finally I was ready to scream at him. STUPID!!!!!!!!!! I didn’t have the energy (literally) to explain to him the obvious. I’m sick of having to do their work for them.
He asked if I wanted to escalate it. I said sure, even though I know it will never get fixed. I’m pretty sure he won’t escalate it since normally they give me a reference number & he didn’t offer it to me.
So I wasted close to an hour & of course nothing was resolved not to mention most of what I said went through one ear & out the other.
And Jinx has yet to get back to me re: the free minutes I was supposed to get.
We’ll see if she does.
Michelle
Jinx got me the minutes, so thank you Jinx. Hopefully she will respond to my e-mails now. Of course she didn’t address what I said about her passing me back off to Joanne, but Filipinos are known for not addressing issues & clearing them up. That’s just one reason why there’s always problems with them.
So I haven’t kept up with this thread.
I spoke to someone about potentially upgrading my Ring Central Call Controller because they have a new version.
The reason I’m so nervous about doing that, is last time they had to upgrade it, it took them 6-8 HOURS & NOOOO, I’m NOT exaggerating.
They couldn’t get the new version to work. FINALLY I (being smarter than everyone there who works at Ring Central) had to tell them why don’t you just put back the old one, so the one person who seemed the smartest did & it worked.
Anyway, the person I was speaking to said a manager would call me next week & did anyone call me? Of course not.
So long as this call controller is working, that’s all I care about.
I’ll write a different post about something that is REALLY irking me about Ring Central.
So in the last 2 months of paying my bill I’ve noticed that the price has increased by $5 BLOODY dollars.
I called to find out why & was told the government charges those fees, so I called the government & figured out (I’m not going to blame the guy who was honest with me) that Ring Central has the right to charge or not charge the fees they have to pay for their expenses. We are NOT talking about fees to the government, we are talking about actual company expenses.
This is their sneaky way of getting US to pay the bills.
Maybe I’ll start a petition.
Constant issues with Ring Central. I can NEVER call up & have an easy time with them without screaming my head off because they are complete morons over there.
Yesterday I tried to call their IVR 4 times. Each time I got disconnected & each time it didn’t recognize my toll free number.
I was FURIOUS. I haven’t been able to call certain countries using Ring Central.
So I call today & have the same issue, I called again & somehow got someone. I asked her to let me speak to a manager.
She got the person who was in charge for the day since there is no manager there. Her name was Athena.
Athena was a complete utter moron.
1. First she tells me that my professional plan doesn’t allow me phone support anymore on weekends.
So I’m paying close to $40 every month & I get NO SUPPORT WHEN I NEED IT.
2. After I said what I said, she illogically starts talking about how the person I just spoke to was going to give me support, but I didn’t want it from her.
I told you, almost all Filipinos are beyond stupid.
I kept telling her I was talking about right now, I was talking about yesterday & in general, but Athena’s brain couldn’t grasp this logical concept, she kept going on & on about how I didn’t want support from the person I had just spoken to.
This of course had nothing to do with what I was talking about, & why even bring it up. It was irrelevant & shouldn’t have Athena offered me support?
Anyway, since it was clear after me repeating myself about 5 times & Athena wouldn’t listen & kept talking over me & I was at the point of screaming, that nothing would be resolved, so I hung up.
More Ring Central Drama…
So of course I called trying to get tech support for Ring Central, but now they don’t give you support past 6 pm & NO support for me on the weekend, even though I’m paying them close to $40/month.
Anyway, I went to change my credit card information in the billings area of my account & guess what???
The page isn’t SSLed (secure)!
LOVELY. So of course I didn’t enter in my credit card info. Now I have to wait until Monday to speak to them about it.
They are also now trying to force you to update your call controller, but I refuse to do it & here’s why.
I never wrote the story of how one day I called tech support to update my controller & I was on the phone with them for (WAIT FOR IT) 6-8 hours.
They are soooooo stupid, that they couldn’t get it to work on my computer & they kept blaming me saying I didn’t have admin access to my computer even though my user name still has admin privileges.
FINALLY after talking to another person (I had already spoken to 3-4 of their incompetence Filipinos), I said to him, just put back the OLD version of the call controller.
Right after he did that, BAMM, it worked.
They of course had NO explanation for why the new one wouldn’t work, & I wasted 6-8 hours of my time, but the worst part was all the stress I went through in the process.
This is why I am SOOO afraid to update my call controller.
So more issues with Ring Central…
I wasn’t able to update my credit card & after submitting a ticket & getting no response twice, I was told that ONLY the US office could handle my case. Why is that???
The next thing I knew, my account was suspended.
I started calling John Ross & I e-mailed him. I was furious, as this was the 2nd time I had told them that:
1. Their credit card page isn’t secure (no SSL) & they admitted months ago after they revamped their code that it was in fact not working at times.
2. I couldn’t get Last Pass to enter in the credit card information, & even when I tried to enter it in manually it wouldn’t work.
Last Pass works on almost every site except ones that are very poorly coded & I think what happens is if Last Pass is turned on, the site won’t even recognize a manual paste.
