Review of Namecheap

18 thoughts on “Review of Namecheap”

1. Namecheap’s site is horrific. Every time I have the misfortune of dealing with it, I go through stress and around in circles.

   1. I have had this experience before trying to turn off auto renew. This time I wanted to turn on auto renew because I’m back to paying monthly and when you go to their product list or expiring buttons, NONE of them allow me to switch to auto renew.

   Turns out you have to do it through the “domains” button which makes NO logical sense since I don’t use Namecheap for domain registry – thank GAWD.

   I had to get the manager to do it for me.

   2. I went to the area that lists all my accounts and their due dates. It spins and spins and spins and takes FOREVER to load the cart buttons where you can add them to your cart.

   Then I go to add the last account to my cart that hasn’t been paid for through the topup money area and first I get errors when I tried to add it.

   Then I had to restart the page and this time it finally added the account to my cart and I kid you NOT, it took 3 minutes for the site to take me through every page and finally pay even though the money was in the topup area.

   TERRIBLE.
2. Here we go AGAIN…

   I started getting e-mails saying I was going to be billed again when I was already billed this month.

   I replied to one of the automated messages that comes from billing@namecheap.com

   It came back undeliverable.

   I then forwarded my response to support@namecheap.com & it TOO came back undeliverable.

   I went onto live chat really upset now & while I’m sure I gave the girl (Anastasia Brusentsova) the security details (it disappears once the live chat starts so I can’t even confirm if I did or not) she kept asking me for it & kept stalling in giving me the manager.

   It took 35 minutes for me to get a manager.

   Of course the manager had to defend her saying they do the same job as managers. I said no, you are NOT the customer & you don’t know. They aren’t smart & it ALWAYS takes an hour for me to get my situation resolved.

   I’ve been with the manage on live chat now for almost 2 hours.

   I didn’t even know their server was down yesterday, so at least I got a free month for that which is the FIRST time that NC has ever given me a free month.

   They changed their e-mail server IP address & of course didn’t tell customers, so my cloud flare needs to be updated. This is why my e-mails to them were bouncing back.

   When I asked why I’m going to be billed early (twice in November), her answers made NO sense to me. And she didn’t read what I had written twice before, that I JUST got billed in November for almost all of my accounts. That was Olga Samchuk.

   Now I’m being transferred to billing

   Over 2 fucking hours dealing with Namecheap.

   Now he tells me there will be delays (Paul Litvinov).

   SURE, why not, what’s another fucking hour of my life.

   So instead of reading what I wrote & addressing that, he starts telling me not to worry because I won’t be charged for a month.

   LOL, of course this does NOT address WHY I was going to be charged in the first place, so I had to go take a screenshot of all the charges in November because if I DON’T do their job for them, NOTHING GETS RESOLVED.

   We FINALLY finished after 3:17 FUCKING HOURS!!!

3. So I was having issues getting into the file uploader in Cpanel for one of my accounts. I don’t know if it was my computer, but every time I clicked on “Upload”, it wouldn’t do anyting, then I couldn’t even refresh and this happened around 3 times, so I contacted Name Cheap live chat after I finally got it working and it was taking forever to upload.

   It took Ivan Belous 6 minutes to verify my account.

   Then he couldn’t figure out the domain name based on the user name I gave him.

   Then he found no issues with the server, so he wanted me to do a trace route which I did, I gave him the screenshot and then he COULDN’T find the domain name in the trace route.

   I asked him 3 times for a manager and he kept stalling.

   We are 31 minutes into the live chat and I’m ONCE AGAIN, wasting my time with Name Cheap.

   At least he found the issue, so I’ll give him that much, but look how long it took him because he can’t read or understand English.

   ” I have found the Modsecurity rule was triggered for your account.”

   Once he whitelisted me, I asked him to do it on the other 6 accounts and not only could he NOT find the other 6 (only 2), he didn’t know what I wanted.

   Grrrr

   55 minutes later I started screaming that I want a manager. He keeps asking me what issues I’m having with the other accounts.

   He went to get his manager and Google Chrome screwed up and closed the live chat.

   I went back into live chat, got this person who REFUSED to give me a manager.

