Carbonite, Inc.
177 Huntington Avenue
Boston, MA 02115
617-587-1100
617-587-1157
Toll Free: 877-665-4466
Carbonite.com
David Friend,
Co-founder and CEO
I didn’t realize so many others have had problems & complaints with Carbonite. Just do a search.
At first I thought they were a top notch company & I started selling for them after I became their affiliate.
Now after being their affiliate for 2 years I suddenly learned that just shy of a year ago they ditched the affiliate company – One Network Direct (Digital River) that they were with, & both parties never told me, so that’s almost a year later that the link on my site hasn’t been going to the right place. You count how many lost sales that could have amounted to not to mention it made me look totally unprofessional.
Now Carbonite refuses to switch me over to Commission Junction (the new affiliate company they signed up with) citing they ONLY take high level affiliates. They never had that policy 2 years ago when I joined. Fine, they are allowed to make changes.
They also claim that Digital River (also TONS of complaints online) won’t let them put me on Commission Junction (CJ) until a year has passed, because I’m THEIR affiliate NOT Carbonite’s. What BS this is. I would have NEVER signed up with One Network Direct in the first place had Carbonite not been doing business with them. I didn’t even know who they were.
I’m the affiliate, I get to decide where I sign up & with whom.
After I had to e-mail a few times & talked to the affiliate manager in charge (Heather), she then started ignoring my e-mails. I wrote to the one contact who had been returning my e-mails (Jeffrey Robison) & eventually he ignored my last e-mail too.
I decided to give them one last chance to rectify this problem as my sister wanted to sign up now & I have a business to run & a reputation to uphold. Looks pretty stupid when you are promoting a company that doesn’t care about you.
So I contacted someone higher up named Tom Stearns. He called me about an hour after I e-mailed him & while he offered an apology, he said his hands are tied, CJ has their rules in deciding who can sign up to their affiliate company. I didn’t know if he was lying to me or what.
He said he will get back to me by Friday, so we’ll see what happens.
For me everything I’ve heard so far is NOTHING BUT EXCUSES. They seem to like to blame everyone else & while others do make mistakes, it’s up to Carbonite to rectify the problem, not just wash their hands of an affiliate AND customer. Yes I was a customer with 2 different computers.
Carbonite can break their own rules & THEY can decide who is their affiliate & who’s not. I mean come on, who owns the company here? commission junction, Digital River or Carbonite?
To be both an affiliate & customer of their’s for 2 years this coming June (2010) & for them to treat me in this way is totally disrespectful.
I wasted a lot of my time on this & lost who knows how much money & never ended up promoting Carbonite again, so not only did they lose anyone I could have gotten them, now they had someone talking about how she was treated by them.
At this point it really feels to me that Carbonite is trying to sweep this issue under the rug & in the end they did.
I stayed with them as a backup system for another 4 months or so because I had already paid for a full year. I lost data because things hadn’t been set up properly on my laptop, lost more data on my desktop & then finally got serious & started looking for a new backup system.
As they always say, everything happens for a reason. My bookkeeper lost her QB data too & I unfortunately had recommended Carbonite to her, so I felt bad.
Michelle
