I feel the staff at Delta Airlines are the MOST ARROGANT people I’ve ever dealt with.
Every time I speak to someone on the phone they are rude & condescending & they talk down to me.
If I raise my voice even a little out of shock, they try to put me in my place – “you don’t have to raise your voice Michelle”. I guess robots have no emotions, so they don’t get angry when they are talked to like little children. The reason I had just gotten upset, was because I was just quoted a ton more money for the re-booking of a flight, when a few days earlier I was quoted half the price.
Out of ALL the people I’ve ever spoken to on the phone since April of 2011 (it’s now August 2011), maybe 2 have been nice & caring.
The same thing happened when I went to the check-in counter at the airport. I called Detroit airport from inside the airport from a pay phone, & was misinformed that I could get baggage insurance at the check-in counter instead of walking all the way around & having to go through airport security again. Once I got to the check-in counter & was told I COULDN’T get baggage insurance, I then asked to speak to a Delta airline supervisor. When she arrived, right in front of my face while talking to someone else on the phone, this Delta woman talks about me as if I wasn’t there AND she lies about what I said exaggerating things to make it seem like I was an irate customer ready to blow. All this just because I refused to walk a long distance (I was exhausted) to talk to a manager. At this point I was too exhausted to start with them, so I let it be, but I was shocked at how she lied right in front of me.
I feel Delta airline employees are control freaks who lie & abuse their customers. I’ve never felt so abused ever by a company & I deal with a lot of companies. I would love to see the notes in my file, they have probably lied about everything & not ONCE taken responsibility for their mistakes or arrogance.
I think Delta Airlines teaches their staff to hate all their customers. Why else would 90% of them be rude? Yes you get the odd rude employee, but 95% of them????
Also I was told by a manager that Delta won’t allow you to file a complaint until AFTER your entire ticket is complete, so if it takes 6 more months before you return to your original destination, they won’t let you file a complaint against Delta until then LOL Can you believe that? I guess they are hoping you will forget about it by that time.
They also don’t allow you to get angry. A supervisor just told me “if you calm down, I am just trying to help you” & I was actually NOT screaming. Despite me being upset, I was containing myself & was barely raising my voice.
I had just started speaking to this woman Ruby who is supposed to be a trained supervisor & I was upset because they were trying to charge me $300 more than what I was quoted last week. It’s natural to be upset, & all supervisors are supposed to be trained to handle upset customers, but I guess Delta Airline doesn’t train their supervisors in this way, they train them to tell customers they shouldn’t be upset even if Delta screws up.
I was more upset because the last person I spoke to (Joy) never bothered to tell me that every day I wait on rescheduling the flight would cost me money. That’s VERY important information that should be disclosed to the customer.
In the end Ruby managed to get me the same price just $5 increase, but it was touch & go there for a while.
On my flight, the flight attendants were ok, so I can’t complain about them, but I will try to avoid Delta airline from now on. I want my flights to be a happy experience, not filled with anger because of how Delta’s employees treat customers.
Michelle
More drama with Delta Airline…
I forwarded my ticket information to my son so he could have it for when he picks me up from the Toronto airport, & a few days later he starts asking me if I want him to pick me up from the Toronto airport.
I start laughing & say of course I want you to pick me up from there, where else do you think I want you to pick me up from, I’m not swimming back.
That’s when he mentions that the ticket says Detroit & I FREAK OUT!!!
Delta screwed up AGAIN or maybe the Delta supervisor Ruby did it on purpose, I have no idea. I never checked my confirmation e-mail, as who would think they would make such an error. Can you imagine me not noticing until I got the airport or worse, after I already landed in Detroit & had to pay a HUGE amount just to get to Toronto.
I call Corporate Customer Care – 404-773-0305 #7 – spoke to Von Harper (he claims he’s a supervisor). I told him I want to know what Delta is going to do for me for all these screw ups, how I’ve been mistreated, etc.
He says he can’t do anything but take my complaint & he passes me through to reservations. He then FAILS to tell the next person (I think it was Kim) anything about what I said, so I have to repeat EVERYTHING ALL OVER AGAIN. I hate it when companies make me do that & that got me further upset.
She was of course unfriendly with no sympathy at all for what I am going through, but then she changes the destination city from Detroit to Toronto & when I ask her for an upgrade she refuses & then has the nerve to tell me that she didn’t charge me anything LOL
Are you kidding me????
I told her of COURSE you shouldn’t be charging me, I already paid a few days earlier. She’s like… “I don’t know anything about that.”
So they can see all the lies & gossips said about me, but they can’t see that they took almost $400 from me????
I ask her to refund me the amount I paid if she thinks I didn’t pay anything & she refuses again.
She then offers me a $200 voucher & I said, “Are you kidding? Do you actually think I’m ever going to fly with Delta Airline again???? You guys are delusional!”
I then call back Delta’s Corporate Customer Care & speak to Patrina who also refuses to upgrade me or refund even some of the money I already paid for rescheduling the flight & changing the city. Then… get a load of this, she offers me a $50 voucher LOL
I’m soooo shocked that Corporate customer care cares even less than the unfriendly Kim, that I then stated, “You guys are a joke, & I’m NEVER flying with Delta ever again & I’m going to blog about my experience.”
I don’t fly on a regular basis, so I really have no clue about airlines, but if this is how airlines treat customers, no wonder there is plane rage (or whatever it’s called).
There never used to be this level of terrible customer inept service. I know because my parents flew all the time when I was a child & I never remember complaints & anger like this.
I’ll have to call back & check my flight in a few weeks just to make sure someone from Delta Airlines didn’t purposely change anything just to spite me.
Michelle
Interesting how ONLY Delta was targeted in this story.
Needles Found In Food On US-Bound Flights
“Delta Air Lines said it was working with US federal authorities after what appeared to be sewing needles were found in food on four US-bound flights that left Sunday from Amsterdam, injuring one passenger.
The needles were found in sandwiches made by the airline’s Amsterdam caterer, Gate Gourmet, Delta spokeswoman Chris Kelly said in an email. The FBI and Dutch officials are investigating, Delta said.
“Delta is taking this matter extremely seriously and is cooperating with local and federal authorities who are investigating the incident,” the airline said in a statement.
“Delta has taken immediate action with our in-flight caterer at Amsterdam to ensure the safety and quality of the food we provide onboard our aircraft,” the statement said.
One person on a flight to Minneapolis was injured but declined medical treatment.
A suspected sewing needle was also found in a sandwich by a passenger on an Atlanta-bound flight. A US air marshal found another while flying on another Atlanta-bound flight.
Another apparent needle was found aboard a Seattle-bound flight in a sandwich that had not been served.
Gate Gourmet is a subsidiary of Swiss-based gategroup Holding, one of the largest independent global providers of airline passenger products and services.
Christina Ulosevich, a gategroup spokeswoman, said the caterer was cooperating fully with investigators. She declined to comment further, saying “details of this matter must remain confidential.”
(Reuters)”