   Stas Demyanovskiy

   I got the same BS message that they don’t work on live chat when I know that most of the time they do.

   I told him I would be reporting him and closed the live chat window.
4. I had to deal with Alex Shulga & right away he didn’t understand my English.

   I stated, “I will go in there, but NOTHING has changed. It was all set up back when I moved back to NC 2 months ago & I haven’t had issues since until yesterday”

   He had wanted me to send him a screenshot of my e-mail settings in Cloud Flare.

   How do I know he didn’t understand me?

   Because he said, “Would you provide me with a screenshot?” This was 10 seconds after my response & ONLY 2 minutes after he asked me, & it doesn’t take only 2 minutes to bring up Cloud Flare & then login & provide a screenshot.

   I started getting angry, of course. This seems to be a common personality trait with people in 3rd world countries (not just the Ukraine.)

   They repeat themselves over & over again as if you are a complete moron.

   I said you don’t understand English. He had to argue with me that he knows English.

   ALL FOREIGNERS LIE & SAY THEY KNOW ENGLISH.

   It doesn’t matter what country they come from, if it’s a 3rd world country.

   Now if it’s a First world country, they are smart enough to know their level of comprehension, & they will usually downplay how much English they know. They don’t tend to let their insecure ego get in the way of being honest.

   Anyway, I FINALLY got a manager after asking twice & I got Oksana Eleva. Actually based on something he said, I don’t think she’s a manager either.

   She wasn’t smart like the other managers there usually are.

   She also did the same thing as the guy above. I asked a question right after she gave me the first settings to replace in Cloud Flare.

   Instead of moving along & answering it, she repeated her instructions to me as if I’m a moron & can’t understand her.

   I had to keep telling her things that were obvious, & I had to keep asking the same questions over & over again.

   Like I sent her a screenshot of each of my accounts & while no, she couldn’t see inside the SPF box, the domain name was listed all over the place & she had wanted me to tell her each of my domains, as I have 7 accounts in total.

   And for that reason I had to do extra work to give her a 2 step screenshot.

   Turns OUT, that they change the mailout IP addresses on shared servers, & don’t even inform the customers. This is why I was getting undeliverables. ONE undeliverable was to NC themselves LOL

   And ONCE AGAIN, I’ve been on live chat with NameCheap for an hour, not to mention the stress of not knowing what was going on earlier with 2 undeliverable e-mails.

   Of course I asked for a credit & I’m waiting on that, so it will probably be close to 1:20 hours by the time I’m through AND my food was on the stove, so I couldn’t eat.

   Now it’s getting cold.

   I had to stop eating my food several times until this was totally wrapped up, as it took them 20 minutes to extend my 4 accounts for 3 days.

   They constantly send me generic messages about how sorry they are, how they have excellent customer service LOL, yeh right, that we deserve more as customers, etc.

   Every time I talk to them that’s their favorite generic messages because EVERY time I talk to them there’s a problem.

   Total wasted time & stress 1:24
5. March 4, 2019

   Talking with Karina Barinova

   Literally ONLY a few days after the last live chat wasting almost 1 1/2 hours of my life, I’m forced to contact NameCheap’s live chat again.

   I got 3 e-mails telling me that 3 of my accounts are going to be suspended in 3 days.

   I’m like WTF???

   Turns out that because that last girl extended the due date, their site is soooo horrifically designed & coded (I’ve mentioned this before) that it can’t auto renew all of the accounts even though auto renew is set up on my account.

   So I had to waste time renewing them automatically & she ONLY told me about the 3 accounts. I saw another account that didn’t renew, but she is soooo stupid that she didn’t even see that one.

   I asked her about it, I’m waiting for her to respond while making other comments.

   Then I noticed another domain that hasn’t been auto renewed, so that’s 2 on top of the other 3.

   Oops, I noticed 3 more that haven’t auto renewed.

   It doesn’t even matter that I got a credit due to all the issues last time, with ALL of the time I have to spend babysitting NameCheap & stressing myself out, it’s a waste of my time.

   At least I can do work while I’m dealing with them.

   She’s not bright at all. She’s checking each of the domains I showed her even though billing is telling her that I have to manually renew the next domain.

   OBVIOUSLY, it’s the same answer for ALL domains. That’s called COMMON SENSE.

