Ralph J. Pellicori (owner)
DebtCollect Inc. Risk Management Solutions
phn 905-602-8700 ext 101
toll free 1-866-602-8701 ext 101
Well with this company I’m at a loss as to what even happened, but I’ve since found out that the collection industry is very shady & at least the 2 (this one included) I’ve dealt with so far are pretty much computer illiterate, they don’t use websites or databases to make their their job run smoother & make it easy for the client (me) to work with them.
I hired Ralph’s company around 06-26-07.
I told him before I even hired him, that I wanted a list of every client I gave him so I’d be able to see who I sent him, who he collected on etc.
Within a month he collected on one client, so I thought this guy was really good.
We talked on the phone once for almost an hour, & he seemed like a nice person.
Unfortunately when it came to him sending me a cheque for the money he received, his office screwed things up.
First they didn’t ask me who to make the cheque out to & where to send it, so 3 times they had to send it to me before I could get a cheque that was cashable.
Then they didn’t get the money in USD which is what all of my products are charged in, so I lost money in the end. (This was before the US dollar dropped below the Canadian dollar – can you even imagine??? LOL)
Then I started to notice that Ralph wouldn’t respond back to e-mails, so that was a HUGE problem for me since e-mailing is 90% of how I communicate with team members, businesses, etc.
I’d e-mail the guy, he would read the e-mail & then just ignore me. I ended up having to call him just to get a response.
This happened at least 5-7 times over the course of 3 months, & I would say to him, “why aren’t you responding back to me?”
He would just shrug me off with excuses.
Then on 09-27-07 when I had to once again call him to chase him down, he sounded weird on the phone, like he was angry with me or something, so me being the open person I am wrote to him asking him what was wrong. Well low & behold, what do you think he did again?
He IGNORED ME, so now I really thought something was wrong. I called him again & he was like, “Oh you weren’t joking around? I thought you were joking around.”
Ok, yeh, I always joke around about serious things – NOT!
Then on 10-17-07 with no warning, no phone call, nothing I get an e-mail saying “Your Account has been Closed, all efforts exhausted.”
Had Ralph & I not talked on the phone 2-3 times in a friendly manner, then maybe this wouldn’t have been such a shock to me, but this abrupt 1 lined e-mail threw me for a loop.
I had already started looking for another collection company to fill this position because Ralph’s lack of customer service & behviour was just too stressful on me, but still, the way he acted was a total shock. I only deal with nice people & I NEVER chase people. That’s passive aggression big time.
So I wrote him back & told him I was already looking for another company because of his lack of customer service & here’s what he wrote back…
“Your business is shit. Period”
When I told him he was going on my blog, his response was…
“I can imagine what kind low lives read that, Michelle”
So, what I find amusing is this…
- Ralph was never able to respond to any of my e-mails, yet when he wants to act like an ass, he’s very e-mail friendly.
- He thinks if you are reading this you are a low life.
Ralph, it’s clear you think the internet is just a fad & isn’t serious business.
Nothing could be further from the truth.
I have since found another collection agency & he sounds like a sweatheart. Let’s hope he really is one