I can’t be sure because I didn’t try this when on the phone with John & I don’t have time to test it now, not to mention I’m afraid to change anything as I don’t want to waste more of my time next month when I have to pay.
Only one other site causes me grief like this out of ALL the sites I log into every day & now Ring Central is one of them. It’s ACN’s site. I have to log out of Last Pass, THEN log in manually & waste my time.
ACN also doesn’t know what they are doing when it comes to code & running a business, but what can I say, I end up with companies that are like this. At least ACN has people from the US handling tech support & customer service, but I won’t discuss their knowledge about what is going on, as that’s a post for another day.
All I can say, is that it was working fine no problem before Ring Central’s update on their site. I didn’t have a problem with SSL or Last Pass.
Anyway, I finally get John Ross on the phone & I ended up spending over an hour with him trying to solve these issues.
I also notified him of other issues, not to mention the ticket not being addressed for over a week hence my account being suspended.
Now I’m back to dealing with the Filipinos since John won’t return my e-mail.
And lastly, I really don’t like their new terrible ticket system…
1. You can’t tell who’s comment is who’s because there are no lines that divide the text. There’s the name of the person far off to the right, but you have to slowly drag your eye across to see where the text starts & ends & the issue with the date of the comment.
2. You can’t respond via e-mail, so I have to log in every time I want to respond, AND go around clicking 3 different places just to respond. It’s not an easy 1-2-3 process.
3. Twice now I’ve had Filipinos put their generic message out saying they will close this ticket in 5-7 days if I don’t respond & THEY are the ones who haven’t responded or fixed the issue.
Even when I’m not on the phone with them they waste my time.
Welcome to Ring Central!
So for about 2 months now I’ve been getting prank phone calls on my Ring Central toll free number.
Each number is different & they are numbers you can NOT call back as they aren’t incoming phone numbers.
They don’t say anything. If I leave the line open they hang up after about 5-10 minutes.
I put in a ticket with Ring Central, but in typical stupid fashion they tried to blame it on call centers trying to sell me something.
At first I thought it was just me, but then I got a new client who ALSO has a Ring Central account, & she told me that the SAME thing is happening with her.
I tried to check online, but there doesn’t seem to be a post about it from anyone else.
My new contact at Ring Central (she actually has a brain which is amazing) says they will eventually have a feature where you can automatically report the caller to the FTC or something.
The calls come in at all times, sometimes at the wee hours of the morning too.
I just found out that John Ross from Ring Central is blocking the customer service center from giving me any free months when there is an issue with their service.
John Ross is no better than his boss. This company is GREEDY!!!!
The other day I was dealing with a tech support rep & she decided ON HER OWN to give me & my client (yes my client also has Ring Central) a free month & she couldn’t because John Ross blocked my account. She gave my client one, but not me.
She told me he did in January of 2014. I checked & I never even spoke to the asshole back then.
WHAT A PRICK!!!!
I’ve also been seeing more & more complaints about Ring Central online.
I will be posting my complaints on other sites as well. When you spent a lot of money on a company & you’ve been with them for let’s see how many years now (since July 2010), it’s been almost 4 years & this is how they treat you, they do NOT deserve to be in business.
I’ve lost TONS of money dealing with their incompetent company PLUS their expensive fees that they slide into the charges.
I’ve now got a contact at tech support that understands a bit more English than the others, so that’s good, but I do NOT think Americans should have to suffer with people who don’t understand English just b/c a company is soooo GREEDY!!!
So no matter how many times I asked Ring Central to explain why the amount I’m paying each month fluctuates, they ignored my e-mails. Or they told me they were going to get back to me, or my account rep would get back to me & of course no one ever did.
I even opened new tickets & they were either ignored or marked as duplicates.
I’m still going to hunt to get to the bottom of this, because I believe Ring Central & other similar companies are stealing money from us by charging us more tax.
I’m not an expert on taxes, but if someone else is, please explain to me WHY the amount would go up every month. Once a year, okay, fine, that makes sense to me, every month???
I wanted a complete breakdown & since Ring Central refused to give me one, clearly they are hiding something.
I FINALLY cancelled my account with Ring Central after almost 7 years. I had enough. I don’t need all that much anymore. They almost wouldn’t let me leave UNTIL I told them why I’m leaving LOL Can you imagine a company strong arming you to tell them why you are leaving? I started yelling at the idiot & he finally just hung up & allowed my number to be ported & my account canceled.
I was happy with who I switched to UNTIL they also just added on another $1.69 to my latest invoice. They claim it’s tax even though the month before I wasn’t charged that. I’m waiting for a response back, I just forwarded my question again.
Looks like Ring Central is trying to take down ALL of the negative reviews about them.
I’m in a discussion with pissedconsumer about my review about Ring Central from way back in April 2016.
Ring Central wants it taken down.
Then I went to go look here at this review from PC Mag which was clearly bought and paid for and ALL of the numerous horrific reviews telling the truth about Ring Central are GONE!!!
https://www.pcmag.com/reviews/ringcentral-office