   And why didn’t I get e-mails telling me they hadn’t been renewed??? Why did I ONLY get an e-mail 3 days before suspension?

   And why didn’t the LAST girl tell me I was going to have to manually renew?

   I asked for a credit because almost an hour of my time was wasted & OF COURSE, they won’t give me anything because my sites weren’t down.

   I HATE NAME CHEAP. I’m still looking for an alternative hoster.

   I just left the chat without even saying goodbye I was so pissed off.

6. Sorry for not posting, it’s just the same BS with NameCheap & I waste soooo much of my time dealing with them, that I have no energy to report on it.

   In the last 2-3 weeks I’ve wasted time on live chat where it of course takes them around 10-15 minutes just to verify me.

   Then they don’t understand my English, then they refuse to get me a manager saying managers don’t go on live chat when I know they sometimes do, as I’ve talked to them, etc.

   1. Name Cheap also says my site wasn’t down when it was. Of course by the time I wrote them or they read my e-mail, the site was working again & they were clueless as to why it happened or that it even happened. This was the first week of June.

   In May they admitted the sites were down because they put them on different servers. I of course didn’t know this because I REFUSE to sign up for their notification list.

   I made the mistake of doing that once & I started to get TONS of e-mails in my inbox.

   2. Then there were database connection errors on another domain/server. That took days for them to resolve because they were e-mailing me & I wasn’t getting their e-mails so I had to go onto live chat every few hours to complain AGAIN that no one was responding to my tickets.

   3. They finally figured out there was an e-mail issue on THEIR end so it took another day & several live chats that wasted HOURS of my time to get that resolved.

   Yes they credited me, but I’m pretty sure my times is worth MORE than $2.88

   4. Then I get a notice that one of my 7 accounts is going to be suspended for non payment even THOUGH I’m on recurring billing.

   They have no idea why that happened.

   I finally resolved it by figuring out where to go in & manually push through the amount, but the stress of thinking my sites were going to go down to no fault of my own, was a lot for me.

   Remember, their backend is NOT user-friendly at all, so every time this happens, I have to hunt around for the area to make the payment as this isn’t the first time.

   That takes us to the first week of June. These issues were for all of May & that one week in June.
7. So once again I stressed myself out dealing with Namecheap and their live chat because they labeled an e-mail I sent to them as spam all because I put the word “nudity” in the subject line.

   I had a simple question for them. So because it was blocked, I was forced to go onto live chat.

   They should be WHITELISTING customer’s e-mail addresses. Dahhh

   Second, it took almost 5 minutes for anyone to pick up live chat which I do say is abnormal. Normally they pick up within 10-30 seconds.

   Third, even after I gave her the 3 things I ALWAYS give everyone to verify my account, she kept repeatedly asking me for a domain. WTH???

   Then I got upset as my time was being wasted & I had to scream over & over again for a manager which is when she finally accepted what I gave her & did her job.

   By the time the live chat was done, I lost almost 30 minutes of my LIFE for a 1 minute answer. And even her answer wasn’t clear & I had to ask additional questions to get a solid answer.
8. So, WordPress started to tell everyone that they have to upgrade the PHP and when my website coder tried to find the area in CPanel on Namecheap, it wasn’t there, so I had to open a ticket to get Namecheap to do it for us.

   I had them upgrade it to 7.0.

   That took going back and forth with them because they are too stupid to look up all of my accounts and all the domains on the accounts.

   Then almost 1 1/2 weeks later I’m notified by Down Notifier that many of my sites are down.

   Because I didn’t look at my e-mails before that, they had already been down for 12 hours.

   I rushed to create a ticket via e-mail and then go onto live chat.

   I wasted 2.5 hours dealing with the guy who tried to get them up and running.

   They screwed up and had installed or enbaled zend_guard_loader or they didn’t know that 7.0 doesn’t work with zend_guard_loader which is on the CPanel side, nothing to do with me.

   Then he tries to send me a link when I said I have no idea what that is.

   I’m like NO, I am not here to read geek speak, just FIX the sites.

   That didn’t work, then he wanted to upgrade it to PHP 7.2, that didn’t work.

