Complaint
P C Outfitters Inc
3129 Marentette Avenue
Windsor, Ontario
N8X 4G1
(519) 969-0166
www.pc-outfitters.com

So I had a major problem with my computer which had to get fixed that same day, & of course I was stressing about getting it fixed by an honest techie who actually knows what they are doing. I’m more of a software person than a hardware person, but I know how geeks are. They all think they know everything & probably only 10% actually do. The rest just lie & say they do & most are such an insecure bunch that they all claim they can work miracles for you when like I said, most can’t.

Also it’s common knowledge (investigative reports have been done on this) that when you take your computer to a techie to get fixed, you risk them either overcharging you, saying something is wrong when it isn’t, not fixing the problem 100% or making the problem even worse.

One time I had a techie delete ALL the information on my hard drive. That was years ago when I didn’t have a backup system in place & didn’t know any better, but since then I’m very careful about who touches my computer.

Anyway I was nervous about tracking down someone to work on my computer, so one of the places I called was the Geek Squad in Best Buy in Windsor, Ontario. I figured at least it’s backed by a large corporation.

The guy told me honestly he wouldn’t be able to get the computer fixed today. He then recommended PC Outfitters & I asked him (they won’t rip me off, they are honest right, etc.) & he said yes. I trusted that he knew what he was talking about.

Well he didn’t…

I called PC Outfitters & spoke to a guy & I described the problem to him. He said it sounded like it was the power supply. I found it a little odd he would say that because the computer was booting up to the screen that shows you the motherboard information, but hey, I’m not the expert, he supposedly is. (later on in the day another techie I described the problem to told me he didn’t think it was the power supply, so logically we both were thinking the same thing.)

I told this guy at PC Outfitters that I needed it fixed today & he said it would be an extra $40 to have it done the same day. Fine, I really needed it done, so I had no choice.

When I called him back to ask another question, some other guy picked up the phone & he was VERY rude. Being a typical geek, he wasn’t polite & then even though he knew I had spoken to someone else, he asked me to repeat the ENTIRE problem with the computer again. Why should I have to do that when I just went through everything with the other guy. He should have just put me on hold & asked the other guy to pick up, but he didn’t.

Then when I asked to speak to the other guy who I had been talking to, he gave me a hard time as if he didn’t know who it was. I mean give me a BREAK how many different people were just talking to a woman on the phone 5 minutes earlier AND how many guys even work in that place. I knew it wasn’t a LARGE company.

Finally I get the same guy on the phone (I think his name was Stan, but at the time I thought it Dan) & he answers my question. I tell him I’ll be there within 1-1 1/2 hours. He says fine.

I RUSH to get ready & fly out the door because I don’t live in Windsor, so it was an hour drive.

I finally find the place, go in & the same rude guy was at the counter. I asked for Dan, he’s like, “no one here by that name, all we have is a Stan.” Ok, dahhhhh, then maybe that’s who the customer means. He DOESN’T call Stan out to the front to deal with me being that’s who I had been dealing with, instead he makes me repeat everything again. He took my personal info prints it off, then makes me sign the paper. He starts to tell me they will call me when they know what the problem is & I’m like, “noooo, I’m waiting here until you get it fixed.” He says, “we AREN’T fixing it today” & I said, “YES, Stan told me you would fix it today.”

That’s when he started arguing with me that this wasn’t the case & NOW all of a sudden he wants to bring Stan into the discussion. Stan comes out from the back & then LIES right to my face & tells me that he NEVER said it would be fixed today, that it would be put on the bench next. I don’t even know what a BENCH IS & I know that had he told me something about a bench I would have asked what he meant.

How can you charge a customer another $40 & promise them it will be fixed today & then turn around & say no it will just come up on the bench next. Clearly anyone who lives an hour away isn’t going to want to drive ALLLL the way back just to pick up the computer. Later on I finally figured out what a bench is. Had I known that the bench is where they do the work, I wouldn’t have brought it to them at all or asked him how many computers were ahead of mine.

I grabbed my CPU & walked out of that dirty dingy dark place. They didn’t help me by opening the door for me, nor did they give me the power cord that I had brought into the store, so I ended up leaving it behind unknowingly & they got it for free.

I was FURIOUS. I should have known the minute that rude guy was in the picture that I couldn’t trust this company, but I thought the rudeness was local to just that one guy.

I ended up having to drive around on my own not knowing what to do & was finally referred to a GREAT company called PC Outlet. Not only was I charged only $15, the VERY nice guy somehow fixed the problem within 1 minute (we don’t know what the problem was, looks like it was a loose video connection).

So be careful when you take your computer to computer stores to get fixed. You never know what’s going to happen, how they will lie to you just to get you in the door & get your money, etc.

I’ll be posting a GREAT review for PC Outlet as they deserve all the business they can get.

Michelle