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Spirit Airlines is one of the WORST Airlines

www.spirit.com

I really didn’t realize how bad airlines had gotten since the last time I traveled & as you can guess, I don’t travel often. I’m not even talking about the security checks which have nothing really to do with the airlines, I’m talking about the TERRIBLE level of service I received from both Spirit Airlines & Delta Airlines. Here’s my other post about Delta, so I won’t go into that right now.

Spirit was a total disaster from the minute I picked up the phone to ask questions:

  1. First getting pricing for luggage was a nightmare. Again, I had problems with Delta in this area too, but that was more because of Delta’s total arrogant “talk down to you” attitude. With Spirit Airlines it was about lack of intelligence because I was dealing with India if memory serves me.Once an hour went by, I FINALLY had some idea about the cost of luggage, but then I started asking about this $9 Fare Plan. Later I found out that this promotion is total BS & NOT $9 at all & doesn’t apply to anything but the luggage, so you don’t save anything on flights, I think.Don’t flame me if I got it wrong, I’m going based on memory here since this all happened last April 2011. Why am I waiting so long to post this review you ask? It’s because of what I received in my inbox today.

    Back last year I was swamped arranging a lot of things for my move, so I didn’t post my complaint about Spirit Airlines on my site back then.

  2. Anyway, I went ahead with signing up for Spirit Airline’s fare club.I was stupid, I admit it, & guess what I didn’t do? I DIDN’T BOTHER TO RESEARCH THEM ONLINE FIRST. I was in need of a cheap flight & I didn’t even think to research online first since they are so well known.
  3. After I signed up for Spirit’s Fare Plan, I couldn’t get into my account, so I spent the NEXT hour trying to communicate with the morons at Spirit Airline.First they tell me to wait, it may take a while for the system to recognize me. What??? LOL, I am a netrepreneur, I know how applications run & are built. There’s no such thing as a slow application unless there is something wrong with the server & even then it shouldn’t take 2 hours to access your account. That’s how long they wanted me to wait.Signing up & logging in should be instantaneous, but no matter what I tried, I couldn’t log in. While I was on the phone with them, they could see my account on their end (barely), but I couldn’t log in or pay or do anything.

    Even when I tried to do a “change of password”, it wouldn’t work.

    After an hour of dealing with these complete utter morons, I was exhausted & I started screaming. It was clear no one there could help & I couldn’t go any higher in the company as they kept blocking me from speaking to managers.

    While I was on hold for the umpteenth time, that’s when I went to search for reviews about Spirit Airlines & I freaked out. There were complaints one after the other. Pages of complaints.

    I asked someone (I think it was customer service) to refund me the Spirit Fare Club money which is $50 or something like that, NOT $9.

    I believe at first I was told I could get my money back, then the next person I spoke to told me I CAN’T GET MY MONEY BACK according to their terms & conditions. You have to understand this all happened within 1-2 hours of me signing up & NOTHING had transpired. I couldn’t do a thing with my account, I couldn’t purchase a flight or luggage, NOTHING!!!

    I did wait patiently for their system to start working & of course it never did.

    Had this been just me changing my mind I could understand their point of view, but NO ONE THERE understands or speaks English properly, knows what they are doing or what the hell is going on.

  4. So they refused to give me my money back. My next step was to go to my bank & do a chargeback, but I couldn’t do that yet because the transaction hadn’t posted yet <sigh>, so I had to wait days for it to post & when it did, that’s when there were MORE problems.I had to go higher up in my bank to get the money back & I didn’t think I was going to get it back in the end.

    When me & the person at the bank were discussing Spirit’s terms & conditions, I looked on the Spirit Airline website to find their terms & conditions, guess what??? There were NO terms & conditions. Even with Spirit being one of the ONLY sites online with NO terms & conditions page, my bank was still giving me a hard time about refunding me the money.

    Supposedly Spirit Airlines claimed that when I purchased, it stated that there was no refunds at that point. I don’t remember seeing that at all.Finally my bank gave me my money back.

  5. So here’s why I’m writing this now. Because I just got an e-mail with Spirit saying they are going to charge my credit card their annual Fare Club membership price & I’m like NO WAY. I try to go to their site to log in & cancel it & if you haven’t guessed it already, I CAN’T because remember I couldn’t log in a year ago, so why is it any different this year.I once again did a “password reset” from right below where you log in, & the e-mail once again NEVER arrived. So Spirit Airlines has no problem signing me up & charging me, but if I want to go into my account, I can’t.I tried to look for their contact information, but I can’t find it anywhere on their site & I’m too busy for this BULLSHIT. I’m NOT staying on the phone for an hour so they can figure out how to run their company.

    Thank gawd my credit card had expired last year so the charge shouldn’t go through, but who knows if they will try to come after me for the charge.

I have boycotted Spirit. Even with their cheap flights, I would NEVER subject myself to that torture. Flying is bad enough without having to go through so much stress just booking the damm thing & all those complaints were about what happened ON the flight. I didn’t even have time to read most of them.

 

Michelle


 
              

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