   Then it turned out to be some rule the other techies on Namecheap put in the PHP.ini file when they should have ONLY been touching the htaccess file.

   Then I asked him what line of code was the problem AFTER he said he fixed the line of code.

   Of course he couldn’t remember.

   I said ok, on the next site copy it from there which is when the moron said… “We do not assist with website development and code debugging. That being said, I won’t be able to provide you with the actual part of the invalid code. ”

   So he’s fixing the PHP issues, but he REFUSES to tell me what is wrong. LOL

   Then when I demanded a manager 3 minutes go by and then he says… “Do I need to check other cPanel accounts or get in touch with the manager right away?”

   I’m like DO BOTH!!!

   OMG, they can’t handle doing more than 1/2 a thing at a time.

   There were at least 21 other sites that had to be fixed. He said he would e-mail me when they were done.

   I was exhausted, starving and just wanted to get off with him.

   I told him he better get back to me within 15 minutes.

   I didn’t get a response until 2 1/4 later.

   Then 2 days later I notice once AGAIN the sites are down. I respond to the ticket and wait and wait hours later I go onto live chat again.

   He got the 5 sites fixed and then I had him upgrade the PHP to 7.3.

   AGAIN I was on with Namecheap for 2:35 minutes.

   Just absolutely NUTS, and no one can explain why when they first changed it, all was fine.

   And it was once again issues with plugins on CPanel so they DO NOT know their job, how CPanel works, etc.

   Who knows, I may have to deal with this BS in another day or two.
9. So it’s been one thing after ANOTHER with Namecheap in September.

   I think this incident was the WORST I’ve ever encountered.

   On the 27th, my e-mail stopped working, & 3 of my sites on one of my servers were redirecting to some other site. I only realized this when they told me this.

   They kept insinuating that my sites had been hacked & kept sending me links on how to be more secure when I already am VERY secure having 3 different security plugins set up.

   They kept telling me that they checked for redirects & couldn’t find anything, & that they scanned for malware & couldn’t find anything. That was 2 different live chat people.

   I had to stay on live chat with them for almost 5 hours when they finally got it fixed. This meant I couldn’t go to sleep because who goes to sleep when their sites have been HACKED???

   Then they told me that they had to do a maintenance transfer, sent me some sales pitch about how the new server was soooo great.

   That’s when they told me I had to wait until the transfer was done before they could continue looking for the problem.

   I didn’t want to get off of live chat b/c knowing them, it could take 5 more hours & I still won’t have my sites working properly.

   I spoke to 3 different tech support people AND a supervisor in live chat.

   Once they got my sites back online, I demanded to know what the issue was & they kept telling me it was b/c my sites weren’t secure & MORE links to security.

   The supervisor created a ticket, & after talking to 2 more low level staff via e-mail who said the same thing, I asked for another manager.

   That’s when I found out the TRUTH.

   During the maintenance that they didn’t even know was going on when I first contacted them, they had redirected my 3 sites to someone else’s site who was also on my shared server.

   And supposedly they also can’t check redirects or scans when maintenance is going on, but that’s what they did.

   And the manager talking to me in e-mail thinks this was all ok b/c the sites were supposed to be down anyway. LOL

   While everyone had apologized for the 3 days this was going on b/c that’s the only thing they are good at, I didn’t want apologies, I want people who know what they are doing.

   And yes the manager said he was going to retrain the staff, but retrain them on what? How to use their heads?

   How to know how to CHECK whether the maintenance is going on when the customer is on live chat???

   So that was close to 10 people who didn’t know what was going on. It wasn’t until the 2nd manager investigated that I found out the REAL reason my sites had been redirected to someone else’s site.

   I lost 5 hours of my life, couldn’t go to sleep, was stressed non stop thinking I had been hacked, ALL b/c of Namecheap.

   Yes, I got one month free, but who cares. For 5 hours of my life being stressed non stop!!!
10. MORE stress and issues with Namecheap:

    1. I opened a ticket, put in their oppressive 3 security details at the end of the e-mail which was VERY short, like 1-2 lines of text. The girl asks me for the security answeres AGAIN so she didn’t address my question.

    I scream at her that I ALREADY gave them to her and I want a MANAGER. Actually I think I created a new ticket just to complain about her.

