I was referred to Xooma Worldwide from one of my staffers – http://www.xoomaworldwide.com
It was a network marketing company that had a health product that helped to heal the body. Since for me the product means more than the negative stigma behind network marketers, I decided to try out the sachets.
I continued to buy from them for 7 months & finally decided to stop ordering.
I was on autoship, so I called up to cancel my account around April 2007
The girl said fine, please e-mail us & I thought that was the end of it.
Why I didn’t write her name down, I have no idea, usually I’m really good about that stuff.
The next thing I know, I’m getting another box of the sachets from Xooma Worldwide in May 2007, so I call up again asking why I got them because I cancelled.
I’m told I have to send them back & put it in writing which the other girl NEVER told me about before.
Stop the presses, when looking at my e-mails, I realize now she must have told me, as I see I did write them an e-mail.
So my account had never been canceled.
I have been charged at this point & so I ask to be refunded.
I’m told I will be when they get the box back.
I never even opened the box, so I just put down “return to sender” on the box & stuck it in the mail. I wasn’t about to pay for shipping charges.
About a month later, I don’t see the credit on my credit card statment, so I e-mail inquiring as to what is going on. Once again I’m told my account still hasn’t been canceled.
Now I’m getting pissed, so I call up again.
I don’t remember everything, but I do remember the highlights, which is that both the CSR AND the manager state they never got the returned box over a month ago, & I won’t be credited.
The customer service rep made a ridiculous statement that I should call up the post office & inquire as to where it went.
LOL, you can’t call the post office to inquire on a non tracked package that a person put “return to sender” on.
The manager refused to help stating they never received it.
So, I spent 7 months as their customer, & they don’t even give me the benefit of the doubt & it sounds like the company doesn’t know their a** from a hole in the wall.
I’m really upset at this point, so I call up HSBC to ask for a chargeback.
I get attitude from that HSBC department too. She’s telling me I should know what Xooma Worldwide’s return policy is.
Yes people, I have nothing better to do with my precious time then read over every company’s return policy & memorize it too.
As it turns out, I had done everything correctly, but even if I hadn’t put it in writing which I thought I hadn’t at the time because all I remembered was speaking to someone, I had called, & that is what is important.
I get really upset at this point, so she finally issues the credit stating if they argue it, she will reverse it.
We were talking a small amount here, but to me it was a lot.
Gotta love HSBC’s customer service & how they back their customers – NOT!