    I screamed because this happens every so often.

    And this doesn’t have anything to do with them having to be intelligent. THEY DON’T READ!!!

    3 hours later I’m like WTH??? Why hasn’t anyone gotten back to me so I write AGAIN screaming, as I’m on the phone with my website coder and we are waiting on THEM.

    2. Around this time we have another different question, so I create another ticket.

    I get a response to the manager ticket, but still NOT the ticket with the question. She says they are looking into it.

    Another hour passes and still NOTHING.

    After around 4-5 hours I STILL didn’t get an answer to my question(s) and me and my website coder were done. We couldn’t wait any longer.

    Shortly thereafter Namecheap’s manager writes me back and responds to the question of the first ticket INSIDE the second ticket.

    It was technical, I was tired an pissed off at them (AS USUAL) and I couldn’t believe she didn’t answer the other ticket or that she confused me and put the answers in one ticket. I wasn’t even sure.

    Turns out she merged them and didn’t even tell me she did and they were TWO totally different topics.

    I started screaming and swearing at her and them. Normally the managers are much smarter than the first level, but in this case she was just as stupid.

    Of course the next day another manager tells me I’m not allowed to treat them that way LOL

    Yeh, the MINUTE Namecheap gets STAFF who can read ENGLISH, understand ENGLISH and they have a brain and I STOP having my time wasted, I WILL STOP YELLING AND SWEARING.

    In the end even the second manager was clueless as to what was going on and I think he confused the PHP question (I have to wait to see what my website coder says.)

    He also didn’t acknowledge that this ALL started with that girl asking me for the security questions even THOUGH I gave them to her in the first e-mail.

    We also learned that Namecheap removes features from WordPress when they shouldn’t. The topic was Cron Jobs on WordPress. (sigh)

    What a NIGHTMARE over two SIMPLE questions!
11. It took her (Kate Kurko) 7 minutes just to approve my account.

    Then after I gave her the error message that I get when I tried to add a post on my site, and I told her it’s when I go to add a post, it took her another 2 minutes for her to ask me if I mean when I try to add a post (JFC).

    They are just as slow and supid as Filipinios. No doubt about that!

    I need to go to sleep & I CAN’T because I have to wait for her to figure out what’s going on which I’m SURE will take an hour.

    Finally she wants me to create an account for her so she can log into my WordPress to try and test the issue and see what the logs say.

    I said I thought you have to check the logs through CPanel.

    Then she tells me she can’t log into my site through CPanel LOL OMG, they are sooooo stupid. I NEVER said she should log into the site through CPanel.

    I’ll ask my website coder if there are logs in WP, but I thought they were in CPanel. They are probably different logs.

    Anyway I go to test the page again just before I’m about to create an account for her & now the site’s working.

    I tell her this because OBVIOUSLY if it’s working she can’t test it and she will never be able to tell me the problem now.

    Instead of addressing whether she still needs to test it because it’s working, we play ring around the rosey because she’s a MORON.

    12 minutes go by and I have to ask her AGAIN if me creating a login for her will help because it’s working before I finally get an answer that NO she can’t look at the logs if it’s already working.

    And she definitely wanted the login even after I told her it was working.

    If I didn’t have a brain or was brand new to sites I would have wasted my time giving her the login only to have her tell me what I already told her 30 minutes earlier, that it’s WORKING so she can’t tell me why it WASN’T working.

    And this all sounds RIDICULOUS to me. It wasn’t working only 10 minutes earlier, so why can’t she still check the logs?

    I just left the live chat I was so pissed.

    ANOTHER 30 minutes of my life down the drain & NO SLEEP due to Namecheap!
12. So I haven’t been updating this thread recently even though there are issues, because I wasn’t sure if the issues were NameCheap issues & I don’t lie & try never to blame someone (even if they are the worst company in the world) for something they haven’t done.

    But I’m pretty sure these issues are because of NameCheap since they are so moronic & terrible.

    1. Two of my e-mail accounts on Thunderbird keep saying my login isn’t correct. When I click on retry it fixes itself. Normally if there’s an issue with the password, you have to retype in the password, Thunderbird doesn’t let you get away with just retrying it.

    I’ve also been occasionally getting errors when I send mail. It tells me “Mail not sent.”

    When I try again, it goes through.

    They keep claiming it’s Thunderbird, but if that was the case, it would be doing it on ALL my accounts, not just two (I have 7 with Namecheap), & it would be doing it on my gmail accounts too.

    2. Then today I got a 522 error on one of my sites again. It also happened the other day.

    I write them a ticket & it once AGAIN it comes back undeliverable due to my e-mail to THEM being spam LOL

    So I’m forced to deal with their absolutely horrific live chat.

    In the first live chat the guy just sat there & didn’t say a word.

    After 9 minutes of me saying hello over & over again, I finally disconnected.

    His name was Artyom Vershinin

    3. I start a new live chat & get Oksana Sverida who is about as bright as a lightbulb that just burnt out.

    It’s now going on 50 minutes and even though I asked for a manager in my very first message, all she did was create a ticket & then ask me for a third party e-mail (they are called WEBMAIL E-MAILS) and I didn’t want to give her one. My e-mails that are on Namecheap’s server SHOULD be working.

    I wanted them to FIX the problem with my e-mails once & for ALL.

    I kept screaming at her that I wanted a manager THERE on live chat because I didn’t want to potentially ahve MORE e-mail issues.

    Just as I think she’s finally going to get me one, she asks me for (get this) my security details even though I gave them to her in the second message I sent out almost an hour earlier.

    About 75% of the time these tech support people with NO BRAINS constantly ask me for my security details even though I’ve either given it to them in live chat or the e-mail if I create a ticket.

    Besides Namecheap being the ONLY hoster that requires 3 different security details that makes us have to do so much work for THEM, they can’t even see/read it when I DO give it to them.

    Also the ticket she created for me took over 10 minutes to arrive in my inbox on Thunderbird.

    I was soooo livid at this point having wasted ANOTHER hour of my life & I was no closer to getting issues #1 & 2 looked at, that I started calling her a moron and of course she threatened to close the chat window.

    I finally had no choice but to give her a gmail.

    My entire NIGHT is wasted & I’ve once again stressed myself out dealing with them.

    She said the manager would respond to the ticket right away which means she was there & could have just taken the live chat call & fixed the issues withi n 20 minutes, but she didn’t.

    Day 2 of the nightmare with Namecheap

    1. Nothing got resolved yesterday. I was so tired I didn’t get to their e-mails right away & there were at least 4-7 hour gaps in their response time.

    2. Svetlana had NO clue what my first ticket was. She was clueless & only knew about the spam issue even though I asked the other moron to make sure the manager knows & finds the first ticket.

    3. Then she wants the ID to the ticket that I DON’T HAVE because it was marked as spam.

    4. Then she tells me she tested that e-mail address & there’s nothing wrong with it LOL

    So I spent an hour on live chat telling them there’s a problem, they test it & say, nope, NO PROBLEM.

    This is what I mean about complete morons.

    I even told her she should look up the previous 1-2 tickets when my e-mail was marked as spam.

    She never did.

    5. Then she says she can’t find the other ticket & to provide the bounce back message, so I gave that to her & it had my ticket in it, so I told her that.

    6. Then Stanislav Sotnikov takes over, says he tested the site & there’s nothing wrong with it (sigh).

    I start screaming at him because I had told them that this is the second time this has happened.

    OBVIOUSLY there is a problem even if they aren’t seeing the problem when they test.

    7. Then about 10 hours later Svetlana comes back & says this even though she dealt with me yesterday LOL – I’m about to SHOOT myself…

    “We will be happy to help you with the Spam issue you are experiencing.

    Please provide us with all the details regarding this issue so we could investigate it for you. ”

    So she SAW the bounce back, I gave them ALL the details & they act as if I never said a word about anything.

    I started screaming again.

    I’ll end this here, although the issues with Namecheap are STILL a problem & I’m dealing with people who have NO BRAINS!!!

    THIS IS KILLING ME!!!
13. So just my luck, on top of Svetlana, I’m getting another brain dead shift leader called Ilyas M.

    She’s asking me over & over again questions that I’ve already answered.

    She refuses to read the ticket & expects me to repeat myself over & over & over again.

    I asked for her manager & she ignored me.

    That’s happened twice now within 4 hours.
14. So I haven’t updated the drama with Namecheap in a while, but not because there aren’t issues, it’s just I don’t have time to write every single time.

    Two days ago I started to have problems sending mail and I also found out that two companies I wrote to never got my e-mails, so this has been an ongoing issue since at least March 18th, probably even prior to that.

    I thought it was the other people’s e-mail server causing problems UNTIL I started getting Thunderbird errors saying the mail wouldn’t send on two different emails that were on two different accounts.

    Now in Thunderbird I always have the server set to mail@domain name .com so that if I change hosters, I don’t have to waste time going through and changing the hoster’s server every single time on 25-40 e-mail addresses.

    Two days ago I had to do live chat with Namecheap because I couldn’t send them an e-mail.

    Of course this truned into almost an hour of my life, GONE.

    The kid made me change the server name to the actual server which means they don’t know what they are doing over there – no news THERE.

    That fixed the problem, but then today AGAIN I couldn’t send mail but it sent no problem on the other e-mail account that goes out to Namecheap.

    To say I was furious was an understatement.

    I am currently looking for a new hoster, but got delayed with bookkkeeping due to the tax season and THEN the coronavirus.

    I started the live chat immediately screaming. Of course no one picked up the live chat for 7+ mins. Then two people came in at the same time then one left LOL

    No comment. That isn’t normal for them by the way, so something must be going on over there which is above and beyond their incompetance .

    Anyway I told her what the problem was and I sent a screenshot of the error just like I did two days ago and AGAIN she said she couldn’t open it, so Namecheap is blocking me from sending screenshots. I say again because two days ago the tech support also told me they couldn’t download it when they don’t NEED to download it, they just nee dto preview IT.

    Of course Namecheap staff don’t know how to read. You can see that in a lot of my comments above.

    They never used to block my screenshot links before.

    Then during the conversation Elena Belokrylova just LEFT. LOL

    POOF!

    I said HELLO??? Waited, waited & finally after 21 minutes had passed I gave up and had to start a new live chat, so ANOTHER 21 MINUTES OF MY LIFE GONE DUE TO NAMECHEAP.

    Then I asked the next person who seemed bright to get me a manager.

    He did without too much hassle.

    I FINALLY got Ivan Zvarichuk after waiting for 31 minutes – sigh.

    I thought all was going well until it was obvious he doesn’t understand English well and needed me to confirm what I had already said.

    Whenever a foreigner does that, it means they have NO CLUE what you said before and they need to confirm what they think you said.

    I started getting PISSED telliing him to get me someone who understands English if he doesn’t.

    I HATE REPEATING MYSELF.

    I can tell if someone just needs confirmation on something or they don’t understand what I said.

    Of course he blammed me for wasting time when really it’s THEM who waste my time because Namecheap, who I now think is a UK company (the Brits are notorious for their horrific customer service), doesn’t give a shit about their customers, so they hire overseas call centers that stress me out.

    Anyway, I had already started to test the e-mail even before he came into the live chat. I was on the phone with my website coder and we cleared my DNS flush on another matter and then the e-mail sent.

    He doens’t think that’s what caused the e-mail to send.

    After talking to Ivan for a while, without him telling me, I tried to send a test e-mail and it just kept trying to reach out to the server but wouldn’t send. I went to look at my other computer and when I went back to respond to Ivan, the e-mail must have sent, but it took around 1 minute to send which isn’t normal at all.

    That was the part he didn’t understand.

    He also asked and I told him that no it wasn’t my ISP that was causing these issues.

    When he wrote this I just lost it and hung up on him…

    “Thank you for letting me know. In this case, I’m afraid that we cannot assist with this issue right now, because there are no details regarding this problem on the side of the server. We can only suggest contacting us again when the issue is live, and providing us with a result of following instructions:”

    It was around 1:15 hours of my life GONE and did they even try to figure out the problem???

    NOPE!!!
15. I didn’t see this e-mail until now. It was writing in April…

    “Dear All.

    My Name is Maria Morgunova, and I am asking you to remove my name from this post: https://reviewsofcompanies.com/review-of-namecheap/

    First of all, it’s a public insult and I didn’t give any permission to show my name like that. Moreover, I am not a moron, the whole situation was different and that woman who posted it didn’t write the truth. I did assist her accordingly, I was polite and attentive, the issue is that she kept saying different things and she kept insulting me right in the chat, I don’t deserve such attitude and I don’t deserve being publicly insulted. Please remove at least my name. And regarding the other guys, it’s also not the truth.

    I hope for your understanding.

    Best regards,

    Maria”

    I’ll address this.

    I do NOT EVER LIE when I’m posting a review. THIS IS A FACT. And I never said she wasn’t attentive, she just couldn’t understand anything I was saying which means everything took 4 times as long as it would take if a person who was smart was helping me.

    I also didn’t change my story over & over again.

    I don’t need to lie about the staff at Namecheap, you can see that my complaints are almost always the same.

    So Maria is lying.

    The only thing she did say that was truthful is that I started calling her names out of PURE frustration due to her inability to think, do her job properly & me having my time wasted.

    But again, they are almost all like that.

    I can count on less than one hand how many times I’ve had someone with a brain help me at Namecheap.

    And just to update, I’ve had more problems (e-mail & other things) from Namecheap since then & each & every time I’ve lost hours of my life.

    Just recently I had e-mail issues. After them going around in circles & me wasting over an hour of my life, it took them another 3 hours to get someone WITH a brain to look & see that they changed the server for the domain back in September LOL

    I had no idea & of course instead of them just checking that to see, I had to endure the stress in dealing with them.

    They want me to sign up for their notices which I did ONCE, but after getting TONS of notices I didn’t need, I unsubbed from that list.
16. So I finally found a new hoster and moved.

    The stress of dealing with Namecheap every single week or month was killing me. I know I keep saying this, but the problems with them never ended.

    Remember they were supposed to change the PHP version months ago?

    Well they STILL never did the task properly and even though I yelled at them again to do it again properly this time, they STILL couldn’t do it. I think I must have had them redo that task at least 3 times. Same with the errors showing up on the sites that should NEVER happen. It’s a feature in CPanel that any hoster would have turned off, but of COURSE, NameCheap has it turned on. I asked them at least 5 times over the course of almost a year and they still couldn’t go through every site and turn it off.

    So even though I’ve been GONE from them for a week now, NAMECHEAP is still causing me MAJOR STRESS.

    The new hoster’s CPanel sent me an e-mail saying that one of my domains was running low on inodes. We asked them to investigate what was causing the problem and it was an e-mail address.

    I thought it was spam, but that didn’t make sense, because my Thunderbird did NOT download (get this) 170,000 e-mails of spam. That would have broke Thunderbird.

    Upon further investigation, it turns out it was NAMECHEAP. They had done some task on the server, and left behind 170,000 empty files and of course it got moved over during the move.

    TOOOOOOO MUCH!!!!!

    SHEER STUPIDITY!!!!

    Oh, and my new hoster told me they’ve had complaints about Namecheap before.

    And my website coder said if they did that to me, how many others have they done this to and how has it affected their server that we are paying for.

    The new hoster’s servers just FLY!!!!
17. LOL, after years of non stop stress with Name Cheap & me asking for someone in the US because I didn’t know they were a British company, the owner (I assume he’s the owner, or at least very high up) joined in a thread where someone else was complaining about Namecheap.

    I am pretty sure I had complained about them non stop on WHT a year earlier (or something) & he never bothered to comment on the thread.

    He was so blase about this other thread & didn’t even read my comments about how bad they are.

    He makes it seem like he’s such a great company, he doesn’t have to address customers who are livid.

    matt[at]namecheap.com

    Matthew Russell | Namecheap
    Twitter: @mattdrussell

    And here’s another one of his sites – http://www.easywp.com/
18. Well here I thought I was THROUGH with Namecheap, but of course I should only be so LUCKY!

    It’s been 9 months since I left them and today AGAIN I get e-mails from them. I had asked them to STOP all e-mails a few months ago, but of course they don’t.

    Turns out an SSL that I never used was coming up for expiration, but STILL, once I stopped paying (even if it was free), it should have been cancelled (sigh).

    So again I had to waste my time with this TERRIBLE company.

    This BETTER be the end of THEM!